NAPA Auto Parts

Welcome to NAPA Auto Parts, a well-established local Auto Repair Station located at 5960 SE 14th St in Des Moines, IA. As a part of the national NAPA Auto Parts network, we offer a comprehensive selection of automotive parts, accessories, tools, and equipment to cater to the needs of individual vehicle owners, DIY enthusiasts, and professional auto mechanics. Within the platform category of Auto Repair Stations, NAPA Auto Parts serves as a critical supplier, providing the necessary components that enable vehicle maintenance and repairs. Our commitment is to offer a wide-ranging inventory and knowledgeable support to keep your vehicles on the road.

Our store environment at the SE 14th St location is designed for efficiency and ease of navigation. Customers can expect a well-organized retail space where products are logically arranged, making it simpler to find the specific parts and accessories they require. We stock a broad spectrum of items, including essential maintenance parts such as batteries, filters (oil, air, fuel, cabin), brakes (pads, rotors, calipers), belts, hoses, spark plugs, and fluids, as well as a variety of automotive accessories and tools. Our aim is to provide a one-stop shop for a wide array of automotive needs, ensuring that both everyday repairs and more complex projects can be undertaken with the right parts in hand. While specific details about additional amenities or waiting areas are not provided in the available information, the focus is primarily on the accessibility and availability of auto parts.

The primary service offered by NAPA Auto Parts is the sale of high-quality auto parts and accessories. We cater to a diverse customer base, from individuals performing their own vehicle maintenance to professional mechanics requiring parts for their repair shops. Our inventory includes parts for a wide variety of vehicle makes and models, both domestic and import. A key feature of NAPA Auto Parts is the availability of knowledgeable staff who can assist customers in identifying the correct parts for their specific vehicles. Utilizing electronic catalogs and their expertise, our team can help you navigate the vast selection and ensure you purchase the right component for your repair or maintenance task. We also offer services such as battery testing to help diagnose potential issues with your vehicle's electrical system.

Based on customer feedback, the experience at the SE 14th St location appears to be somewhat varied. One review highlights a past positive experience with a specific employee, Ben, noting his exceptional helpfulness and knowledge. This suggests that there are team members dedicated to providing excellent customer service and expertise. The mention of another helpful employee, Champ, further indicates a commitment to assisting customers. However, the same review also notes the absence of Ben, indicating potential staff changes that might impact the consistency of customer experience.

In contrast, another detailed review describes a significant issue involving a defective marine battery purchased under the NAPA brand. While this specific incident was eventually resolved through escalation and the involvement of the boat manufacturer, the initial reluctance of the local store manager to facilitate the return process is noted. This review suggests that while NAPA as a brand may strive to stand behind its products, the customer experience at individual locations can vary, and local management plays a crucial role in resolving customer issues effectively. The eventual resolution, although requiring considerable effort from the customer and a third party, does indicate that NAPA has a system for addressing such concerns at a higher level.

As a significant player in the Auto Repair Stations category, NAPA Auto Parts not only supplies parts to individual consumers but also often supports local repair shops and commercial fleets. This broader role underscores the importance of having a reliable parts supplier within the automotive service ecosystem. While the provided reviews do not specifically detail services beyond parts sales, NAPA Auto Parts nationally is known for its relationships with mechanics and may offer programs or support tailored to professional repair businesses. Local stores may also provide services such as hose assembly or tool rentals, although these are not mentioned in the provided feedback for the Des Moines location.

The provided information does not include any specific promotional details for the NAPA Auto Parts store at 5960 SE 14th St in Des Moines. Auto parts stores frequently offer various promotions, such as discounts on seasonal maintenance items (e.g., antifreeze in winter, air conditioning recharge kits in summer), special offers on batteries or brake components, or loyalty programs for repeat customers. To learn about any current promotions or discounts available at this specific location, it is recommended to contact the store directly at (515) 285-2504 or +1 515-285-2504. You may also find promotional information on the national NAPA Auto Parts website, although local store participation can vary.

In summary, NAPA Auto Parts at 5960 SE 14th St in Des Moines serves as a key Auto Repair Station by providing a wide selection of automotive parts and accessories. While customer experiences may vary, as indicated by the provided reviews, the store generally aims to offer knowledgeable assistance and a comprehensive inventory to meet the needs of both individual consumers and potentially commercial clients. For the most accurate information regarding current promotions, specific services offered, and the latest customer experiences, it is advisable to visit the store or contact them directly. As a national brand with a local presence, NAPA Auto Parts strives to be a reliable source for your automotive parts needs in Des Moines.