Nor-Cooper Service Center Inc

My car was towed there by AAA because they’re a AAA service center near my home. The issue was straight forward. A rat died under my hood and dislodged the alternator belt. I went there to just get the belt replaced if there were no other issues. The service manager informed me that he’d let me know when the car was ready; I waited in the area for the fix given that it wasn’t a complicated repair; I realized that the service manager hadn’t called me; so I went back to the center only to be charged $175. for an engine cleaning that I wasn’t financially ready for, nor informed of in advance. Every mechanic centers have always informed me of the estimated costs before proceeding to do the job; this center didn’t bother to call me while I waited for the service. So my conclusion, the service center decided to do a cleaning job without my consent in order to make more than the $70 charge for just replacing the belt. Note that I checked the average cost of a basic cleaning; they overcharged as the cleaning was pretty shoddy; and I noticed a piece of rat feces was still under the hood. Regardless, I didn’t ask for an engine cleaning. So I qualify this center as being dishonest for tacking on an unnecessary $175. engine cleaning job without my consent. The cleaning was not relevant to the functioning of the vehicle. So it was a cheating act. So beware of this deliberate lapse in communication for $ sake at this center. I was very upset by the final bill. But I decided to refrain from arguing, cut my losses and note my complaint via this review.

Mar 19, 2024 · Eli Elysee

If I could give 0 stars, I would. My hybrid Hyundai Sonata broke down on the Jackie Robinson about a month ago and by recommendation of the guy who drove the tow truck that was supposed to tow my car to the Hyundai dealer, I went here since it was “AAA approved”. At this point it was turning on, but every time it was shifted to D position, it would flash a warning on the screen saying not to drive it, and would jerk. Every time they suggested a solution, I trusted them to enact that solution and it did not solve the issue. And they were very low on communication - would take hours, even days to get back to me, and it was only when I followed up. I had a right to receive frequent updates about my car. Ultimately after having about $1200 worth of services and parts bought for my car, they told me they were still unable to fix it. After 3 weeks of back and forth, the next plan would be to replace the “drive motor” which would have costed $7k. I decided not to go through with it out of fear I would be investing much more into a car than what I paid for it. I had it towed from there to a CarMax to sell it, because I couldn’t get it seen by the dealer for another 3 weeks. When carmax completed their inspection, the car wasn’t even turning on….it was in WORSE condition than when I first brought it to Nor-Cooper. The sad part is, Nor-Cooper didn’t even tell me about that, and I’m almost 100% positive they knew, because they were the last ones to drive that car. Overall, this whole situation felt like a scam, and I’m very upset with the way everything turned out.

Nov 26, 2023 · Ashley Mathew

Several months ago I was having battery and engine issues and I was brought to this location by Triple A and they were super helpful. The manager, Chris, was really great and helped me figure out my accelerator issue. I was also having battery issues and triple A was making it very hard to get a new battery. Chris and his team were able to help with that. I would highly recommend using their services.

Oct 12, 2022 · Ryan Michael Roach

I had my catalytic converter stolen which is an annoying and stressful situation to deal with. But you know it wasn’t hard to deal with? Nor -Cooper repair. Specifically Harry. He was so helpful and pleasant to work with and once my insurance was approved. He was very quick and efficient with the actual repair. I would 100% go back there again in the future.

Aug 30, 2023 · Malia Sias

Easily the best shop in queens! My boy Harry took care of my radiator and thermometer super quick and made sure everything was working after repairs. 10/10 would absolutely recommend!

Aug 05, 2023 · Jack Gleason