Kraft German Auto

Definitely the dealer alternative! This place is packed with ONLY Mercedes-Benz cars, so they definitely know what they’re doing. I brought my car in for Service B—the dealer quoted me over $1,600 with a two-week wait, but Kraft got it done the same day I called for just $700! On top of that, they explained what a Service B includes, showed me everything that was replaced, and gave me a couple of recommendations for my car—never trying to upsell me. I dropped off my vehicle in the morning, and the intake was handled by Deidre. She was very professional and explained everything I needed. After a couple of hours, Pablo (the owner) called me to let me know my car was ready. He explained the recommended services, gave me prices, and advised me on when to get them done. The shop is clean and bright—honestly, I’ve never seen a shop this clean! I highly recommend this place 100%! Honest people, great prices, and professional customer service.

Jan 30, 2025 · Lidia Vilche

Took my car here for some serious work. Pete the mechanic there was amazing. They did my tires and oil change plus my brakes and rotors. I expected it to be a lot of money but the price was reasonable and my car runs like a brand new. So happy with the service and the prices.

Jan 17, 2025 · Eileen Pinto

I have been coming to Kraft for many years. Pablo and his team are one of a kind. Excellent customer service from the secretary, Deidre. Mechanics are all knowledgeable and efficient. Thank you, Kraft German Auto!

Jan 22, 2025 · Linwood Roberts

BEWARE OF THIS MECHANIC SHOP! With my independent mechanic on an extended vacation, I decided to give Kraft a shot. I have a newborn baby and I wanted to make sure my car was in good working order. After giving the receptionist at Kraft my list of repairs, I was given an estimate of $2078. The work I needed done was: 1. Engine Oil and Filter 2. All Brakes and Rotors 3. Brake fluid and hoses/line replacement 4. Fuel Filter 5. Engine Air Filter 6. Cabin Filter 7. INSPECT control arm bushings (because the MB dealer says they’re torn) These were simple and straightforward maintenance items. I get a call back about 6 hours later saying the car is ready and the bill was $3100. Pablo claimed he inspected the control arm bushings and they were in good working order. I ask Pablo why the $1000 increase from the estimate? The receptionist quickly interjected and said “it was only an estimate.” I asked Pablo in a nice and calm way “why the $1000 increase?” Pablo’s attitude and defenses were way up at this point and he said he was doing the right thing by saving me thousands by not replacing the control arm bushings and by not doing other unnecessary work that the dealership would have done. I agreed with him because I did receive an expensive quote from the dealership. I told him that I appreciated his “honesty” but why the $1000 increase? Pablo said he replaced my wiper blades and serviced my transmission. I told him I did not ask for those services especially after just having my transmission serviced about 10,000 miles previously by my independent mechanic. Huffing and puffing he removed my unwanted services along with its charges from my bill and said “there, it’s done,” reducing the bill to $2300. I tried talking to him saying that I do not want to leave there with things that I did not pay for; meaning that I’d work with him. I told him that I would like to continue coming to Kraft to develop a future relationship with his shop. He then said that the next time he would find unnecessary work to do and make money off of me. He followed up and said “if I were you, I would not bring your car back to this shop” and he stormed off. While paying the bill, Pablo came back into the office, handed me my keys and said that the car is out front. After paying, I apologized to them for any miscommunication. (Why am I apologizing???) He said “it’s okay” and I exited the office. On my way home from Kraft, I decided to stop at Autozone for a gallon of windshield washer fluid. To my extreme amazement and frustration, THE ENGINE OIL CAP WAS MISSING AND ENGINE OIL WAS SPLATTERED ALL OVER MY ENGINE! Think of the devastation that could have caused if I continued driving with my newborn child. While wiping up the oil mess in the Autozone parking lot, I looked behind the radiator deep in the engine bay and found my oil cap. Pablo is DANGEROUS, PETTY and UNPROFESSIONAL. He doesn’t get mad, but he does get even. I go to the mechanic shop for an oil change and the oil cap was not even on! God forbid you go into Kraft as an informed customer and ask questions – you may leave with a bigger bill or even worse! An uninformed customer would pay the $3100 bill and be on their merry way. Shame on you, Kraft!

Sep 07, 2024 · Jason Nandoo

Today is Wednesday September 18,I’m writing this review not because I was told too are to be a nice guy because I’m not but I’m taking my time to give credit to Kraft because it’s well earned, if you’re looking for place that guarantees excellent service well organized best performance on Mercedes Benz look no further Kraft auto is that place, look don’t take my word for it check it yourself the price is a little bit higher but the job and the service is well worth it believe I’ve been to a lot of shop and I learn a lot about some places are mechanics but they not for your Benz Kraft only deal with Mercedes Benz he fixes all Benz and you get your car back cleaner then how you brought it into the shop. People how many mechanical shop you know is doing hand wash your car on pick up. Stop playing ya self check my boy Pablo and my lady De tell them you read my review and I promise you that you will not be disappointed I put my cls 63 smh s on it. Thank you Kraft for your services I’m happy you been my mechanic for the past 4yrs

Sep 18, 2024 · Edisson Guerrier

I was recommended to come to Kraft German Auto for some car repairs that I need done on my Mercedes Benz C300. Boy oh boy am I happy I have found Pablo in his crew. They have been awesome to me. The turnaround is spectacular either same day or the following day I have my car back. Did I mention that you get your car back clean. I almost didn’t recognize my car. Whether it’s mechanical or bodywork he gets it done. Prices are way better than the dealer so, if you need to find a shop for your Mercedes Kraft German Auto is the place to go!

Feb 27, 2025 · Shirley Matthews

My first time here today . Very impressive the amount of Mercedes vehicles on site from old to the new . My mechanic after 20 years retired due to an illness so it's very hard to find a good mechanic for an older car . I have a 97 e420 . Today I met Pablo the owner im guessing and the receptionist and both very courteous and professional. It was a great experience. Pablo gave me a couple of recommendations and hes right !! Im glad I checked it out . I'll be coming here now 👍👍💯💯. Yes I would recommend this place for your Mercedes..... Thanks

Apr 30, 2025 · edward machado