Jiffy Lube

I had a really positive experience at Jiffy Lube. Sunny and the team were incredibly efficient and knowledgeable. They answered all my questions with patience and made sure I understood everything about my coolant issue. Their professionalism and care made the whole process smooth, and I’ll definitely be returning. Highly recommended!

Feb 04, 2025 · Audrey Taylor

If I could give this place negative 10 stars, I would. I went to Jiffy Lube for a simple oil change, and it ended up costing me over $1,000 in damages—none of which they are taking responsibility for. As a younger woman, I was approached multiple times by their staff trying to upsell me on unnecessary services like a brake fluid and filter change—something I didn’t see them do with other customers, which felt predatory. I declined these services and went ahead with just the oil change. Shortly after returning home, I found a large puddle of oil under my car. I was charged by my landlord for the mess, but instead of making a fuss, I called Jiffy Lube and asked if I could bring the car back in. After waiting for a response that never came, I drove there myself. At first, the manager David (the service manager) seemed helpful. He told me the oil plug was worn and that they’d replace it at no charge, blaming the issue on his team’s reluctance to "upsell” which is clearly not true. I left the car overnight. The next day, I had to follow up myself to find out it was ready. When I arrived, David admitted the wrong plug had been installed and that I'd already been charged for a new one. He claimed any further issues would be due to a faulty panel, failing to acknowledge why that may be. However, the car continued leaking oil, so I took it elsewhere for a second opinion. That mechanic confirmed that the panel was damaged due to the improper installation of the oil plug—stripping the threads and causing a leak. This aligns with David’s earlier (and incorrect) statement that the plug was “worn,” despite being brand new. When I called to ask Jiffy Lube to fix the issue they caused, David flatly refused, saying they “won’t take responsibility.” Even going so far as to blame the technicians from our previous oil change—despite the fact that we’ve never had any issues with the car until it was serviced at their location, which makes absolutely no sense.. In short: I came in for a routine oil change and left with significant damage and a large bill to fix a problem they created. Their lack of accountability, inconsistent communication, and unprofessionalism were incredibly disappointing. I wouldn’t return even if they paid me—and I’ll be actively warning everyone I know in Westchester to stay far away from this place.

Mar 21, 2025 · Sophia Lokhorst

DO NOT GO HERE!!! Wish I could give negative they wasted 2 hours of my time & pretty sure we’re going to put in the wrong drain plug onto my car. David was not sincere or helpful in making anything right. Valvoline may be more expensive but I’d pay anything to avoid this disaster of an establishment. Glad I read reviews and left before they could do anything because looks like they’ve caused damage to other cars.

Apr 15, 2025 · Allison Surber

UPDATE: Guy who replied didn’t mean it, I emailed him days ago and no response. The response to the reviews are just for show ALMOST GOT SCAMMED! My car died on me and I had it jumped to take it here, the nearest place. I told the guy what happened & that chat GPT told me there was a possibility it was the alternator. Big mistake, I believe he might have used that fear to take advantage of me. The girl who helped me had to ask me to switch my parking space 3 times because one mechanic kept changing his mind about where he wanted me to park. She even apologized for him, which prompted me to ask her to make sure that he wasn’t the only one who looked at my car because he didn’t seem to be the brightest. Unfortunately, I got stuck with him and watched him do an alternator test and man, I was skeptical to say the least. He determined it was the alternator that was the problem within seconds, and it was really too quick but I didn’t know any better so I asked for the quote. They quoted me over $1000 for a brand new alternator to be delivered to the shop because if I drive with a bad alternator, the car could shut off on me in the middle of the road so I had to get it fixed now. That’s 700 for the part, 250 for the labor, and a little extra for the delivery. Thank God, I got a bad feeling about him and looked for another alternator at advanced auto parts, which only cost me about $45 instead of $700. Before I went back to take the car again to Jiffy Lube to put in the new alternator i purchased, I had a feeling that I should go get the same test done at another shop. That place confirmed that the alternator was working just fine and the mechanic told me that based on the age of my car, there’s no chance that the alternator would go bad this soon, regardless of any driving habits that might’ve affected it. Of course, the first guy never asked any questions about my car. Sure enough, the only problem was the battery and I got a new one for completely free thanks to my warranty and the car has been working fine for about a few weeks now. I just now thought back about how I dodged paying $1000 all because some mechanic at this Jiffy Lube either was really bad at his job or wanted to rob me. I know I have no choice but to write this bad review because if it saves someone else from the same waste of money, it’s worth it. Do not come here and if you do, make sure you get a second opinion on whatever is wrong with your car. I want to keep it fair, Gabe the manager and the girl who helped me check in were great and helpful. I’m sure for a regular oil change this place is fine

Mar 08, 2025 · Devin W

Give these guy raises! I hate some car shops where people talk to you like you’re dumb (yes I know my levels are low), but they were so good so close to closing (less than 30 mins). Super courteous and friendly staff. I go here a lot of times cause it’s the only place near my work where I can get a decent oil change before my huge drives to the Sierras. Quality + service warrant the higher price, just wish it went to employees.

Feb 21, 2025 · Alicia Henry