Nissan Service

Came in for an oil change and tire rotation and they found a leaking rear seal. Repaired it via warranty and since that warranty was covered basically the 30,000 service ($650) turned into only $105. So I guess it just pays to have a car under a warranty if you can afford it.

Nov 07, 2023 · Paul Bottoff

My experience was a singular event that spanned 3 weeks. There was a recent open airbag recall on my vehicle, I scheduled an appointment, later that day, I was informed they would need to order the new part, and will contact me when it arrives in typically a week. 9 days later I decided to call and check up on it, wondering why it's taking longer than usual. However, the part had already arrived so I was able to schedule another appointment 2 weeks later. For a driver's airbag fail to deploy warranty. Very unsafe situation, since it's my only vehicle and I drive it daily to work and back, the fact that the airbag would fail to deploy should I need it to was concerning. Long story short, if they aren't making money from you or your vehicle (aka warranty) you're the last on their list, disregarding any safety hazards. I cannot rate lower than 1, however if I were given the option, I'd rate a negative 10. Find another Nissan dealership owned by a separate corporation regardless of distance.

Mar 23, 2024 · Jared

Rick in the service department is always professional and super friendly. It's what makes me continue coming back. He gives you the peace of mind you're being taken care of and your cars safe to have yourself and your family in. I appreciate the service at Mentor Nissan so much.

Nov 06, 2023 · Caitlin Caldwell

I have taken my Rogue to Mentor Nissan since I purchased it. Always happy with the service. This last time I was having trouble with the heat in the car. I was told the the diagnostic test said it was the HVAC . So they said that was 800 dollars. Of course you need heat so I said ok. When they went in to replace it , it was not the hvac but the blend door. They proceeded to replace the hvac that had nothing wrong with it and told me the blend door fix would be 3600 dollars. If the part was not broke do not replace it for 800 dollars. This was my third car from Nissan and will be my last, also I will never have my car serviced there again. Very disappointed after taking it in every 3 to 6 months for years for service. An update. Nissan called and tried to make things right. All in all it still cost me 3,000 dollars to fix my car , but they gave me a little discount and I guess did there best to help out. Moral of the story...contact the manager and he was very happy to help.

Jan 27, 2024 · Linda Hanratty

I don't necessarily want to fault this dealership as much as I think it may be Nissan, but lack of communication from the dealership leaves me not really knowing. I bought an Altima about 2 years ago from here. I got the extended warranty, service package.... Everything I possible could. I've had so many issues with this car, some I reported as I drove it off the lot and then came right back for and others have happened over the years. My warranty hasn't covered any of these issues, but one. The only reason that was covered was because I called Nissan directly and did all the leg work. Even then they would only cover a part of the cost. Other issues I've talked to the service managers about every time I come in for an oil change and for over a year now I get told that they have been trying to contact Nissan to see if my issue could be covered. But I never hear anything back so I've given up. I plan to trade this thing in in about 6 months and I really don't think I'll be going with another Nissan and if I do, I'm going to a different dealership. Sorry guys, I know I'm not your only customer, but I deserve a little bit of communication even if it's only to say sorry, they won't cover it.

Sep 22, 2023 · Amy Powers

The Service Department is top notch and care about their customers.

Apr 30, 2025 · Bob Washell