Legend Motors Collision & Body Shop of Ferndale

Located at 10200 Eight Mile W, Ferndale, MI 48220, USA, Legend Motors Collision & Body Shop of Ferndale is a prominent automotive establishment serving the Ferndale and wider Metro Detroit communities. Operating under the "Auto Repair Stations" platform category, Legend Motors offers a dual strength: a comprehensive collision and body shop for post-accident repairs and a reputable dealership for pre-owned vehicle sales. This integrated approach provides a holistic solution for many drivers' automotive needs. You can reach them by phone at (248) 900-1300 or +1 248-900-1300.

Legend Motors of Ferndale maintains extensive operating hours to cater to its diverse clientele. Their sales department is open Monday through Friday from 9:00 AM to 7:00 PM and on Saturday from 9:00 AM to 5:00 PM. The service department operates Monday through Friday from 9:00 AM to 5:30 PM and on Saturday from 9:00 AM to 3:00 PM. This accessibility underscores their commitment to customer convenience.

As a comprehensive automotive center, Legend Motors Collision & Body Shop of Ferndale likely features a well-maintained and organized facility. Given their dual role as both a collision repair center and a car dealership, the premises would typically include a modern repair bay equipped with advanced tools for collision repair, painting, and general maintenance, alongside a clean and inviting showroom and sales office for vehicle transactions. Their commitment to quality repair work suggests a professional and efficient workspace, capable of handling various vehicle makes and models.

Legend Motors prides itself on its state-of-the-art equipment, which includes tools for computerized paint matching and the use of OEM (Original Equipment Manufacturer) parts, ensuring repairs meet manufacturer standards. They also boast I-CAR certified technicians, highlighting their adherence to industry best practices and ongoing training.

Under the "Auto Repair Stations" umbrella, Legend Motors offers a wide array of services designed to address both vehicle damage from accidents and the demand for quality pre-owned vehicles. Their offerings include:

• Collision Repair & Auto Body Work: This is a core service, encompassing everything from minor dents and scratches to major structural damage. Services include paintless dent repair, glass repair, and full-service body paint to restore vehicles to their pre-accident condition. They are equipped to handle repairs for all makes and models.
• Automotive Painting and Refinishing: Utilizing advanced techniques and technology, they ensure seamless color matching and a factory-quality finish for repaired and repainted areas.
• General Automotive Service & Maintenance: Beyond collision repair, they provide essential mechanical services. While the provided information focuses heavily on sales, their service department handles routine maintenance. Other Legend Motors locations confirm offerings like oil changes, timing belt replacements, brake services, fuel system maintenance, alignments, and cooling system services. It is reasonable to infer similar comprehensive mechanical repair capabilities at the Ferndale location.
• Used Car Sales: A significant part of their business involves selling pre-owned vehicles. They maintain an inventory of cars, trucks, and SUVs, emphasizing a stress-free and problem-free buying experience for customers. Their sales team, including individuals like Donovan and Cortez, are frequently praised for their helpfulness and efficiency in navigating the purchase process.
• Insurance Claim Assistance: Understanding that accidents are stressful, Legend Motors assists customers with the insurance claims process. They work with all insurance companies and are a direct-repair facility with many major carriers, streamlining communication and approvals.
• Complimentary Loaner Vehicles: For customers whose vehicles are undergoing repairs, Legend Motors offers complimentary loaner vehicles, ensuring minimal disruption to their daily lives.
• Free Estimates and Inspections: They provide free estimates for collision repairs and free lease return inspections, adding value and transparency for their clients.
• Towing Assistance: In the event of an accident, they can assist with 24/7 towing services.

Legend Motors Collision & Body Shop of Ferndale stands out due to several key features that resonate strongly with its clientele, primarily revolving around exceptional customer service and efficiency:

• Exceptional Sales and Service Staff: The customer reviews consistently highlight the professionalism, friendliness, and helpfulness of their sales representatives, such as Donovan and Cortez. They are praised for making the car-buying process "stress-free," "fast," and "seamless." This dedication to customer satisfaction extends beyond sales into their repair services, where prompt updates and clear communication are priorities.
• Streamlined Processes: Both for car purchases and collision repairs, Legend Motors emphasizes efficiency. The ability for a customer to purchase a car and be driving it within a day (as highlighted by the "Tuesday, Wednesday by 12:00 I was in it" comment) speaks to their expedited processes and dedication to customer convenience. Similarly, for repairs, their aim is to get vehicles back on the road quickly.
• Customer Satisfaction Focus: The goal of ensuring customers are "totally satisfied" is clearly a cornerstone of their business philosophy. This is achieved through personalized attention, assistance with insurance, and a proactive approach to addressing all customer needs, including arranging insurance and warranties.
• Reputation for Reliability: The fact that customers return for multiple car purchases (e.g., "purchased my 4th car from here today") is a powerful testament to the trust and reliability Legend Motors has built within the community.
• Comprehensive Solutions: By offering both collision repair and car sales, they provide a one-stop shop for automotive needs, which is convenient for customers who might need a new vehicle after an accident or simply regular maintenance for their purchased car.
• Family-Owned Business: Information suggests that Legend Motors is a family-owned business with over 20 years of experience, implying a long-standing commitment to community values and personalized service.

The provided customer reviews serve as potent promotional material, directly reflecting the positive experiences customers have had at Legend Motors:

• "Best car salesman in the world is Donovan I purchased my car with no stress no problems went to see it on a Tuesday Wednesday by 12:00 I was in it he took care of everything for me even my insurance to making sure I was totally satisfied🥰" This review is a powerful endorsement, emphasizing the ease, speed, and comprehensive support provided during a car purchase. The mention of Donovan by name gives a personal touch, and the "🥰" emoji conveys deep satisfaction and appreciation. This highlights their ability to handle the entire buying process, including insurance, seamlessly.
• "I purchased my 4th car from here today. They are awesome THANK YOU Cortez!!!!👋" This testimonial is incredibly strong, showcasing repeat business and loyalty. Purchasing multiple cars from the same establishment indicates a high level of trust, satisfaction, and positive past experiences. Cortez, like Donovan, is highlighted as a key individual contributing to this positive experience, which humanizes the business and demonstrates the impact of their staff.
• Emphasis on "Stress-Free" Experience: A recurring theme is the elimination of stress from what can often be a complex or difficult process (car buying or post-accident repairs). This appeals directly to customer needs for convenience and peace of mind.
• Offers and Specials: Online information indicates that Legend Motors frequently runs promotions, such as discounts on bumper repair, glass replacement, oil changes, and even free loaner vehicles for auto body repairs. They also offer specials on tire sets and a $95 hourly mechanical rate, demonstrating a commitment to affordability and value.
• Warranty and Assurance: They offer a limited lifetime warranty on all in-house repairs and paintwork, providing customers with confidence in the durability and quality of their work. They also emphasize using OEM parts for repairs, ensuring adherence to manufacturer standards.

In conclusion, Legend Motors Collision & Body Shop of Ferndale effectively serves as a leading "Auto Repair Station" and a trusted used car dealership. Their strength lies in their comprehensive service offerings, combining expert collision repair with a customer-centric car-buying experience. With dedicated staff like Donovan and Cortez, a focus on streamlined processes, transparent communication, and a commitment to ensuring total customer satisfaction, Legend Motors has established itself as a reliable and highly recommended automotive partner in the Ferndale area.