Jeff Schmitt Cadillac Collision Center

I will never use this body shop again. I was rear ended by another driver, leading me to drop my car off at Jeff Schmitt Cadillac Collision Center. The damage was to the back of my vehicle. Upon dropping my vehicle off to have the repair work completed I show the worker damage to my tail light and inside trunk that was not noted into the original estimate. They end up keeping my car for over a month total to replace a bumper & tail light.. The body shop calls me to let me know my car is ready for pick up, so I ask to ensure that the tail light was fixed before agreeing to pick up my vehicle. He answered me that it was not fixed and that the damage was to the back right of my vehicle… I tell him no I was rear ended by a TRUCK in my Nissan Altima… my tail light was not broke before the collision occurred. I also have had my vehicle for 5 years and know the condition of my vehicle. So they agree to fix the tail light. They keep my car for an additional 5+ days. I hear nothing from them… I finally give a call to check If my vehicle is ready and they say oh yeah come pick it up whenever. No one notified me of my vehicle completion. I pick my car up around 430 pm. I notice the next morning when leaving for work that my back running tail light is out. I call them to make them aware and all they do is ask for me to bring my vehicle back while proceeding to tell me that my 8 year old vehicle is bound to have lights go out and that is to be expected. Such a joke. I decided not to take my car back to fix the light but rather to fix it myself. It took 15 minutes to replace. I’m sure it would have taken them much longer. Completely ridiculous service. Not good communication. Customer service skills among employees working at this location is weak. Cheryl is the only one who has any courtesy of others. I will never use this location again and I will definitely steer others else where. 0 out of 5 stars.

Apr 24, 2022 · Espensen Family

My car was hit last fall and with supply shortages being what they are, we decided to take it to the dealership for repair, hoping they would have access to parts. They did work to acquire the needed parts in a timely manner. But, the workmanship and customer service was the worst we’ve experienced. They had our car for over 40 days, and we never received one phone call from them. I had to keep calling to ask about progress and to find when I could get it back. When we were finally told it was finished, we arrived to pick it up, immediately looked it over and open and closed the door that had been replaced, only to find that it would not close properly. We were kept there over an hour while they took it back for “adjustments” then told we’d have to leave it. I was then told by the manager that he would “get his best guy on it”. When I didn’t hear from them in the quoted time, I gave them a couple more days, called again, and was told when to come get it. We repeated the above scenario, the door still didn’t close properly and now one edge was hitting the body and knocking the paint. There were blobs of touch up paint on the door where it was hitting. I asked the manager if he seriously wanted to send this out as an example of their workmanship. He agreed to take it back for further work. Nearly 2 weeks later, we did retrieve our car. The door was no longer chipping paint, but it still did not close properly and the back door was out of line with the body. At that point, I was worn down and had no more time or energy to continue the endeavor. I ‘m really not sure if anyone there was capable of doing any better. There are more problematic details of this whole event, but I think this is enough to warn others. I would hate to see someone else being put through this frustration. I quite frankly don’t know how they stay in business.

May 07, 2022 · Rae V.

Went in for my 2nd and final free oil change awarded to me @ purchase of my car, to find out it had expired. I was not aware of an expiration and was made to feel as though I was trying to get one over on them. I was never given a "coupon", it was written in our records and approved by sales manager. Finally after being there longer than expected...I was able to have my FINAL oil change.

Jun 24, 2022 · Charity

I am 100 percent satisfied with the crew at Cadillac Collision Center! They got my rear bumper taken care of quickly, and just as importantly, they helped me navigate dealing with the insurance company of the person who rear-ended me. I would highly recommend them for bodywork!

Mar 24, 2023 · Dawn Carter

I didn't like it at all the workmanship was bad my car is still like it was and to figure what else is wrong you have to pay it of pocket and things that was working before you brought the car there. Now you have to pay to see what's wrong. I think it's wrong if your car was one way when you bring it in it should be better when you come out didn't clean the car up, just sent me on my way dirty. I had to go back twice for something that should have been done the first time. My lights no longer work. They were working before they worked on my car.

Oct 28, 2020 · MARK WATSON