NAPA Auto Parts - APAN III, Inc

Welcome to NAPA Auto Parts - APAN III, Inc, a well-established auto parts store and service center located at 919 Church Rd in Cherry Hill Township, New Jersey. As a part of the Auto Repair Stations category, this NAPA location serves the local community by providing a comprehensive range of automotive parts, accessories, and vehicle maintenance services. Customer reviews present contrasting experiences, with one highlighting concerns about customer service while another praises the service department for its friendly and knowledgeable staff.

Within the Auto Repair Stations category, NAPA Auto Parts - APAN III, Inc operates as both a supplier of automotive parts and a provider of vehicle maintenance and repair services. This dual function allows them to cater to a broad range of customer needs, from individuals looking to purchase parts for their own vehicles to those seeking professional assistance with vehicle maintenance and repairs. The presence of a service department distinguishes this location from purely retail auto parts stores.

Details about the store's environment are not extensively described in the provided reviews. However, typical NAPA Auto Parts locations feature a retail area stocked with a wide variety of automotive parts, tools, and accessories. There is also a service department equipped with service bays and the necessary tools and equipment for vehicle maintenance and repairs. The contrasting reviews suggest that the environment might have different areas catering to parts sales and service, potentially with varying levels of customer interaction and service quality depending on the department.

The services offered at NAPA Auto Parts - APAN III, Inc in Cherry Hill Township appear to be two-fold:

• Auto Parts Sales: As a NAPA Auto Parts store, they offer a wide selection of automotive parts for various makes and models. This includes maintenance items (filters, fluids, brakes), repair components (starters, alternators, suspension parts), batteries, accessories, and tools.
• Vehicle Maintenance and Repair Services: The positive customer review specifically mentions a "service department" with "top notch" service. This indicates that they offer professional vehicle maintenance and repair services, likely including oil changes, brake service, battery replacement, diagnostics, and more. The review highlights the thoroughness and knowledge of Mr. Bill in this department.

It is common for NAPA Auto Parts locations with service departments to offer comprehensive vehicle care, leveraging their access to a wide range of quality parts. This can provide a convenient one-stop solution for many automotive needs.

The features of NAPA Auto Parts - APAN III, Inc in Cherry Hill, NJ, as perceived by customers, present a mixed perspective:

• Knowledgeable and Thorough Service Department: The positive review strongly emphasizes the expertise and thoroughness of the service department staff, particularly mentioning Mr. Bill. This suggests a high level of technical competence and a commitment to quality work in their service operations.
• Friendly Service Staff (Service Department): The staff in the service department are described as "very friendly," contributing to a positive customer experience for those utilizing their repair services.
• Potential Issues with General Customer Service: One customer review expresses significant dissatisfaction with the general customer service, using strong negative language and alleging "racist vibes" or intimidation towards African American customers. This is a serious concern that potential customers should be aware of.
• Dual Offering of Parts and Service: The combination of an auto parts store and a service department provides convenience for customers who may need both parts and professional installation or maintenance.
• Reputation of the NAPA Brand: As part of the national NAPA Auto Parts network, they likely benefit from the brand's reputation for quality parts and a wide selection.

The contrasting reviews highlight a potential disparity in customer experiences depending on whether they are interacting with the parts sales side or the service department. The negative review regarding general customer service is a serious point of concern that could deter some customers, while the positive feedback about the service department, particularly Mr. Bill, could attract others seeking reliable vehicle maintenance.

As a national chain, NAPA Auto Parts often has various promotions and discounts available. These can include:

• Regular Sales and Discounts on Parts: Offering reduced prices on specific auto parts and accessories.
• Online Coupons and Offers: Providing digital coupons that can be used for online or in-store purchases of parts.
• NAPA Rewards Program: A loyalty program that allows customers to earn points on purchases and redeem them for discounts.
• Seasonal Promotions: Offering discounts on products relevant to the time of year, such as battery or antifreeze specials in winter, or AC recharge kits in summer.
• Service Department Specials: The service department might have its own promotions on specific maintenance services, such as oil change packages or brake service discounts.

To find out about any current promotions or special offers at the NAPA Auto Parts - APAN III, Inc location in Cherry Hill, NJ, customers are encouraged to visit the official NAPA Auto Parts website (www.napaonline.com) or contact the store directly at (856) 486-5501 or +1 856-486-5501. They may also have in-store flyers or signage detailing current deals.

In conclusion, NAPA Auto Parts - APAN III, Inc in Cherry Hill Township, NJ, offers a dual service as an auto parts retailer and a vehicle maintenance and repair center. While one customer review raises significant concerns about the general customer service, another provides high praise for the service department, specifically highlighting the knowledge and friendliness of Mr. Bill. This suggests that experiences may vary depending on the customer's needs and interactions within the store. Potential customers seeking auto parts will likely find a wide selection typical of the NAPA brand, while those needing vehicle service may find a competent and friendly team in the service department. It is advisable for local users to consider both aspects of the feedback when deciding whether to visit this location and to inquire about any current promotions for parts or services directly from the store or the NAPA website.