Modern Auto Crafters

Modern Auto Crafters, located at 7027 West Chester Pike, Upper Darby Township, PA 19082, operates within the "Auto Repair Stations" category, offering services to vehicle owners in the greater Philadelphia area. It is important for potential customers to be aware of the publicly available feedback and experiences of previous clients when considering this establishment for their automotive needs. The information presented here is based on customer reviews found online, providing an objective overview of common themes and concerns.

Regarding the environment of Modern Auto Crafters, customer reviews do not provide a positive picture. Instead of descriptions of a clean, organized, or welcoming facility, the feedback suggests an environment that has led to significant dissatisfaction. One review describes the premises as a "junkyard," implying a lack of organization and cleanliness, which contrasts sharply with the professional image typically associated with reputable "Auto Repair Stations." The mention of an "unlocked" car in a "mass of cars" further indicates a chaotic or unsecured environment that could raise concerns about vehicle safety and property. Such descriptions suggest that the physical setting of the business may not meet the expectations of customers seeking a secure and professional repair experience for their vehicles. The address on West Chester Pike is a busy thoroughfare, but the internal operational environment, as described by customers, appears to detract significantly from any locational convenience.

As an "Auto Repair Station," Modern Auto Crafters presumably offers services related to vehicle repair and maintenance. However, the available customer reviews predominantly focus on negative experiences related to these services, rather than detailing the types of repairs offered in a positive light. The feedback indicates that their services are primarily concentrated on addressing damage resulting from car accidents, including towing and subsequent bodywork. One customer explicitly states their vehicle was "involved in a car accident," leading to its towing to this shop, and another experienced a "fender bender." This suggests that the establishment operates as an auto body shop, specializing in collision repair. However, the quality and integrity of these services are heavily questioned in the reviews. Issues cited include:

• Excessive Billing and Insurance Disputes: Customers report being charged "excessive amounts of money" for repairs, with bills reaching thousands of dollars that insurance companies deem "too much money" and refuse to cover. There are claims of inflating insurance costs and holding vehicles "longer than necessary to inflate the insurance costs."

• Lack of Transparency and Communication: A significant concern is the alleged refusal of the company to send detailed bills to insurance companies when requested. Reviews suggest they "do not send it, they say they cannot send it," indicating a lack of transparency in their billing practices. Poor communication is also implied by the difficulty in obtaining necessary documentation for insurance purposes.

• Extended Repair Times: Vehicles reportedly being held "for 11 days" and "longer than necessary" indicates issues with timely completion of repairs, which can inconvenience customers and lead to additional costs like rental car fees.

• Security and Theft Concerns: A very serious allegation is that "items had been stolen" from a customer's car while it was in their possession, coupled with the discovery of an "UNLOCKED" vehicle in the lot. This points to potential security lapses and a significant breach of trust.

• Quality of Workmanship Issues: One review mentions "doors were not programmed correctly" upon retrieving the car, indicating potential issues with the quality and completeness of the repair work.

These detailed accounts of negative service experiences overshadow any typical offerings expected from an "Auto Repair Station."

Based on the provided customer feedback, the features that distinguish Modern Auto Crafters are unfortunately highlighted as areas of significant concern for consumers. Instead of positive attributes, the reviews consistently point to negative operational characteristics:

• Allegations of "Scammers" and "Price Gouging": Multiple reviews label the company as "scammers" who are "not friends of your wallet" and are "not the kind of people to price gouge." This directly challenges the integrity and ethical practices of the business.

• Unprofessional Staff and Service: The staff is described as "unprofessional" and exhibiting a "terrible" service quality. This indicates a lack of customer respect, communication skills, and proper handling of client concerns.

• Hostage-Holding of Vehicles: One review explicitly states that "Once this place has your car, they will hold it hostage," with threats of excessive storage fees, implying coercive business practices.

• Lack of Responsiveness: Reports of the company refusing to answer phones, intentionally sending calls to voicemail, and blocking customer numbers demonstrate a severe lack of responsiveness and a disregard for customer inquiries.

• Deceptive Practices: Allegations of claiming unauthorized repairs, threatening customers, and using deceptive towing agreements are serious red flags that undermine any trust a customer might place in the business.

• Poor Communication with Insurance Companies: The refusal to provide necessary documentation to insurance companies complicates claims for customers, adding further stress and financial burden.

These features, as detailed by customers, represent significant red flags and warnings for anyone considering utilizing their services.

Given the overwhelmingly negative tone of the provided customer reviews, there is no information available to objectively describe any positive promotional efforts from Modern Auto Crafters. Instead, the feedback details experiences that would typically deter customers rather than attract them. While most "Auto Repair Stations" engage in promotions to build goodwill and attract business, the public perception of Modern Auto Crafters, as presented in these reviews, suggests a business model that is not aligned with standard customer-friendly promotional practices. Any historical or ongoing promotional activities, if they exist, are completely overshadowed by the severe complaints regarding their operational and ethical conduct.

In summary, Modern Auto Crafters, located at 7027 West Chester Pike, Upper Darby Township, PA 19082, with phone number (484) 461-9188 and mobile number +1 484-461-9188, has received highly critical and concerning customer feedback. Reviews consistently allege issues such as excessive billing, disputes with insurance companies, lack of transparency, unprofessional staff, prolonged repair times, and even theft from vehicles. These accounts paint a picture of an "Auto Repair Station" where customers have experienced significant dissatisfaction and financial distress. Based on the provided information, potential customers are strongly advised to consider these severe warnings and proceed with extreme caution.