L & B Custom Auto Body Repair

L & B Custom Auto Body Repair, located at 340 US-70, Connelly Springs, NC 28612, USA, functions within the "Auto Repair Stations" category, catering to the automotive needs of local residents. While primarily an auto body repair facility, available customer feedback also suggests they may engage in vehicle sales. This introduction aims to provide an objective overview of L & B Custom Auto Body Repair, detailing what local users might expect concerning their environment, services, features, and any implied promotional aspects, drawing from the provided customer reviews.

As an "Auto Repair Station," L & B Custom Auto Body Repair would typically specialize in restoring vehicles after collisions, addressing damage to the bodywork, frame, and paint. This includes services such as dent removal, paint matching, fender repair, frame straightening, and potentially glass replacement. The "Custom Auto Body" in their name further suggests a capability for more specialized or intricate bodywork, possibly including modifications or restoration projects. Beyond body repair, some "Auto Repair Stations" may offer general mechanical services, though the primary focus of L & B appears to be body-related work. The presence of vehicles for sale, as indicated by one customer's review, suggests an additional facet to their business, potentially involving the sale of repaired or used vehicles directly from their lot.

The environment at L & B Custom Auto Body Repair, as perceived by customers, presents a mixed picture. While a typical auto body shop environment involves repair bays, paint booths, and a reception area, customer interactions are a significant part of the overall "environment." One review describes a highly negative interaction, where a potential customer felt "screamed at" and found the staff "extremely rude." This suggests an unwelcoming and confrontational atmosphere from the perspective of this individual. This contrasts sharply with the general expectation of a professional and courteous environment in any customer service business. The other review, a positive one, focuses on a successful vehicle purchase rather than the shop's physical environment or the repair process, making it difficult to form a complete picture of the general atmosphere during a repair service.

The services offered by L & B Custom Auto Body Repair primarily revolve around auto body restoration. This encompasses a range of tasks to bring a damaged vehicle back to its pre-accident condition, or to enhance its appearance. Given the "Custom" in their name, they might also offer services such as custom paint jobs, body kit installations, or specialized modifications for vehicles. The second customer review clearly indicates that L & B Custom Auto Body Repair also engages in vehicle sales, specifically mentioning the purchase of a "vehicle from L&B CUSTOM AUTO BODY REPAIR" and plans to acquire "another one for my oldest daughter." This highlights a dual service model where they not only repair vehicles but also sell them, possibly after refurbishment. However, the quality of these sold vehicles or the sales process itself is not extensively detailed in the provided information, apart from one customer's positive experience.

The features of L & B Custom Auto Body Repair, based on the provided feedback, are markedly polarized. On one hand, a key feature, from the perspective of one customer, is their ability to provide a satisfactory vehicle for purchase, leading to a positive experience and repeat business ("I am getting another one for my oldest daughter"). This suggests that for some, their vehicle sales process is a positive aspect of their operation. On the other hand, a significant feature, as highlighted by a different review, is a highly negative customer service interaction, characterized by perceived rudeness and unhelpfulness. The phrase "Not a good way to run a business" and the mention of "my review is not the only bad one" suggest that issues with customer interaction or business practices might be a recurring theme for some patrons. This disparity in experiences makes it challenging to pinpoint a universally consistent feature beyond their core offering of auto body repair and, seemingly, vehicle sales.

Information regarding specific promotional offers for L & B Custom Auto Body Repair is not available in the provided data. Typically, auto body repair shops may promote their services through competitive pricing, guarantees on their work, or by advertising their expertise in specific types of repairs or custom work. For their vehicle sales, they might offer financing options or warranties. The positive customer who bought a vehicle and plans to buy another might have been influenced by fair pricing or a good deal, which can act as an implicit promotion. However, for local users, direct inquiry via their phone numbers, (757) 320-3165 and +1 757-320-3165, would be necessary to ascertain any current promotions or pricing details for either their repair services or vehicle sales. The physical address at 340 US-70, Connelly Springs, NC 28612, USA, also serves as a point of contact for in-person visits.

In summary, L & B Custom Auto Body Repair in Connelly Springs, NC, operating as an "Auto Repair Station," appears to offer both auto body repair services and the sale of vehicles. The customer feedback presents a dichotomy: a very positive experience related to vehicle purchase and a severely negative experience concerning customer service and initial interaction. This suggests that while some customers have found satisfaction with their products or services, others have encountered significant issues with the staff's demeanor. Local users considering L & B Custom Auto Body Repair should be aware of these varied experiences and may wish to contact the business directly to discuss their specific needs and ascertain the current operational environment before engaging their services or considering a purchase.