NAPA Auto Parts - AutoPartsPros (LA182)

Jim REALLY saved my day!!! I can't thank him enough. I wasn't due for an oil change, my oil light wasn't on, etc. But my car sounded awful when accelerating. Pulled into NAPA auto parts and Jim rescued me. My car was bone dry. He was so patient, kind and the customer service was fantastic! I appreciate him taking the time to help me. Wish there were more people in this world like Jim!

Nov 24, 2024 · Nicole DeWindt

I needed a particular screwdriver bit and also needed a replacement sort filter for my vehicle. I was passing by and pulled into this NAPA AUTO PARTS on Oceanside Blvd. I’m so glad that I did! Firstly, their location is excellent and can be seen just off this main road. Their parking is easy to get into and amply spaced. Customer service is on-point and I was greeted promptly. They asked how they could be of assistance and we quickly found the parts I was looking for. After a brief description of the different models to my air filter, I chose the one that would last me the longest. I loved how they didn’t try to up-sell me either and there was no pressure in the purchasing process. Not only did I get a great deal on my parts, BUT they were even kind enough to help me install it! This customer care is above and beyond. I truly appreciate Corey Phelps who was the store manager and he had a witty demeanor and was fun to talk to. Overall, I had a great experience at this NAPA AUTO PARTS on Oceanside Blvd.

Jul 13, 2023 · Kareem Pinkston

VERY LONG WAIT ON HOLD. When I walked into the store, I was still on hold. The employee who put me on hold wasn’t on a call or helping a customer, so…, but he was friendly and so was another employee there.

Nov 25, 2024 · Melody Dorman

Professional store, I placed an online order with the store for next day delivery. I was shocked to get a call that the driver was outside my gate, like an hour later. Unfortunately, I had left, and by the time I noticed they had called, they were closed. They sent the item out in the am on the fallowing day. That was one of two deliveries. The second never showed. It was no big deal as I was not ready anyway. I called the next day and spoke to a manager. She was nice. After finding the invoice, verifying all the parts were there. The items arrived in under an hour. I like Napa. It has always been my goto store. Look for online deals. I saved 20% off the entire order for paying online and next day delivery. I would definitely recommend, and I will return for future purchases.

May 10, 2024 · Eric Rasmussen

Unfortunately the new guys need training in customer service! I was there for an hour waiting for the clerk to get it together and all he had to do was enter my purchases and as soon as I walk away to check on something he decided to help some other male customer efficiently and treat me as if I was a nobody? Bro’s before Girl’s attitude and I insisted he get my drain plugs when he went to the back and when he returned he still gave the other guy quick service and stumbled with my purchase? No respect at all, no educate! He was lost as if it was his first day with me with no clue of what to do and professional with the man??? I wish you could have experience employees with the unprofessional staff!!! A older lady had to come out to complete my order at my request because this guy was clearly discriminating me!! I am disappointed your choice of employees and a woman employee witnessed the unprofessional behavior!!! The phone’s kept ringing and those calls were not answered so more business lost! Napa need to get it together! They used to be on it! Handled it like pro’s! Now I’m disappointed in the lack of training or hiring individual’s with no knowledge?

Dec 09, 2023 · Sonya Delgado Vankoughnet