Joe Hudson's Collision Center

Welcome to Joe Hudson's Collision Center, an auto repair station located at 1020 Murfreesboro Rd, Lebanon, TN 37090, USA. As part of the Auto Repair Stations category, Joe Hudson's Collision Center focuses on providing specialized services related to vehicle collision repairs and auto body work. While specific details about the shop's environment are not provided online, customer reviews offer insights into the professionalism and thoroughness experienced by some, alongside concerns raised by others regarding communication and timeliness.

One customer review highlights several positive aspects of their experience at Joe Hudson's Collision Center, stating they were "Very courteous, thorough and professional." This positive feedback suggests that the staff at Joe Hudson's Collision Center may prioritize politeness, attention to detail, and a professional demeanor when interacting with customers. Furthermore, this reviewer appreciated the proactive communication, noting that they were "Kept us informed daily with the progress." This level of communication can be crucial in collision repair situations, providing customers with updates and reassurance during the repair process. Ultimately, this customer expressed high satisfaction, stating they were "Highly satisfied with their work on my car and would recommend them to everyone." This positive testimonial indicates that Joe Hudson's Collision Center is capable of delivering excellent quality in their collision repair services, leaving some customers very pleased with the outcome.

However, another customer shared a significantly contrasting experience, raising concerns about communication and the timeline of the repairs. This review details allegations of being "Lied to us multiple times as well as to the adjuster regarding getting started and when the work would be done." The discrepancy between the initial estimate of a two-week repair time and the eventual eight-week duration, without clear explanations such as waiting for parts, is a significant point of concern raised by this customer. The review also mentions inconsistencies in communication, with the customer being given conflicting timelines for when the vehicle would be ready. This breakdown in communication reportedly led to considerable inconvenience for the customer, especially as it was their only vehicle.

Adding to the negative experience, this customer reported a quality issue upon finally receiving their vehicle back, noting that a replaced rubber strip on the bottom of the door did not match the rest of the car in terms of finish. The replaced piece was described as matte, while the others were shiny. Despite noticing this discrepancy, the customer chose not to pursue it due to the extended repair time and the urgent need for transportation. This suggests a potential oversight in quality control or attention to detail in some instances. Based on this experience, the customer strongly advises against using Joe Hudson's Collision Center, stating, "Do NOT recommend at all!"

Considering these contrasting reviews, it is challenging to form a definitive picture of the typical customer experience at Joe Hudson's Collision Center. While one customer praised their courtesy, thoroughness, professionalism, and communication, another reported significant issues with communication, timelines, and even a minor quality problem with the completed work. This suggests a potential inconsistency in service delivery or customer experience at this location.

As a collision center, the primary services offered by Joe Hudson's Collision Center would typically include:

• Collision repair: Addressing damage to vehicles resulting from accidents.
• Auto body work: Repairing dents, scratches, and other damage to the vehicle's body panels.
• Frame straightening: Correcting structural damage to the vehicle's frame.
• Painting services: Matching and applying paint to repaired areas to restore the vehicle's finish.
• Bumper repair and replacement: Addressing damage to front and rear bumpers.
• Glass replacement: Replacing damaged windshields, windows, and mirrors.
• Dent removal: Repairing minor dents without the need for painting (Paintless Dent Repair may be offered).
• Towing assistance: Arranging for the transportation of damaged vehicles to their facility.
• Working with insurance companies: Assisting customers with the claims process.

Given the nature of collision repair, the environment of Joe Hudson's Collision Center would likely include a well-equipped body shop with specialized tools and equipment for dent removal, frame straightening, welding, and painting. They would also have a secure area for storing vehicles undergoing repair and potentially an office space for customer interaction and insurance processing.

At this time, there is no specific promotional information available for Joe Hudson's Collision Center based on the provided text. Customers interested in learning about any current specials, discounts, or service guarantees are advised to contact them directly via phone at (615) 453-4471 or mobile phone at +1 615-453-4471.

In conclusion, Joe Hudson's Collision Center in Lebanon, TN, is an auto repair station specializing in collision repair services. While one customer review praises their courteous, thorough, and professional service with excellent communication and high-quality work, another review raises serious concerns regarding misleading communication, significant delays in repair time, and a minor issue with the quality of a replaced part. Potential customers should consider these contrasting experiences when making their decision. If you are involved in a collision in the Lebanon, TN area, contacting Joe Hudson's Collision Center to discuss your specific needs and potentially seek clarification on their repair process and timelines may be beneficial. It is always advisable to gather comprehensive information and potentially seek multiple opinions when choosing a collision repair facility.