Jack's Garage and Towing

Jack's Garage and Towing is an auto repair station and towing service located at 153 Kyker Rd, Telford, TN 37690, USA. For direct communication, they can be reached at (423) 948-9065 or via mobile at +1 423-948-9065. As an establishment categorized under "Auto Repair Stations," Jack's Garage and Towing provides comprehensive automotive repair services, complemented by towing capabilities, serving the Telford community and surrounding areas. This dual offering aims to address both roadside assistance needs and subsequent vehicle repairs.

The environment at Jack's Garage and Towing would typically encompass distinct areas for its dual functions. As an auto repair station, it would feature a workshop or garage area equipped with various tools, vehicle lifts, diagnostic equipment, and machinery necessary for a wide range of automotive repairs. This space is designed to facilitate the efficient and safe execution of mechanical and electrical work on vehicles. Given that they also offer towing services, there would likely be a designated area for parking tow trucks and potentially for storing vehicles that have been towed awaiting repair or owner retrieval. The customer-facing environment would include an office or reception area where clients can discuss their vehicle issues, arrange for towing services, schedule repairs, and handle payments. While specific details about the cleanliness, organization, or amenities of their waiting area are not provided, the functional environment is expected to be geared towards practical vehicle servicing and management of towing logistics, ensuring that the facility can effectively handle both routine repairs and emergency roadside assistance calls.

As an "Auto Repair Stations" platform that also provides towing, Jack's Garage and Towing offers a broad spectrum of services. Their auto repair services would typically cover general vehicle maintenance, diagnostics, and mechanical repairs. This commonly includes routine tasks like oil changes, fluid checks, and filter replacements, essential for preventative care. Diagnostic services are crucial for identifying issues indicated by warning lights or unusual vehicle behavior, often using specialized computer systems. Mechanical repairs would encompass work on engines (including complex issues like "headers" or "lower block" as mentioned in a review), transmissions, brakes, suspension systems, steering, and electrical components. Beyond repairs, their towing service is a significant offering, providing roadside assistance for breakdowns, accidents, or non-starting vehicles, transporting them either to their garage for repair or to another specified location. This combined offering makes them a convenient single point of contact for drivers experiencing vehicle trouble, from initial breakdown to complete repair. Their service model aims to cover a wide array of vehicle problems, making them a potentially versatile solution for drivers in the Telford area.

The features of Jack's Garage and Towing, as portrayed through customer reviews, present a stark contrast, highlighting both potential strengths and significant concerns. On one hand, a highly positive review describes Jack as "by far one of the best all around mechanics I have found in a long time." This customer praises his willingness to "both show me the issues and create a plan that worked for me to address them," indicating a strong commitment to transparency and collaborative problem-solving. Words like "Thorough and meticulous" are used, suggesting a high standard of workmanship. The reviewer also emphasizes honesty and value for money, stating he is "by far the most honest and worth every cent I paid." This highlights features of technical expertise, integrity, and a customer-centric approach that fosters trust and satisfaction. The ability to effectively communicate complex mechanical issues to customers is also a key feature suggested by this positive feedback.

However, an extremely negative review presents a dramatically different picture, revealing concerning features related to service delivery, communication, and business ethics. This customer, whose truck broke down while volunteering after Hurricane Helene, describes a prolonged repair period (over 4 months initially, then extending further), significant cost escalations (nearly $5,000 for headers, then another $1,500, followed by $5,000 for a "lower block," and finally an additional $2,300), and alleged dishonesty. The review explicitly states, "Do not trust this guy or his business he has tried to take advantage of me and is not trustworthy or honest. His constant lies and setbacks and up-charges have put me and my family in a terrible position." Concerns about holding the vehicle until further payment is made and the necessity of legal action indicate severe issues with customer relations and ethical business practices. The claim that the final cost was "twice as much as it would have costed me to go to a dealership" highlights a significant discrepancy in pricing. These conflicting features underscore the importance of exercising caution and conducting thorough due diligence when considering Jack's Garage and Towing for services, as customer experiences appear to be highly polarized.

Regarding promotional information, there are no specific details provided about any ongoing or past promotional offers from Jack's Garage and Towing. Auto repair stations often employ various strategies to attract and retain customers, but given the nature of the conflicting customer feedback, direct promotional offers are not detailed. For a business that offers both repair and towing, promotions might include discounts on towing services if subsequent repairs are performed at their garage, or bundled deals for preventative maintenance coupled with a specific repair. However, for local users in Telford considering Jack's Garage and Towing, it is critically important to approach any service with careful consideration, especially in light of the highly divergent customer experiences. It is strongly advisable to contact them directly at their provided phone numbers, obtain a detailed written estimate for any work before it begins, clarify payment terms, and understand the expected timeline. In situations involving extensive repairs or significant costs, seeking a second opinion or thoroughly verifying the scope of work and pricing might be prudent. Due to the severe allegations of dishonesty and legal action mentioned in one review, potential customers should proceed with extreme caution and ensure all agreements are clear and documented.