Motor City Auto Pros

This introduction is based on the available customer reviews for Motor City Auto Pros, located at 8845 M-102, Detroit, MI 48221, USA. It is crucial to note that the feedback found online regarding this establishment within the Auto Repair Stations category is overwhelmingly negative, detailing significant issues with their services, communication, and overall business practices. Potential customers are strongly advised to carefully consider this information. Motor City Auto Pros can be reached at (313) 397-7294 or +1 313-397-7294.

Based on the provided reviews, there is no positive information available regarding the environment of Motor City Auto Pros. One review describes a month-long wait for electrical repairs that were ultimately not resolved, suggesting a potentially disorganized or inefficient workshop. Another review details a new engine installation that failed to fix the initial problem, followed by further issues and unprofessional conduct. These accounts do not offer any positive insights into the shop's environment or operational standards. The experiences shared suggest potential issues with diagnostic capabilities, quality control, and the overall management of the repair process.

The services purportedly offered by Motor City Auto Pros, based on the negative experiences shared by customers, include:

• Electrical System Repair: One customer entrusted their vehicle for a month for electrical work, which was allegedly not completed and resulted in multiple new electrical problems, including a non-functioning AC, inoperable car windows, a faulty key fob, and a vehicle requiring daily jump starts.
• Engine Replacement: Another customer paid for a new engine installation to resolve a power loss and acceleration issue. However, this did not fix the problem, indicating a potential misdiagnosis or inadequate repair.
• Diagnostic Services: Both reviews suggest potential shortcomings in their diagnostic abilities. The electrical issue was not resolved after a month, and the engine replacement was apparently based on an incorrect diagnosis.

Beyond these specific instances, it is reasonable to assume that Motor City Auto Pros may advertise or offer other general auto repair services typical of an Auto Repair Station. However, given the severity and nature of the negative feedback, the quality and reliability of any services they claim to offer are highly questionable.

The features of Motor City Auto Pros, as perceived through the lens of customer experiences, are overwhelmingly negative:

• Lack of Communication: One customer reported being "continuously lead on" for a month without receiving clear updates on the status of their vehicle repairs.
• Failure to Resolve Initial Issues: In both detailed reviews, the original problems that led the customers to seek repair at Motor City Auto Pros were not fixed.
• Introduction of New Problems: One customer's vehicle was returned with a multitude of new issues, including electrical malfunctions and physical damage (broken glove box).
• Lack of Accountability: Motor City Auto Pros allegedly did not take responsibility for the new damages caused to a customer's vehicle.
• Questionable Refund Practices: A partial refund was given for a "faulty wiring job" without resolving the underlying issues or addressing the new damages.
• Potential Misdiagnosis: The recommendation and installation of a new engine that did not solve the reported problem suggests a potential lack of diagnostic accuracy.
• Unprofessional Conduct: One customer reported being "blamed/ridiculed" for being upset about the poor service and new damages. Another described being yelled at and hung up on during a dispute over charges and warranty.
• Suspicious Vehicle Usage: One customer reported their vehicle being driven over 100 miles while in the shop for repairs, with no satisfactory explanation for the excessive mileage. The presence of a Red Bull can in the car further raises concerns about the care and handling of customer vehicles.
• Potentially Dishonest Practices: Allegations of lying about warranty coverage on parts and attempting to charge for unauthorized repairs raise serious concerns about the integrity of their business practices.
• Poor Quality Control: The fact that a vehicle was returned to a customer with numerous unresolved and new issues suggests a lack of proper testing or quality checks before releasing the vehicle.

Based on the complete absence of positive feedback and the extensive details of negative experiences, there is no indication of any positive promotional aspects or features that Motor City Auto Pros might offer. The overwhelming narrative from the available reviews serves as a stark warning to potential customers. There is no information to suggest any current promotions or incentives that would outweigh the significant concerns raised by these customer accounts.

In conclusion, the available online reviews paint a very concerning picture of Motor City Auto Pros in Detroit, MI. Customers have reported issues ranging from unresolved repairs and the introduction of new vehicle problems to poor communication, unprofessional conduct, and questionable business practices. The detailed accounts of negative experiences strongly suggest that potential customers should exercise extreme caution when considering this Auto Repair Station for their automotive needs. The lack of any positive feedback in the provided reviews further underscores the severity of these concerns. It is recommended that local users thoroughly research alternative auto repair options in the Detroit area before entrusting their vehicles to Motor City Auto Pros. The information available does not support any recommendation to utilize their services and instead highlights significant risks associated with doing so.