Larry H. Miller Nissan Mesa Service Department

Larry H. Miller Nissan Mesa Service Department stands as a dedicated "Auto Repair Station" within the Mesa, Arizona automotive landscape, offering a comprehensive suite of services tailored to meet the needs of Nissan owners and drivers of other makes and models. Located conveniently at 2025 Riverview Auto Dr #100, Mesa, AZ 85201, USA, this service center is designed to provide professional and reliable vehicle maintenance and repair.

The service department at Larry H. Miller Nissan Mesa operates within a modern facility, aiming to provide a comfortable and efficient experience for its customers. Reviews often highlight a clean and organized environment. For those who choose to wait while their vehicle is being serviced, the facility offers a customer lounge equipped with amenities such as complimentary beverages and snacks, as well as complimentary Wi-Fi, allowing customers to stay connected or relax. A children-friendly waiting area is also available, making it convenient for families. The dealership is conveniently located just off the 101 and 202 freeways, ensuring easy access for local users. Additionally, for Nissan LEAF owners, there are free QuickCharge stations on-site. The service center boasts more than 25 service bays, which contributes to their capacity for quick and efficient service. They also offer early drop-off and late pick-up options, as well as a complimentary shuttle service to minimize disruption to customers' daily routines.

As a certified Nissan service center, Larry H. Miller Nissan Mesa offers a wide range of automotive services performed by factory-certified and highly trained technicians. Many of their technicians possess over 20 years of experience, including certifications for GTR and Nissan LEAF vehicles, demonstrating their specialized expertise. Their commitment is to maintain top-tier customer service for both new and pre-owned car owners, ensuring vehicles are maintained correctly to maximize performance.

Key services provided include:

• Routine Maintenance: This covers essential services like oil changes (including full synthetic and diesel options), tire rotations and pressure checks, multi-point inspections, fluid top-offs, battery tests, and checks of belts and hoses.
• Brake Services: From complimentary brake inspections and brake diagnosis to complete brake job specials and brake fluid replacement.
• Tire Services: They offer tire sales (including major brands), tire rotations, wheel balancing, and wheel alignment for FWD, RWD, AWD, and 4WD vehicles.
• Diagnostic Services: Complimentary vehicle diagnosis for check engine light issues, as well as specific diagnostics for electrical systems, engine, heating/cooling systems, and suspension.
• Part Replacement and Repair: Services such as air filter replacement, cabin filter replacement, genuine Nissan battery replacement and installation, and wiper blade replacement. They use OEM parts made specifically for Nissan vehicles.
• Advanced Repairs: Beyond routine maintenance, they are equipped to handle major repairs, transmission replacements, and fuel injector services.
• Specialized Services: This includes complimentary road trip inspections and addressing recall repairs using genuine Nissan parts and factory-trained technicians.
• Additional Offerings: Complimentary car washes with service and detailing services are also available.

A notable feature of Larry H. Miller Nissan Mesa Service Department is its emphasis on customer satisfaction, as evidenced by various customer reviews. The dealership aims for a "family feel" experience. Many customers praise the professionalism and attentiveness of individual service advisors, with Jason Thatcher being specifically mentioned for his excellent care and ensuring continuity even when on vacation. Other service advisors like Lisa and Dayana have also received positive feedback for their professionalism and detailed explanations. The ability to easily schedule service appointments online is a key convenience feature, allowing customers to choose their preferred time and date and provide vehicle information in advance. They also offer pre-paid maintenance plans, such as their Total Care Auto (TCA) program, which can help customers save money by purchasing maintenance services in bulk. These plans can also be transferred to a new owner if a vehicle is sold, potentially increasing its resale value. Additionally, the dealership highlights various vehicle protection plans to cover unforeseen circumstances, including comprehensive, powertrain, standard, and wrap protection, even for high-mileage vehicles.

However, customer experiences can vary. One review highlights a significant issue with a recurring gas smell that was not diagnosed correctly while the vehicle was under warranty, leading to an expensive repair after the warranty expired. This indicates that while many experiences are positive, customers should remain vigilant and proactively address concerns, escalating them if necessary. The review also serves as a valuable reminder to all customers about the cancellability of extended warranties, GAP insurance, and Tire and Wheel Contracts, offering advice on how to obtain a percentage refund based on mileage and ownership duration. This transparency about additional services and their cancellation policies is a key feature of the customer-focused approach.

Larry H. Miller Nissan Mesa Service Department frequently offers various promotions and specials to provide value to their customers. These promotions can include:

• Oil Change Specials: Often featuring discounted prices on synthetic blend and full synthetic oil changes, sometimes bundled with a multi-point inspection or A/C inspection.
• Tire Offers: Such as "Buy 3 Eligible Tires, Get the 4th for $1," or flat discounts on sets of tires. They also have a Nissan Tire Price Match + 5% Credit, where they will match competitor quotes and provide an additional credit.
• Brake and Battery Specials: Regular promotions on complete brake jobs and genuine Nissan battery replacement and installation.
• Alignment Deals: Discounted rates for 4-wheel alignments.
• Spend-and-Save Offers: Tiered savings where customers receive a discount based on the total spend on any auto service.
• Complimentary Services: Free multi-point inspections, battery inspections, brake inspections, and vehicle diagnoses are commonly offered.

Customers are encouraged to check the dealership's website or contact their service department directly for the most current promotions and to see if any coupons apply to their specific service needs. Promotions are often subject to terms and conditions, such as expiration dates and limitations on combining offers.

Overall, Larry H. Miller Nissan Mesa Service Department aims to be a reliable and professional choice for vehicle owners in Mesa and surrounding areas, offering a blend of expert service, customer convenience, and value-driven promotions.