Mavis Tires & Brakes

For residents of Hope Mills, North Carolina, and the surrounding areas, maintaining the safety and performance of your vehicle requires access to reliable auto service providers. Mavis Tires & Brakes, located at 4271 Legion Rd, Hope Mills, NC 28348, USA, positions itself as an "Auto Repair Station" that also functions as an auto parts store, offering a variety of services and products related to tires, brakes, and general vehicle maintenance. They can be contacted at (910) 500-7312 or their mobile number, +1 910-500-7312, for appointments or inquiries.

Based on the limited customer reviews available, the environment at Mavis Tires & Brakes in Hope Mills appears to be a standard automotive service center with a waiting area for customers. One positive review mentions a detailed diagnostic and explanation provided by the store manager, suggesting a customer-focused approach to communication. The ability to schedule appointments and the availability of stock for immediate service are also highlighted as positive aspects of their operational environment. However, a significant negative review details a severe issue with brake service, indicating a potentially serious lapse in safety procedures. This suggests that while some customers experience professionalism, others have encountered concerning negligence.

As the name suggests, Mavis Tires & Brakes likely specializes in tire and brake services. Based on the customer reviews, their services include:

• Tire Sales and Installation: They offer a selection of new tires for various vehicle types and provide installation services, including mounting and balancing. One customer specifically mentioned a positive experience with tire selection and availability.
• Brake Services: This includes brake inspections, brake pad replacement, and potentially rotor replacement and caliper service. However, a critical negative review highlighted a dangerous issue with improperly secured brake caliper screws, raising serious concerns about the quality and safety of their brake work.
• Oil Changes: One of the positive reviews mentions receiving an oil change, indicating this as part of their service offerings.
• Wheel Alignment: This service is also mentioned in a positive review, suggesting they have the equipment and expertise to perform wheel alignments.
• Wiper Installation: The installation of new windshield wipers is listed as one of the services received by a satisfied customer.
• Vehicle Inspections: As indicated by the negative review where a customer initially sought a brake pad replacement and was then informed about the need for rotors, they likely perform vehicle inspections to assess the condition of various components.
• Diagnostics: A detailed diagnostic and explanation were provided to one customer, indicating their ability to identify and communicate vehicle issues.

Features of Mavis Tires & Brakes in Hope Mills appear to be a mix of convenience and potential quality concerns, based on the contrasting customer experiences:

• Appointment Scheduling: Customers can schedule appointments, suggesting an effort to manage service flow and minimize wait times.
• Detailed Explanations: At least one customer received a comprehensive explanation of their vehicle's issues and a detailed quote.
• Stock Availability: Having tires in stock allowed one customer to get same-day service, which is a significant convenience.
• Military Discount: The mention of honoring a military discount suggests they may offer benefits to specific customer groups.
• Potential for Safety Lapses: The severe negligence reported in the negative review regarding brake service is a significant concern and a potential negative feature.
• Variable Service Quality: The stark contrast between the positive and negative reviews suggests a potential inconsistency in service quality.

Promotional information for Mavis Tires & Brakes in Hope Mills is limited based on the provided reviews. One customer mentioned receiving a military discount, indicating that they may offer discounts to military personnel. The negative review did not mention any specific promotions offered to the general public. To obtain information about current promotions, such as discounts on tires, brakes, oil changes, or seasonal specials, local users should contact Mavis Tires & Brakes directly at (910) 500-7312 or visit their location at 4271 Legion Rd, Hope Mills, NC 28348.

In conclusion, Mavis Tires & Brakes in Hope Mills, NC, offers a range of automotive services including tire sales and installation, brake services, oil changes, wheel alignments, and wiper installations. They appear to offer appointment scheduling, detailed diagnostics, and may provide discounts such as a military discount. However, a significant negative review detailing a dangerous error during a brake service raises serious concerns about the consistency and safety of their work. While some customers report positive experiences with professional and helpful staff, the potential for critical oversights cannot be ignored. Local users considering Mavis Tires & Brakes for their automotive needs should weigh the convenience and reported positive interactions against the risk of potential safety issues highlighted in the negative feedback. It is advisable to seek multiple opinions and thoroughly inspect any work performed on their vehicle. Contacting Mavis Tires & Brakes directly for current promotions and specific service inquiries is recommended.