LKQ Venice Auto Parts

For individuals and repair shops in Philadelphia seeking a cost-effective solution for automotive components, LKQ Venice Auto Parts is a facility that provides recycled and aftermarket auto parts. Situated at 3350 S 61st St, Philadelphia, PA 19153, USA, this location is part of the extensive network of LKQ Corporation, a leading provider of alternative collision auto parts and recycled/remanufactured mechanical parts. Contact can be made via phone at (800) 523-1600 or mobile at +1 800-523-1600.

Operating within the "Auto Repair Stations" category, specifically focusing on providing goods for sale, LKQ Venice Auto Parts primarily deals in components that are either recycled from salvaged vehicles or are new aftermarket parts. While an in-depth description of the physical environment of this specific branch is not readily available through public reviews, the nature of a salvage yard and parts distribution center suggests a large facility designed for storing and processing a vast inventory of vehicle components. As part of LKQ Corporation, a major player in the industry, the facility is expected to adhere to certain organizational standards for the classification, storage, and retrieval of parts. However, the customer reviews provided indicate that the actual customer experience within this environment may sometimes be challenging, with mentions of disorganization and long wait times, which can impact the overall perception of the facility's efficiency and user-friendliness.

The core services and goods offered by LKQ Venice Auto Parts typically include:

• Recycled Auto Parts: This is a primary offering. LKQ sources vehicles from various channels (e.g., insurance total losses, end-of-life vehicles) and dismantles them, salvaging usable components. These parts are then inspected, cataloged, and made available for sale. This can include anything from body panels (like fenders), engines, transmissions, interior components, and electrical parts.

• Aftermarket Auto Parts: In addition to recycled parts, LKQ also distributes new aftermarket parts. These are brand-new components manufactured by companies other than the original equipment manufacturer (OEM), often at a lower cost, providing alternatives for repairs.

• Remanufactured Mechanical Parts: LKQ also deals in remanufactured mechanical parts, such as engines and transmissions. These are used components that have been rebuilt to original specifications, offering a reliable and more affordable option than brand-new OEM parts.

• Inventory Access: As part of a large network, LKQ has a vast inventory of parts. Customers, whether DIY enthusiasts or professional repair shops, can typically search for parts online through the LKQ corporate website or contact the local branch for availability. The company highlights its "vast network" and multiple channels for searching and purchasing parts.

• Delivery Services: LKQ often offers delivery services for parts, which is particularly beneficial for businesses and individuals who cannot pick up large or heavy items directly. This service may come with applicable fees.

• Warranty Options: LKQ provides warranties on the parts they sell, with details typically available on their corporate website. This offers a level of assurance to customers purchasing recycled or remanufactured components.

The features of LKQ Venice Auto Parts, as perceived by its customers, present a mixed picture. A key potential feature is the availability of a wide range of parts, particularly recycled and aftermarket components, which can often be more cost-effective than new OEM parts. The fact that customers go there specifically for parts, even with reported issues, suggests that the inventory itself can be a draw. Being part of the larger LKQ Corporation network implies access to a vast and diverse inventory that spans across numerous locations, potentially making it easier to source harder-to-find parts. The ability to search and purchase parts through online platforms also adds a layer of convenience. However, the provided customer reviews significantly highlight negative features related to the customer experience. These include excessive wait times ("Waited for hours for a part…," "Wasted 3 hrs of my day."), poor customer service ("Terrible customer service," "you don't hang up on customers," "DONT DO IT…….."), lack of responsiveness ( "THEY NEVER ANSWER THE PHONE"), and organizational issues ("People unorganized"). The absence of readily available management or supervisors for escalation ("THERE NEVER NO MANAGER NO SUPERVISOR") is also a significant concern raised by customers. These factors indicate a significant challenge in the efficiency and customer interaction aspect of the business, which can detract from the benefit of potentially lower-priced parts.

Regarding promotional information, LKQ Corporation, as a whole, often promotes its services through its extensive network and the inherent value of recycled and aftermarket parts, which are typically more affordable than new OEM components. They emphasize their role as a provider of "alternative collision auto parts" and the quality assurance of their recycled and remanufactured products, backed by warranties. However, specific local promotions for LKQ Venice Auto Parts are not explicitly detailed in the given information. The customer experiences provided do not mention any positive promotional offers or incentives that might offset the reported service issues. For current information on parts availability, pricing, or any potential promotions, customers would need to contact LKQ Venice Auto Parts directly at (800) 523-1600. Their typical operating hours are Monday to Friday from 8:30 AM to 4:30 PM, closed on weekends, which is important for customers planning a visit. The company's main website (lkqcorp.com) also offers a "Search & Buy Parts" portal, allowing both retail and business customers to check inventory and potentially order online, which could mitigate some of the in-person wait time issues if the online system is efficient.

In conclusion, LKQ Venice Auto Parts serves as a large-scale provider of recycled and aftermarket auto parts in Philadelphia, offering a potentially cost-effective solution for vehicle repairs. While it benefits from the vast inventory and network of the parent LKQ Corporation, the customer reviews suggest significant challenges in customer service, organization, and wait times, which prospective users should consider before visiting or placing an order. It is crucial for customers to manage their expectations regarding the service experience, even if they are seeking specific, hard-to-find, or affordable parts.