Liberty Collision Center - Franklin South (formerly Buckeye Valley Collision)

Liberty Collision Center - Franklin South, previously known as Buckeye Valley Collision, is a prominent auto repair station situated at 125 Graham Dr, Franklin, OH 45005, USA. This facility plays a crucial role in the local community, providing essential collision and auto body repair services. Customers can contact them at (937) 743-9661 or +1 937-743-9661 for assistance with their vehicle repair needs. As a part of the broader Liberty Collision network, which operates multiple locations, this Franklin South branch leverages both local expertise and the resources of a larger organization.

While specific detailed descriptions of the interior environment of Liberty Collision Center - Franklin South are not widely publicized, it is standard for reputable auto repair stations within the "Auto Repair Stations" category to maintain a professional, organized, and clean facility. Customers can generally expect a well-maintained waiting area for consultations, and the repair bays are typically designed to be clean, well-lit, and equipped with modern tools and machinery. Given the nature of collision repair and paint services, these facilities often feature specialized equipment for frame straightening, precise paint application, and advanced diagnostics. Emphasis is placed on safety protocols for both staff and vehicles, ensuring a secure and efficient working environment. The overall aim of such a facility is to project an image of competence and reliability, reflecting the quality of work performed. The facility hours are typically Monday to Friday, 7:30 AM to 5:30 PM, closed on Saturdays and Sundays, which aligns with common operating schedules for such service centers.

Liberty Collision Center - Franklin South offers a comprehensive range of services, primarily focused on restoring vehicles to their pre-accident condition, encompassing both structural integrity and cosmetic appeal. Their services include:

• Collision Repair: This is the core service, addressing damage caused by vehicle accidents. Certified technicians utilize the latest technology and manufacturer parts to restore vehicles to their original condition, ensuring all mechanical and safety systems function properly.
• Diagnostics and Calibrations: With the increasing complexity of modern vehicles, accurate diagnostic tests are essential to pinpoint underlying issues. This service also includes recalibration of safety sensors and advanced driver-assistance systems (ADAS) to ensure they work as intended after a repair.
• Frame/Unibody Repair: Ensuring vehicle safety by identifying and repairing structural damage to the frame or unibody is a critical service. This involves precise measurements and specialized equipment to restore the vehicle's structural integrity.
• Paint Services: From minor touch-ups to full vehicle repaints, Liberty Collision Center offers comprehensive paint services. Their team aims to achieve a perfect color match and a flawless finish, transforming the vehicle's appearance.
• Paintless Dent Repair (PDR): This specialized technique allows for the removal of minor dents and dings without disturbing the vehicle's original paint, offering an efficient and cost-effective solution for non-severe damage.
• Non-Collision Damage Repair: Beyond accidents, the center also fixes issues caused by other events like hail storms, vandalism, or other unforeseen incidents, ensuring the vehicle looks new again.
• Estimate & Claim Guidance: The team assists customers through the often-complex insurance claim process, from providing transparent estimates to coordinating directly with insurance companies. They aim to make the experience hassle-free and stress-free for the customer.

Liberty Collision Center - Franklin South distinguishes itself through several key features that contribute to its service quality and customer focus:

• Certified Technicians: The facility employs certified technicians who are trained to use the latest technology and adhere to manufacturer-specific repair procedures. This ensures high-quality repairs that meet industry standards and often OEM specifications.
• Advanced Technology and Equipment: The shop is equipped with state-of-the-art diagnostic tools and repair machinery. This allows for accurate identification of visible and hidden damage and efficient, precise repairs.
• Focus on Safety and Value: Repairs are conducted with a strong emphasis on restoring the vehicle's safety features and structural integrity, ensuring that the vehicle not only looks repaired but also functions safely as intended by the manufacturer. This approach helps maintain the vehicle's resale value.
• Customer Support and Empathy: As highlighted in some reviews, the staff, including managers, are often noted for their attentiveness and empathy. They aim to support customers throughout the entire repair process, from initial assessment to final delivery, simplifying interactions with insurance companies and rental car services.
• Efficiency and Timeliness: Positive customer feedback often mentions quick turnaround times, with vehicles returned in excellent condition within the promised timeframe, signifying efficient operations.
• Lifetime Guarantee: Liberty Collision Center stands behind its workmanship with a lifetime guarantee for as long as the customer owns the vehicle, providing peace of mind about the durability and quality of the repairs.
• Insurance Company Relations: The center works seamlessly with all major insurance companies, assisting customers with claims and ensuring a smooth process. They are often recommended by insurance providers.

While specific, time-limited promotional offers for Liberty Collision Center - Franklin South are not explicitly detailed in general online information, their standard operating procedures and customer-focused features serve as ongoing promotions. The consistent emphasis on "hassle-free" experience, "compassion," and "quickly get you back to your daily routine" indicates a strong commitment to customer service as a primary draw.

The fact that they are often referred by insurance companies, as seen in a customer review where "Insurance referred me to Buckeye Valley for the repair," highlights their established reputation within the industry. This organic referral system is a significant promotional advantage.

The customer testimonials, despite a mixed review, collectively offer valuable insights into the customer experience. One review states, "My Experience with Buckeye so far has been great. The manager there... made sure that i was happy with my experience before i ever left. They handled the rental and got all that setup for me without a hitch. Went in on Wednesday, got the car back on Friday as he said. It basically looked like the accident never even happened when i got the car back and its fantastic. I would recommend this place." This kind of direct feedback about efficient service, proactive communication regarding rentals, and the quality of the repair itself ("looked like the accident never even happened") acts as a strong endorsement.

The single negative review, while concerning, points to an isolated incident regarding potential paint issues and a frustrating communication experience. However, the collective positive feedback suggests that the general trend is towards satisfactory outcomes. The company's pledge to "address your collision repair needs with compassion and quickly get you back to your daily routine" also serves as a direct promise to potential customers, emphasizing their dedication to minimizing inconvenience during a stressful time. Customers seeking services can always directly contact Liberty Collision Center - Franklin South to inquire about any current promotions or special offers that may be available.