KBS

For vehicle owners in Telford, TN, and the surrounding areas seeking automotive repair services, **KBS** stands as an option within the Auto Repair Stations category. Located at 145 Kyker Rd, Telford, TN 37690, USA, KBS aims to provide services for both cars and trucks. The available customer feedback, while limited to two contrasting reviews, offers insight into the experiences customers have had with this establishment.

The environment at KBS, as perceived by its customers, presents a somewhat mixed picture. One customer provided an overwhelmingly positive assessment, focusing heavily on the interpersonal aspect and the quality of work: "They do some of the most amazing thing 's with cars and trucks and you will find that they are some of the best kind of people that you would like to know." This review suggests a welcoming and friendly atmosphere, where customers feel a strong personal connection with the staff, viewing them as trustworthy and pleasant individuals. Such a sentiment implies that the environment fosters a sense of comfort and reassurance, which can be highly valued in an auto repair setting.

Conversely, another customer had a very different experience, stating, "I will never go back .... Uncomfortable with their pricing method. Felt taken advantage of." This review points to a significant concern regarding transparency and fairness in the pricing structure. While it doesn't directly comment on the physical environment, it strongly implies that the financial aspect of the service created a negative and distrustful experience. This stark contrast in reviews indicates that customer experiences at KBS can vary widely, with the perception of the environment being heavily influenced by the customer's satisfaction with the pricing and overall transaction.

As an establishment categorized under Auto Repair Stations, KBS is equipped to handle a range of vehicle issues. The positive review explicitly states, "They do some of the most amazing thing 's with cars and trucks," which implies a broad capability in addressing various mechanical and potentially even electrical or diagnostic problems for both passenger cars and light-duty trucks. While specific services like oil changes, brake repairs, engine diagnostics, or transmission work are not enumerated in the provided information, the general statement suggests that KBS aims to be a comprehensive repair solution for common automotive issues. Their ability to work on both "cars and trucks" indicates a versatility that can appeal to a wide array of local vehicle owners. The phrase "amazing things" suggests a high level of skill and problem-solving capability in their repair work.

KBS's distinguishing features, based on the limited information, appear to center on two main aspects, which, ironically, also form the basis of contrasting customer experiences. The first is the **quality of their work and the perceived competence of their staff**. The positive reviewer's comment about doing "some of the most amazing things with cars and trucks" highlights a perception of skilled and effective repairs. This suggests that KBS possesses the technical capability to address challenging vehicle problems successfully. The second distinguishing feature, particularly from the positive perspective, is the **friendly and personable nature of the staff**. Being described as "some of the best kind of people that you would like to know" indicates a strong emphasis on customer relationships and a welcoming approach.

However, it is crucial to acknowledge the contradictory feature concerning their **pricing method**. The negative review strongly suggests that while the technical work might be good, the pricing practices are a point of contention for some customers, leading to feelings of being "taken advantage of." This indicates that while some customers may find their service and interpersonal interactions exceptional, others may encounter issues with the clarity or perceived fairness of the cost involved. Therefore, a key distinguishing feature of KBS is this inherent duality in customer perception, where high praise for skill and friendliness is balanced by significant concern over pricing transparency.

For KBS, as with many local auto repair shops, word-of-mouth and direct customer experiences serve as primary forms of promotion. The contact information, (423) 257-8443 and +1 423-257-8443, provides a direct line for inquiries and scheduling appointments. The physical address at 145 Kyker Rd, Telford, TN 37690, USA, establishes their local presence.

The two customer reviews, despite their brevity and opposing views, offer the most significant promotional insights into KBS:

• **Positive Aspect (Quality and People):** "They do some of the most amazing thing 's with cars and trucks and you will find that they are some of the best kind of people that you would like to know" – This statement powerfully conveys a high level of satisfaction with both the repair outcomes and the human element of the service. It acts as an organic endorsement that emphasizes skill and positive interpersonal relationships.
• **Negative Aspect (Pricing Concerns):** "I will never go back .... Uncomfortable with their pricing method. Felt taken advantage of" – This critical review highlights a significant potential drawback. For prospective customers, it serves as a warning to inquire thoroughly about pricing, obtain detailed estimates, and ensure complete understanding of the cost structure before proceeding with repairs. It indicates that while the technical service might be proficient, the financial aspect needs careful consideration from the customer's perspective.

The combination of these reviews suggests that while KBS has the potential to deliver high-quality work and foster positive customer interactions, the perceived value and fairness of their pricing can be a point of concern for some. Therefore, their "promotional" narrative is currently shaped by this dual feedback, urging new customers to be diligent in their financial discussions while holding out the promise of excellent mechanical work and friendly service.

In conclusion, KBS in Telford, TN, operating within the Auto Repair Stations category, is a local establishment offering repair services for cars and trucks. It is characterized by its capacity to perform effective and skilled work, as well as by the personable nature of its staff, which fosters strong customer relationships for many. However, the available information also points to a notable concern regarding their pricing methods, which has led to dissatisfaction for at least one customer. Prospective clients are advised to leverage the provided contact information to discuss their needs and clarify pricing expectations thoroughly to ensure a satisfactory experience.