Northstar Kia Parts

I want to share my extremely disappointing experience with North Star Kia regarding collision repair work that began in April 2024. Although I had positive conversations with James, the overall situation felt disingenuous—like someone smiling in your face while secretly disrespecting you. After expressing my concerns about waiting two months for the replacement of a tailgate and bumper, I was dismissed with the explanation that they were waiting on parts. This struck me as odd because I had found the necessary parts myself, and their delivery time was a maximum of two weeks. This raised suspicions about whether the shop was using aftermarket parts from overseas, which only increased my concerns about the repair process. I had to rent a car from an outside business because, at that time, they did not have courtesy cars available, which cost me $400, all while my vehicle was still not ready. When I finally received my car back in early July, I noticed that the fit and finish were subpar, especially since there was no structural damage to address. I raised my concerns with James, pointing out that the tailgate was bent, the blind-spot monitoring system was not functioning, sensors were popping out of place, and the muffler, which was supposed to be replaced with new parts, hadn't been. After emailing James and others at the dealership about these issues, he contacted me to bring the car back in September. Unfortunately, it ended up sitting for another month, forcing me to use a rental car again. By this time, they had implemented a courtesy car service, which gave me some peace of mind that I would receive a vehicle similar in class to my Kia Telluride, their flagship model. I got my car back at the end of November, almost December, and was dismayed to find it dirty when I had dropped it off freshly cleaned and hand-waxed. Although James offered to clean it, I was so frustrated by the long wait that I declined his offer. When we reviewed the repairs, I noticed several issues that had been overlooked, such as the smart tailgate not being checked for functionality and the undercarriage not being resealed from the previous work. Upon returning home, I discovered a quarter-inch scratch on the front right fender, which appeared fresh and likely occurred while the car was in their possession. I took a picture and sent it to James, but I haven't heard anything back since.

Jan 21, 2025 · Jonathan

I recently had the pleasure of working with James, a service adviser at Kia, and I must say, it was a fantastic experience! The process was easy and clear from start to finish, and James kept me informed every step of the way. My car was taken good care of, and I'm thrilled with the service I received. James was professional, friendly, and made sure I was completely satisfied with the work done. I'm so happy with the experience and would highly recommend James and the Kia service team to anyone!

Jan 07, 2025 · Katherine Duong

Came in for routine maintenance and recall. Process was painless, the staff was nice and thorough. Scheduled for 9:30am, came in about 8am and got out by my appointment time. Waiting area looks brand new, comfortable seatings. 2 large TVs with news channel on repeat.

Dec 27, 2023 · justin wong

Great service by the crew. Quick service for horn fuse, and software recall. Went to grab lunch for about an hour and they had my car finished and washed when I was back.

Oct 09, 2024 · Matt Cheng

It's best place for service the car, they did great job in my car, they replaced my car engine and work's very well, specially Edwin the manager is very nice and helpful,he help me a lot . such a wonderful person

Oct 24, 2024 · Ahmed Salauddin

I had an excellent experience working with Mike in the collision repair department. He provided very helpful service and was clear and straightforward with all the details. My car is now in great shape thanks to him. Much appreciated.

Apr 25, 2025 · Scott

James was exceptional in ensuring that I had an exceptional experience while waiting for my vehicle to be serviced. By taking care of me throughout the entire process, he significantly improved my experience, surpassing my expectations. I extend my sincere gratitude to James for his exceptional service. Will be a returning customer for sure!

Apr 22, 2025 · Harley Solorzano

Hands down a great experience! Customer service is always above and beyond! James and Ivan knows there information and have no problem explaining in details what my car needs and any upcoming services.

Apr 18, 2025 · Myrna Pacheco