Leo Kaytes Ford Inc Service

Leo Kaytes Ford Inc Service, located at 145 NY-94, Warwick, NY 10990, USA, functions as an "Auto Repair Station" within the automotive service industry. As a dealership service center, they are typically equipped to provide a comprehensive range of maintenance and repair services for vehicles, particularly those of the Ford brand. They can be contacted via phone at (845) 986-1131 or mobile at +1 845-986-1131, making them accessible to vehicle owners in the Warwick area and surrounding communities.

As an "Auto Repair Station" associated with a specific dealership, Leo Kaytes Ford Inc Service's primary role is to offer maintenance, diagnostic, and repair services for vehicles. While their name suggests a focus on Ford vehicles, many dealership service centers also service other makes and models. Their services typically extend beyond basic oil changes to complex engine diagnostics, transmission repairs, brake system maintenance, electrical work, and more. They would also provide genuine manufacturer parts and adhere to factory service guidelines, which can be a key selling point for vehicle owners seeking authorized and specialized care for their Ford vehicles.

The **environment** of a dealership service center like Leo Kaytes Ford Inc Service generally aims to be professional and well-equipped, reflecting the brand it represents. This often includes a comfortable customer waiting area, dedicated service bays with specialized tools and diagnostic equipment, and a parts department stocking genuine components. The overall impression is usually one of a structured and formal service operation. However, based on the provided customer reviews, the actual customer experience within this environment may deviate from this ideal. The identical reviews, both expressing dissatisfaction, suggest potential concerns regarding transparency and integrity in their service recommendations.

The **services** offered by Leo Kaytes Ford Inc Service, as an "Auto Repair Station" affiliated with a Ford dealership, would typically be extensive and include, but are not limited to:

• Routine Maintenance: Such as oil changes, fluid checks and replacements, filter replacements, and tire rotations.

• Diagnostic Services: Utilizing specialized equipment to pinpoint issues, including engine lights, performance problems, and electrical malfunctions. The review specifically mentions a misdiagnosis related to an engine versus a spark plug, highlighting the importance of accurate diagnostics.

• Brake System Services: Including inspection, repair, and replacement of brake pads, rotors, calipers, and brake fluid.

• Engine Repair and Replacement: As indicated by the customer review, they do offer engine replacement services. This suggests they are equipped for major mechanical repairs, although the accuracy of their recommendations is a point of contention in the feedback.

• Transmission Services: Maintenance and repair for both automatic and manual transmissions.

• Suspension and Steering Services: Addressing issues with shocks, struts, alignment, and other components for vehicle handling and ride quality.

• Electrical System Repair: Troubleshooting and fixing problems with batteries, alternators, starters, wiring, and vehicle electronics.

• Genuine Ford Parts: As a dealership, they would primarily use and sell genuine OEM (Original Equipment Manufacturer) Ford parts for repairs and replacements.

• Vehicle Inspections: Including pre-purchase inspections, state inspections, and general vehicle health checks.

The **features** of Leo Kaytes Ford Inc Service, based on the provided customer feedback, raise significant concerns regarding transparency and ethical practices. Both reviews explicitly state, "They fraudulently tell you things about your vehicle to charge you. I needed a new engine but in reality I just needed to replace the a spark plug." This accusation of misdiagnosis and overcharging is a critical feature that prospective customers would need to consider. While a dealership service center typically boasts features such as:

• Factory-Trained Technicians: Mechanics who have received specialized training directly from Ford.

• Specialized Equipment: Access to proprietary diagnostic tools and equipment designed specifically for Ford vehicles.

• Genuine OEM Parts: Use of parts that are identical to the original components installed in the vehicle at the factory.

• Warranty Coverage: Ability to perform repairs under manufacturer warranty.

The highly negative customer feedback directly contradicts these expected features by suggesting a lack of honesty and an attempt to upsell unnecessary, costly repairs. The accusation of telling customers "fraudulently" incorrect information is a severe claim that would significantly impact a business's perceived trustworthiness and integrity. This particular feedback does not provide any counterbalancing positive features, painting a uniformly negative picture regarding customer trust and the reliability of their service recommendations.

Regarding **promotional information**, the provided reviews do not offer any insights into specific promotions or marketing strategies employed by Leo Kaytes Ford Inc Service. Generally, dealership service centers might engage in promotional activities such as:

• Service Specials: Offering discounts on routine maintenance, tire services, or specific repairs.

• Parts Promotions: Discounts on genuine OEM parts.

• Loyalty Programs: Rewards for repeat customers or vehicle purchasers from the dealership.

• Online Scheduling: Providing convenience for customers to book service appointments online.

• Extended Service Hours: Accommodating customers with busy schedules.

• Customer Waiting Area Amenities: Offering comfortable lounges with Wi-Fi, refreshments, or shuttle services.

• However, any promotional efforts would likely be overshadowed by the severe customer accusations. For a business with such feedback, their immediate focus would typically need to be on addressing customer trust and transparency issues rather than solely on promotional offers. Restoring confidence through demonstrable integrity and honest communication would be a crucial, albeit challenging, "promotional" effort.

In conclusion, Leo Kaytes Ford Inc Service, located in Warwick, NY, operates as an "Auto Repair Station" specializing in Ford vehicle maintenance and repair. While dealership service centers typically offer specialized expertise and genuine parts, the objective information available from customer reviews raises significant concerns about their service recommendations and transparency. The repeated accusation of fraudulent advice regarding necessary repairs is a critical piece of feedback for any local user considering their services. Prospective customers should be aware of these reported issues and exercise caution, perhaps seeking second opinions for major repair recommendations.