LaFayette® Ford Service & Parts Department

Located at 5202 Raeford Rd Building A, Fayetteville, NC 28304, USA, LaFayette® Ford Service & Parts Department is a distinguished establishment operating within the "Auto Repair Stations" platform category. As part of the larger LaFayette Ford dealership, this department provides not only a comprehensive range of automotive services and repairs but also offers genuine Ford parts, making it a pivotal resource for both Ford owners and drivers of other makes and models in the Fayetteville area. Their long-standing presence and family-owned operation underscore a deep commitment to community values and customer satisfaction.

The environment at LaFayette® Ford Service & Parts Department is designed for professionalism, efficiency, and customer comfort. As a dealership service center, it typically boasts a well-appointed facility with numerous service bays equipped with state-of-the-art diagnostic tools and repair equipment. The waiting area is often spacious, clean, and comfortable, providing amenities such as a coffee bar and wireless internet access, allowing customers to relax or work while their vehicles are being serviced. The presence of a dedicated "Quick Lane® Tire & Auto Center" further emphasizes a commitment to quick, convenient services for all makes and models. The overall environment reflects a highly organized and customer-friendly approach, aimed at making the automotive service experience as seamless and pleasant as possible.

As a comprehensive "Auto Repair Station" and parts provider, LaFayette® Ford Service & Parts Department offers an extensive array of services and goods, catering to a wide spectrum of automotive needs. Their services include, but are not limited to:

• General Vehicle Maintenance: This covers routine essentials such as oil changes (including "The Works® Package" which features oil and filter change, tire rotation, multi-point inspection, fluid top-off, battery test, filter check, and belts and hoses check), tire rotations, and comprehensive vehicle check-up reports.
• Tire Services: Sale and installation of a wide variety of tire brands (Goodyear®, Cooper®, Michelin, BFGoodrich®, Continental, Hankook, Bridgestone, Firestone, Pirelli, Yokohama®, Toyo®, and Nitto®), along with tire inspections, balancing, and free lifetime rotations with the purchase of four tires. They also offer a "Low Price Tire Guarantee."
• Brake Services: Full brake inspections, including complimentary brake inspections, and repairs, backed by a "Lifetime Brake Pad Guarantee" for Motorcraft® and Omnicraft® brake pads.
• Battery Services: Free battery inspections and testing.
• Engine Diagnostics and Repair: Addressing issues indicated by warning lights, engine tune-ups, and more complex engine and transmission repairs.
• Suspension and Steering: Services to ensure proper vehicle handling and ride quality.
• Electrical System Services: Diagnosis and repair of alternators, starters, and other electrical components.
• Heating and Air Conditioning (HVAC) System Services.
• Scheduled Maintenance Intervals: Adherence to manufacturer-recommended service schedules to keep vehicles in optimal condition.
• Genuine Ford Parts: They utilize and sell quality licensed parts, including Motorcraft® and Omnicraft® parts, ensuring compatibility and performance, backed by a two-year, unlimited mileage warranty on parts and labor.
• Recall and Warranty Work: Specializing in handling recall and warranty repairs specifically for Ford vehicles.
• Services for All Makes and Models: While a Ford dealership, their Quick Lane® facility is equipped to service all makes and models.

The features that distinguish LaFayette® Ford Service & Parts Department are frequently highlighted by their positive customer reviews:

• Exceptional Customer Service: The recurring theme of "Great people" and specific commendations for staff members like "Travis" at the service desk and "David" in sales underscore a commitment to outstanding customer interaction. Customers appreciate the politeness, helpfulness, and personalized attention, including accommodating time constraints and providing thorough explanations.
• Professional and Knowledgeable Staff: The service team, including certified Ford-trained technicians, possesses extensive real-world experience. This ensures accurate diagnoses and high-quality repairs, whether it's a "very simple" fix or a complex system setup like the Sync system in a new Mustang.
• Efficiency and Prompt Service: The ability to "get me in and he was something very simple and he said he will get it done" highlights their efficiency and responsiveness to customer needs, even on short notice. The Quick Lane® service further emphasizes fast, convenient maintenance.
• Comprehensive Dealership Resources: As part of a full-service dealership, they offer a seamless experience from vehicle purchase to long-term maintenance. This includes assistance with vehicle features and systems (like Sync) and access to a full parts department.
• Family-Owned and Operated: Being a family-owned and operated business for nearly 70 years instills a sense of trust and community involvement, reflecting values like honesty, integrity, and respect.
• Convenient Amenities: Features like a coffee bar, wireless internet access, and the availability of "Service While You Wait" enhance the customer experience. They also offer complimentary pickup and delivery services, and even Ford Mobile Service for routine maintenance that can be performed at the customer's location.

LaFayette® Ford Service & Parts Department actively promotes various offers and incentives to provide value to their customers:

• "The Works® Package" Rebate: Customers can get a $20 rebate by mail on "The Works® Package," which includes an oil and filter change, tire rotation, and a multi-point inspection.
• Tire Rebates and Discounts: They offer significant rebates on the purchase of four select tires, such as a $130 rebate or 28,000 FordPass® Rewards bonus points. They also have a "Low Price Tire Guarantee."
• Military and First Responder Discount: Eligible individuals can receive an $80 instant discount with the purchase and installation of four select tires, demonstrating appreciation for their service.
• Lifetime Brake Pad Guarantee: Providing long-term value, this guarantee covers Motorcraft® and Omnicraft® brake pads installed by their technicians.
• Complimentary Services: Free battery inspection, free brake inspection, and free fluid top-offs are offered to all customers.
• FordPass® Rewards: Customers can earn and redeem points on service and parts purchases, providing ongoing savings.
• Manufacturer Warranties: Parts like Motorcraft® come with a two-year, unlimited mileage warranty that includes labor.
• Seasonal Service Specials: They frequently feature promotions tailored to specific times of the year or particular service needs.