AN CDJR Carlsbad Ram Remote Service Center

*Update 12/2/24 After just returning home after 6 months, I’ve found a second seatbelt in the back not properly installed (no bolt) and the rear middle seatbelt is installed backwards. My kids have been riding around for months with a seatbelt that was not bolted to the floor. Unacceptable. Beware. Just like every other comment on this place, avoid at all costs. If I could give zero stars I would. 2019 Ram 1500 Laramie Crew Cab 5.7 Hemi Water damage (headliner, floor carpet, electrical) occurred on 8 Feb 2024 from leaking rear window/rear center tail light. Truck stranded me in town because the key fob stopped working after heavy rains in early Feb. First appointment scheduled for 28 Feb for warranty repairs (soonest I could get in anywhere in SoCal). Truck was not looked at until approximately 15 Mar. Dealership agreed to fix everything under extended factory warranty (rear window, headliner, key fob sensor). Rear window was on back order; truck given back with only rear center tail light and key fob sensor replaced approximately 25 Mar. Near zero communication from service advisor. I had to call several times for updates. Truck sent back for window and headliner replacement and added work of carpet replacement (due to mold that I found while waiting for the back ordered window) approximately 18 Apr. Told truck was finished on 8 May, but truck was not acceptable for pickup. Broken glass in bed, tonneau cover not reinstalled, painter’s tape all around the new rear window, new floor carpet was grease and mud stained, truck was filthy. I refused to accept it and asked for the carpet to be replaced again and truck to be cleaned and tonneau cover reinstalled. This was further complicated by the fact that I was scheduled to leave the country for six months on 12 May. Truck was finally ready for pickup again on 24 May. Truck had been derailed and everything put pack together, but upon further inspection by my wife once the truck was home, the carpet had not been replaced and although it had been cleaned, it still shows dirt/grease stains. Unacceptable service, attention to detail, and communication. Of note, the first day I dropped the truck off, Danny the service advisor told me they have no incentive to work quickly because they have so many people waiting in line to get work done. Basically told me if I wasn’t happy to take my business elsewhere - it wouldn’t affect their business. In the end, Danny tried to make it right by getting my truck detailed and offered to deliver it to my wife due to me being out of town, but fell short because the “new” carpet is dirtier than it was when I brought it in. My wife also noticed upon detailed inspection that they failed to reinstall the rear seatbelt to the floor. Major safety issue as I have four young children. Thankfully my neighbor is helping her fix it as I am out of the country. Never again.

Dec 02, 2024 · Chase Laurita

Danny was awesome at getting my '23 Ram truck in for an engine light the day after Xmas! Fixed it in 2 days! So happy that he could squeeze me in over the holidays! Thanks for quick and reliable truck service!!!

Jan 01, 2025 · R M

I’ve had my 2019 RAM 1500 Laramie to the shop a few times. Warranty work , routine maintenance, trouble shooting. Experience has always been good. Transportation, communication, and value have all been excellent.

Oct 27, 2024 · Grant Manning

Walked in without an appointment and the young lady helped me with my issue while seamlessly handling two other customers. You don’t see customer service like that a lot these days.

Dec 31, 2024 · Spencer Ellis

My brakes where finished and I got an amazing, fast repair, this was last minute before Xmas. A huge thank you to Dany and John in Oceanside from Natalie!

Dec 23, 2024 · Lalylun’s Sporadic Chronicles

I had an appointment which I scheduled online 08:15 for my 2023 Ram 1500 Limited (under "FULL" maintenance coverage). I filled out the appointment to wait on the repair of my vehicle for a warranty engine light issue. When I arrived (08:00), the morning of, I parked my vehicle and proceeded inside to meet the Customer Service Representative. I politely introduce myself and told the Customer Representative that I had an 08:15 appointment which I made online and I would be waiting on my vehicle as per the online appointment portal. The Customer Representative told me there's "no" waiting and I could leave the vehicle and they'll give me a call in a couple of hours/days. I informed the Customer Representative of the online wait for repairs session online which I completed. He strongly stated, we don't have a wait for repairs option. I had another appointment later in the morning which I had to make. He didn't offer any alternatives, such as providing a shuttle of possible rental car. All the repair issues are under warranty (full coverage). I told him that I had to wait due to another appointment, he again stated there's "NO" waiting. I was so perturbed I had to leave before the situation escalated, as leaving I said I'm paying too much money for the vehicle and this is the kind of response I get from Customer Service. He followed me out of the shop stating, let me diagnose the issue. I declined to speak to him after this and drove away. Totally appointed in the whole ordeal.

Apr 18, 2025 · Harvie Smith

Took our RAM in for a repair we thought was going to be expensive. We lucked out and ended up saving a lot of money because of Randy. He was responsive, diligent, and gave us reassurance that we were in good hands. We left the shop satisfied customers!

Apr 30, 2025 · Jacob Cain

Just dropped my truck off for electrical problems, so I'll let you know when I pick it up. We'll i picked my vehicle up and the Dodge truck shop in Oceanside, is where they send you if you have a truck. That Dodge service SUCKS. They said they fixed it, NOT A DAMN THING WAS DONE. I took it to another shop near me and they fixed everything.

Mar 28, 2025 · Robert Berry