Les Schwab Tire Center

Les Schwab Tire Center, located at 400 SW Sublimity Blvd, Sublimity, OR 97385, operates within the Auto Repair Stations category, providing both goods (tires, parts) and services (tire maintenance, alignments, brake work) to local users in and around Sublimity, Oregon. They can be contacted at (503) 769-3446 or +1 503-769-3446.

The environment of a Les Schwab Tire Center is typically designed to efficiently handle a high volume of vehicles for tire-related services and basic automotive repairs. This often includes multiple service bays equipped with lifts, tire mounting and balancing machines, and alignment racks. The front of the store usually features a customer service area with counters, waiting rooms, and displays showcasing various tire brands and automotive products. The emphasis is on functionality and quick service, particularly for tire changes and repairs. One positive review mentions getting in and out quickly on a busy Saturday, suggesting an efficient operational setup.

The services offered at Les Schwab Tire Center in Sublimity extend beyond just tires. Based on the customer reviews, they provide wheel alignments and brake services. Tire-related services likely include tire sales (offering a variety of brands and types), tire rotations, flat tire repairs, and tire balancing. As a more comprehensive auto repair station, they may also offer other basic maintenance services, although the provided reviews primarily focus on tires, alignments, and brakes. The positive review highlights assistance with a lost cap, indicating a willingness to address minor issues beyond the main service.

Les Schwab, as a company, is often known for its customer service and certain features like free tire rotations and repairs for tires purchased at their stores. One of the provided reviews strongly supports this reputation, praising Toby and the staff for going "above and beyond" with fast and helpful service, even on a busy day. The offer to replace a lost cap further exemplifies a commitment to customer satisfaction. This suggests that a key feature of this location, at least in some instances, is exceptional customer care and a willingness to ensure customer needs are met efficiently.

However, another review presents a contrasting experience regarding the quality and follow-up of an alignment service. The customer reported a significant issue with their alignment shortly after the service, making the vehicle unsafe to drive straight. Their attempt to address this under warranty was met with a strict adherence to the 30-day warranty period, with no apparent flexibility or apology for the inconvenience. This highlights a potential inconsistency in service quality or warranty handling. The update to this review reveals a critical error by Les Schwab – the jam nuts on the alignment were not tightened, a significant safety oversight that could have led to a loss of steering. This is a serious concern regarding the quality of the work performed.

The subsequent update indicates that the store manager did call to apologize and offer a refund, acknowledging the issue. This suggests that while an initial error occurred and the immediate warranty handling was rigid, there was an eventual attempt to rectify the situation and address the customer's concerns. This follow-up could be considered a feature of their customer service recovery process, albeit after the customer had sought external diagnosis and reported a critical safety flaw.

Currently, there is no specific promotional information available for the Les Schwab Tire Center in Sublimity within the provided text. Les Schwab as a chain often has promotions on tires, seasonal specials, and financing options. Local users would need to check their local advertisements, website, or contact the store directly to inquire about any current offers. The initial positive review could be seen as an indirect promotion, highlighting the potential for excellent service.

In summary, Les Schwab Tire Center in Sublimity, OR, provides a range of automotive services, primarily focusing on tires, alignments, and brakes. One customer experienced exceptional service and a willingness to go the extra mile. However, another customer had a significant issue with an alignment that was not initially handled to their satisfaction under the warranty, and a subsequent inspection by another shop revealed a critical safety error in the work performed. While the store manager did follow up to offer a refund and apology, this incident raises concerns about quality control and the initial rigidity of their warranty policy. Local users considering Les Schwab in Sublimity should weigh the reports of excellent customer service against the potential for service errors and strict adherence to warranty terms. It may be prudent to ensure clear communication about warranty coverage and to seek detailed explanations of the work performed.

For local users in Sublimity needing tire services, wheel alignments, or brake work, Les Schwab Tire Center presents a convenient option. The positive experience shared by one customer indicates the potential for efficient and helpful service. However, the negative experience, particularly the safety-related error with the alignment, serves as a cautionary note. While the store did attempt to resolve the issue after it was brought to their attention, it underscores the importance of thoroughness and quality in automotive services. Potential customers may want to inquire about their quality control processes and warranty details before committing to services beyond tire purchases and basic maintenance.