Mavis Tires & Brakes

For local users in Alpharetta, Georgia, seeking automotive services, Mavis Tires & Brakes at 13792 GA-9, Alpharetta, GA 30004, USA, presents itself as a comprehensive "Auto Repair Station." As a prominent chain in the automotive aftermarket service industry, Mavis provides a wide array of services and goods for sale, specializing in tires and brakes, but extending to general vehicle maintenance and repairs. You can reach them at (770) 430-7989 or on their mobile at +1 770-430-7989.

Mavis Tires & Brakes has a long history, with roots dating back to 1949 and founded in 1972 by the Sorbaro family. The company has grown significantly through strategic acquisitions, including Express Oil Change and Brakes Plus, expanding its footprint across the Northeast, Midwest, and South of the US. This growth implies a standardized approach to service and a broad network of resources.

The environment at Mavis Tires & Brakes locations generally aims for efficiency and professionalism, as is typical for a large chain. They typically feature a waiting area for customers, and their service bays are equipped to handle various automotive tasks. Customer experiences, however, can be varied. Some customers report excellent service, highlighting staff members like Nick and Sha who demonstrate patience and diligence, even staying late to complete a job, indicating a strong commitment to customer satisfaction. This suggests that certain locations or individual staff members can provide a highly positive and accommodating experience. Conversely, another customer's experience describes significant issues with wait times, unacknowledged appointments, and miscommunication, leading to frustration and feeling "held hostage." This indicates that while the intent is to provide a professional environment, operational consistency across all aspects of service delivery might vary. A clean and tidy shop is often cited in positive reviews, contributing to a comfortable experience.

The services offered by Mavis Tires & Brakes are extensive, covering most essential vehicle maintenance and repair needs. Their core offerings include:

• Tire Sales & Installation: As their name suggests, this is a primary focus. They offer a wide selection of passenger, performance, light truck, SUV/CUV, and winter tires from major brands. They provide tire installation, balancing, and rotation services.
• Brake Services: This includes comprehensive brake inspections (often free), brake pad and rotor replacement, master cylinder checks, and brake fluid exchanges. They emphasize affordability and safety in their brake offerings.
• Oil Changes: Standard and synthetic oil changes are available, often accompanied by multi-point inspections to check other vehicle components.
• Wheel Alignment: Utilizing state-of-the-art equipment, they perform wheel alignments to ensure proper vehicle handling and tire wear.
• Suspension & Steering: Services include replacement of struts, shocks, and repairs related to steering components.
• Battery Services: They offer battery checks, testing, and replacement.
• Other Auto Services: Their capabilities extend to air conditioning repair, exhaust work, fluid exchanges (radiator coolant, transmission fluid, power steering fluid), fuel system cleaning, headlight services, tune-ups, windshield wiper replacement, and general diagnostics (e.g., for check engine lights).

Mavis aims to be a "one-stop automotive service provider" capable of performing manufacturer-recommended maintenance and repairs.

Key features of Mavis Tires & Brakes include their broad service portfolio, aiming to address almost any common car care need. Their extensive network of stores across multiple states provides accessibility and consistency for many customers. The company often promotes its price matching guarantee on tires, aiming to offer competitive pricing. The dedication of individual staff members, as highlighted in positive reviews, is a significant feature, where employees like Nick and Sha go "above and beyond" to ensure customer satisfaction, including staying late to finish jobs. This demonstrates a commitment to resolving issues and meeting deadlines, though this level of service may not be uniform across all interactions, given the mixed reviews. They emphasize their use of trained and skilled technicians and provide free brake inspections to help customers make informed decisions about their vehicle's needs. The availability of online appointment scheduling is also a convenience feature aimed at reducing wait times, though its effectiveness can vary as seen in one customer's experience.

In terms of promotional information, Mavis Tires & Brakes frequently offers a variety of deals and coupons across its services and products. These often include:

• Tire Rebates and Sales: Common promotions include "Save up to $180" or "$100" on select sets of four tires, with offers for passenger and SUV tires starting at competitive prices. They also frequently have deals that include free tire rotation.
• Service Specials: Regular promotions are available for various services, such as "Save up to $140 on Brake Service" (often with a free inspection), "Save $35 on Wheel Alignment," "Save $20 on Battery Service" (with a free check), and "Save up to $20 on Oil Changes."
• Seasonal and Holiday Sales: Mavis runs sales events throughout the year, including Memorial Day, Black Friday, and Cyber Monday, often with significant discounts on tires and services.
• Coupons and Promo Codes: They regularly provide downloadable coupons and online promo codes for various services, sometimes offering percentages off total service or specific dollar amounts off certain repairs.
• Cash Back Offers: Some promotions may involve cash back on tire purchases when using specific financing options or through rebate programs.
• Military and Senior Discounts: Mavis may offer discounts for military personnel and seniors, with some sources indicating a 10% military discount.

Customers are encouraged to check their official website for the latest deals and promotions, as these can change frequently. While Mavis aims to offer affordable pricing, the overall customer experience can be influenced by the execution of services and managing expectations, as reflected in the provided reviews. It's recommended to confirm appointment details and expected service times directly with the Alpharetta branch.