Jim & Sons Transmission Specialists

I had an excellent experience at Jim & Sons in North Canton. The staff was courteous, and the premises was clean and well cared for. My 2012 Camry with over 200k miles runs great, and now I'm confident that my transmission is in great shape too. In an industry where a service shop usually looks for ways to pad the bill, Jim's wasn't that way. They were honest, which is refreshing! Very affordable. Typically the price of transmission service seems scary to me, but not so at Jim & Sons. Thanks guys!

Dec 26, 2024 · Scott Bucksbarg

After a trans service at another shop I had problems. Was told I needed a new transmission. Wanted another opinion. I called to schedule an appointment and it was the best service from the very first phone call. Their techs discovered my trans fluid was low by 2 quarts and there was a bolt loose on the cv shaft. Topped off the fluids and tightened the bolt properly and I’m good as new. No new transmission was needed. I can not thank them enough for saving thousands of dollars on a new transmission or possibly a new car. Thank you!

Jan 15, 2025 · greg hill

Let’s start with the good 1. Got me in around the holidays 2. Let me drop my car off overnight night 3. When speaking on the phone very professional 4. Polite when picking my vehicle up 5. Explained what I needed and extra services I needed as well What I would recommend needs improved 1. Definitely communication… wasn’t updated unless I called even though I was told multiple times “we will call with and update” 2. I wasn’t told the first transmission they ordered was a dud and that they were getting a new one… until I called also don’t know how many miles are on the new one… the one I was told had 45k now I’m clueless on the one I currently have. (Should list this on invoice) 3. Wasn’t told it would take days longer than quoted…until I called 4. Noted a coolant hose leak on my invoice but wasn’t told about it… I would have gotten that fixed while my car was there (if you service them) 5. If you work on my car make it completely safe… if you change sway bars or control arms the vehicle should be aligned… my car now drags to the right and shakes uncontrollably when going over 60mph… was told they didn’t align it. I had snow tire put on and got an alignment a week before dropping it off to them…now I’ll have to pay yet again for one Finally notes I was recommended by a work colleague and I’m in the service industry so I know how important it is to communicate and update especially when things don’t go as planned the thing is I would have no issues but I had to keep calling to check in so that now outshines the work you did. I hope I have no issues within the warranty period because I don’t want to return. Not a bad shop it just didn’t sit well with me not aligning my car… I drove 45 mins to you for service and had to drive 45 mins back home with a shaking steering wheel and almost hit another car since it jerked to the right. After paying 4k I expected exceptional work. Hopefully this improves within your shop going forward thank you!

Jan 13, 2025 · Marilyn Hunter

Wonderful service. This shop was recommended to me and they did not disappoint. The Office Managers at both the Cuyahoga Falls and the North Canton locations were transparent, kind and helpful. We were able to get an appointment quickly with great service. They made recommendations for work they could not do. Informative, thorough and kind. Highly recommend.

Sep 16, 2024 · Charlene Zurfley

Honestly great service and work. They were quick communicative and got my transmission rebuilt 3 days quicker than what they quoted me. Can’t complain and will be coming back. Sidenote: most places that work on vehicles you usually get a less than savory individual if you know what I mean (Lyle missing teeth and a beer belly you could land a plane on) but here they are all professional looking, well spoken, clean uniforms and know how to communicate clearly. I don’t want to profile but that says a lot to me as a consumer

Oct 10, 2024 · White Boy Tacos

As a 68 year old female it was comforting to go to Jim & Son's Transmission in Canton, and here is the reason why. From the time I walked in to the time I walked out, I felt completely at ease. I was recommended to go to them (word of mouth from a Tire shop), and I am not disappointed. They were up front about everything. Explained everything. Showed me pricing of everything and did not pressure me for anything. I left my van Friday and picked it up Monday. It runs better than it ever has. I recommend them to everyone. Oh, the cost...was not as high as a lot of places around here. It's hard to find a trustworthy vehicle shop these days...I just found mine. Thank you!

Mar 24, 2025 · Sandy T

My name is cole i’m just logged into my girlfriends gmail and am to lazy to change it. Jim and sons SAVED me i called TEN PLACES for my CVT Trans and they were the ONLY ones that could. professionals super quick and this card personally written with their signatures???? what else can i say they are kind and great at their job. you need your tranny fixed go to Jim and Sons they are AWESOME (also unlimited miles 3 year warrenty is SWEEEET)

Feb 22, 2025 · Kayla A

I was a former customer, and I returned with my new-to-me SUV with all wheel drive that needs routine transmission maintenance. Easy scheduling, I dropped my vehicle off the night before. Work was done as promised, The price was fair. The shop is very clean. They explained everything they did, made recommendations, and I was back on the road.

Mar 27, 2025 · David Brown

Had my transmission replaced last fall. A month later it failed when my wife was out of town. Nissan would not stand behind their product but Jim & Sons did. I towed it back to them and they fixed it for free and even repaired an axle seal I damaged backing my car off the ramp. Honest and reliable.

Apr 08, 2025 · Mike Wallace