Concierge collision Repair, Inc.

Concierge Collision Repair, Inc., located at 8332 Osage Ave, Los Angeles, CA 90045, USA, operates as an "Auto Repair Station" with a specialized focus on collision repair. This establishment aims to restore vehicles to their pre-accident condition, offering services crucial for individuals who have experienced vehicle damage. The company's name suggests a high level of personalized service, and it endeavors to cater to the needs of local users in the bustling Los Angeles area.

The facility at 8332 Osage Ave in Los Angeles provides the operational space for Concierge Collision Repair, Inc. According to one customer review, the waiting room is described as "comfortable and open," featuring a "big screen TV to watch and pass the time," "free coffee," and "comfortable seating." This indicates an effort to create a welcoming and somewhat relaxing environment for customers, which can be particularly important during the stressful period following a car accident. The recommendation for "Parking in their lot" over street parking also suggests that dedicated customer parking is available, contributing to convenience. The location in Los Angeles makes it accessible for a wide range of customers within the metropolitan area.

As a prominent "Auto Repair Station" specializing in collision work, Concierge Collision Repair, Inc. primarily offers services centered around vehicle restoration after accidents. While a detailed list of every service is not provided, the nature of a collision repair facility implies a comprehensive range of offerings, which typically include:

• Collision Damage Assessment and Repair: This is the core service, involving a thorough evaluation of vehicle damage sustained in an accident. Repairs can range from minor dents and scratches to significant structural damage, requiring precise alignment and bodywork.
• Frame Straightening: For vehicles that have sustained significant impact, the underlying frame may be compromised. Advanced equipment is used to restore the frame to its factory specifications, which is crucial for vehicle safety and performance.
• Panel Replacement and Repair: Damaged body panels, such as fenders, doors, hoods, and bumpers, are either repaired or replaced to restore the vehicle's original appearance and structural integrity.
• Automotive Painting and Refinishing: After bodywork, vehicles undergo professional painting to match the original color and finish. This requires skilled technicians and specialized paint booths to achieve a seamless and high-quality result.
• Parts Replacement: Damaged components, both external (e.g., headlights, taillights, mirrors) and internal (e.g., radiator, suspension components affected by impact), are replaced with new or reconditioned parts.
• Insurance Claims Assistance: Collision repair shops often work directly with insurance companies, helping customers navigate the complexities of claims, estimates, and payment processes. This can significantly ease the burden on customers during a challenging time.
• Post-Repair Inspections: After repairs are completed, a thorough inspection is typically conducted to ensure that all work meets safety standards and customer expectations.

The name "Concierge Collision Repair, Inc." itself suggests a focus on premium, attentive service. Ideal features for such a facility would include:

• High-Quality Workmanship: The aim of any collision repair shop is to return a vehicle to its pre-accident condition, both functionally and aesthetically. This requires skilled technicians, state-of-the-art equipment, and meticulous attention to detail.
• Efficient Communication: Effective communication with customers about repair progress, timelines, and insurance matters is crucial for customer satisfaction.
• Insurance Liaison: A key feature for many customers is the repair shop's ability to seamlessly manage the insurance claim process, reducing stress and administrative burden.
• Comfortable Customer Amenities: As indicated by a review, a comfortable waiting area with amenities like a TV and coffee can greatly enhance the customer experience during what can often be a lengthy process.
• Timeliness of Repairs: While complex collision repairs naturally take time, efficient scheduling and execution are highly valued by customers who need their vehicles back promptly.
• Attention to Detail in Restoration: Ensuring that all parts are returned and properly installed, as well as addressing any lingering issues, is vital for complete customer satisfaction.

However, it is important to present a balanced view based on the provided customer feedback, which offers contrasting perspectives. One customer's experience was highly positive, praising the initial phone call, subsequent interactions, and the final result of their car being made "beautiful again." This review highlights a feeling of being "taken care of" and recommends the spot as "the spot in LA to get your ride beautiful again!!"

Conversely, another customer reported significant issues. These included "major mistakes on my invoice which caused the payment for my insurance to be delayed," leading to a 6-month delay in getting their car back. Furthermore, upon receiving the car, it was "missing the rear mats and truck cover," with replacements still not received after two months. The customer also recounted an uncomfortable incident where "a guy opening my trunk without my permission." This review conveys profound disappointment and emotional distress, stating, "I'm so disappointed that I'm crying."

Based on the positive review, Concierge Collision Repair, Inc. appears to promote itself through the quality of its restoration work and its customer service approach, aiming for customers to feel "taken care of" from the first interaction. The enthusiastic recommendation to "Make the best of a bad situation and have Concierge Collision Repair, Inc. fix your sled!!💥" underscores their intention to be a reliable solution in challenging circumstances.

However, potential customers should consider both perspectives. While the aim is to provide "concierge" level service and high-quality repairs, as suggested by their name and positive feedback, the negative review points to areas where the customer experience may fall short, specifically concerning administrative accuracy, timely delivery of repairs, and meticulous attention to detail regarding returned parts and customer property. For individuals in Los Angeles, CA, seeking collision repair services, Concierge Collision Repair, Inc. can be contacted via phone at (310) 215-3151 or +1 310-215-3151 to discuss their specific needs and assess if their services align with expectations.