K & K Auto

Located at 157 Easton Rd, Horsham, PA 19044, USA, K & K Auto serves as an "Auto Repair Station" for local users seeking various vehicle maintenance and repair services. The establishment aims to provide solutions for common automotive issues. You can reach K & K Auto by phone at (215) 657-2140 or via mobile at +1 215-657-2140 for inquiries or to schedule an appointment.

As a local auto repair station, K & K Auto's physical environment is typical of such establishments, focusing on functionality to perform vehicle maintenance and repairs. While specific details about the waiting area or shop floor's aesthetics are not publicly available, the primary goal of such a setting is to efficiently process vehicles. The location on Easton Rd in Horsham suggests reasonable accessibility for residents in the area, likely with designated parking for customer vehicles. The setup would include multiple bays and lifts to accommodate various car services. Like many independent shops, K & K Auto's operating hours are generally structured to serve customers during weekdays, typically Monday through Friday, during standard business hours. It is advisable to call ahead to confirm their exact operating hours and availability, especially for more extensive repair work.

As an "Auto Repair Station," K & K Auto provides a range of services designed to keep vehicles running safely and efficiently. While a comprehensive list of all services is not provided in the given information, based on the customer reviews, it is clear they handle:

• Oil Changes: One customer specifically mentions dropping their car off for an "oil change," indicating this as a routine service offered by the shop. Oil changes are fundamental to vehicle maintenance, ensuring engine longevity and performance.

• General Vehicle Maintenance and Repair: The positive review states, "gets the work done quickly," implying that they handle a variety of repair tasks beyond simple oil changes. This would typically include services like brake inspections and repairs, tire rotations, fluid checks, filter replacements, and potentially more complex engine diagnostics and repairs.

• Vehicle Inspections: Given they are an auto repair station, they likely perform general inspections to "check everything out," which is a common practice to ensure a car is running safely, though this is implied rather than explicitly stated for K & K Auto.

The ability to get "the work done quickly" for some customers suggests an efficient process for routine services, which is a valuable aspect for busy vehicle owners.

The provided customer reviews present a mixed, yet informative, picture of K & K Auto. This offers a balanced perspective on what local users might expect:

• Positive Experiences Highlighting Honesty and Efficiency: One customer provides a strong endorsement, stating, "I always have such a great experience here! The team is super honest, explains everything clearly, and gets the work done quickly. It’s definitely my go-to shop—highly recommend!" This review highlights several key positive features:

  • Honesty: "The team is super honest" is a highly valued trait in the auto repair industry, suggesting transparency in pricing and recommended services.

  • Clear Communication: "Explains everything clearly" is crucial for customers to understand their vehicle's issues and the necessary repairs, fostering trust.

  • Efficiency: "Gets the work done quickly" indicates that the shop can handle services in a timely manner, minimizing inconvenience for customers.

  • Customer Loyalty: "It’s definitely my go-to shop—highly recommend!" suggests a strong level of satisfaction and repeat business, which is a testament to consistent positive experiences.

• Negative Experience Highlighting Communication and Delays: Conversely, another customer describes a "very strange and disappointing experience," primarily focusing on issues with communication and prolonged service times:

  • Lack of Communication: The main point of contention was the "0 communication when you’re keeping my car over the entire weekend is unacceptable." This included not receiving calls and having to initiate contact for updates. For an auto repair shop, proactive communication about service status and delays is critical for customer satisfaction.

  • Unacceptable Delays: The car being kept "over the entire weekend" on the lift for an oil change, and still not finished by Monday morning, indicates significant service delays and poor workflow management for that particular instance. This led to the customer missing work and incurring additional costs (Uber).

  • Perception of Unprofessionalism: The customer found the overall experience "Just odd and unprofessional," directly contrasting with the positive review's praise for professionalism.

This dichotomy in reviews suggests that while K & K Auto has the potential for excellent service, particularly in terms of honesty and the speed of work when things go smoothly, there might be inconsistencies in their communication protocols or workflow management, which can lead to significant customer frustration during busy periods or unexpected delays.

Specific "promotional information" such as discount offers, loyalty programs, or seasonal specials are not provided in the given data. For a local independent auto repair station like K & K Auto, promotions often revolve around competitive pricing for routine services or word-of-mouth referrals based on positive customer experiences. The positive review, which highly recommends the shop due to "super honest" and "quick" work, serves as a form of organic promotion. The absence of explicitly advertised deals doesn't mean they don't exist; it simply means they aren't part of the provided information.

For potential customers, the most direct way to inquire about pricing, current offers, or to schedule service would be to contact K & K Auto directly via their phone numbers. Given the mixed reviews, it might be beneficial for new customers to clearly communicate their expectations for communication and turnaround time when scheduling their service.

In conclusion, K & K Auto at 157 Easton Rd in Horsham, PA, is an auto repair station that presents a varied customer experience. While some clients consistently praise the team's honesty, clear explanations, and efficient service, highlighting it as their "go-to shop," another notable experience points to significant issues with communication and unacceptable delays during a routine service. This indicates that while K & K Auto has strong positive attributes and the capacity for excellent service, prospective customers may benefit from clear communication regarding timelines and updates for their vehicle repairs.