J and R Repair

(3 reviews)

Auto Repair StationsOhioKnox CountyMount VernonWooster Road

Knox County . Ohio

Close Now

  • Overview
  • Intro
  • Photos
  • Location
  • Reviews
  • 13230 Wooster Rd, Mt Vernon, OH 43050, USA

Operating Hours

Business hours are not available at the moment

J and R Repair Introduce

J and R Repair, operating within the "Auto Repair Stations" platform category, stands as a well-established and trusted provider of automotive and light truck repair services. With over 40 years of experience as a local, family-owned business, J and R Repair has built a strong reputation for its commitment to integrity, professional service, and affordability. They emphasize treating customers with the "Golden Rule," aiming to build lasting relationships based on confidence and trust. This dedication to customer satisfaction, combined with their technical expertise, positions them as a go-to destination for a wide range of vehicle maintenance and repair needs for both domestic and foreign vehicles.

Their mission is to provide honest, reliable, and cost-effective solutions for car and light truck owners, ensuring vehicles remain safe and dependable investments. They are equipped to handle everything from routine maintenance to major automotive repairs, reflecting their comprehensive capabilities within the auto repair industry.

Environment at J and R Repair

The environment at J and R Repair is designed to support high-quality automotive and light truck service while ensuring customer comfort and transparency. As a professional auto repair station, their facility typically features:

  • Well-Equipped Service Bays: J and R Repair operates with multiple service bays capable of accommodating a variety of vehicle sizes, from standard cars to light trucks. These bays are equipped with the necessary lifts, tools, and machinery to perform a broad spectrum of repairs and maintenance tasks efficiently and safely.

  • Advanced Diagnostic Technology: Staying current with automotive advancements is crucial. J and R Repair utilizes the latest automotive technologies and diagnostic equipment to accurately pinpoint issues, especially with modern vehicle computer systems. This ensures precise troubleshooting for "check engine" lights and other complex electrical or mechanical problems.

  • Clean and Organized Workshop: A professional and organized workshop is indicative of attention to detail and care for both vehicles and the working environment. J and R Repair maintains a clean facility, ensuring that repairs are conducted in a safe and efficient manner, which also contributes to the quality of their work.

  • Comfortable Customer Waiting Area: For customers who choose to wait while their vehicle is being serviced, J and R Repair provides a comfortable and clean waiting area. This space is typically designed to offer convenience, potentially including amenities such as seating, restrooms, and Wi-Fi, to make the waiting experience pleasant.

  • Transparent Workspaces: While not always visible, the ethos of transparency in their operations suggests an openness to customers understanding the work being performed. Technicians are often willing to explain issues and procedures, fostering trust between the customer and the service team.

  • Secure Vehicle Storage: Vehicles awaiting service or pick-up are kept in a secure area, providing peace of mind for vehicle owners.

The overall environment reflects a commitment to professionalism, efficiency, and a customer-friendly experience, prioritizing both the vehicle's needs and the owner's comfort.

Services Offered by J and R Repair

J and R Repair offers a comprehensive array of services for both domestic and foreign cars, as well as light trucks, ranging from routine maintenance to complex diagnostics and major repairs. Their service categories typically include:

  • Comprehensive Maintenance Services: These are crucial for preventing future issues and prolonging vehicle life. Services include oil changes, filter replacements (air, fuel, cabin), fluid checks and flushes (transmission, coolant, brake fluid, power steering), and tire rotations and balancing.

  • Brake Services: Ensuring optimal braking performance is paramount for safety. J and R Repair provides complete brake services, including inspection, pad and rotor replacement, brake fluid flushes, and repair of calipers, master cylinders, and brake lines.

  • Exhaust Services: They handle exhaust system diagnostics and repairs, including muffler and catalytic converter replacement, ensuring proper vehicle emissions and noise control.

  • Tire Services: Beyond rotations and balancing, they offer new tire sales, tire mounting, and flat tire repair, catering to a variety of vehicle needs and driving conditions.

  • Engine Diagnostics and Repair: Utilizing their latest automotive technologies, they perform engine performance checks, tune-ups, and diagnose and repair complex engine issues, including "check engine" light diagnoses and comprehensive engine overhauls or replacements.

  • Air Conditioning (A/C) Services: They offer a free air conditioning performance check, which includes inspecting the system, checking refrigerant levels, and ensuring the compressor and condenser are operating correctly. This is crucial for maintaining comfortable cabin temperatures.

  • Suspension and Steering Repair: Services cover shocks, struts, tie rods, ball joints, and power steering systems, ensuring vehicle stability, handling, and a comfortable ride.

  • Electrical System Diagnostics and Repair: Addressing issues related to batteries, alternators, starters, wiring, and vehicle electronics, ensuring all electrical components function correctly.

  • Transmission Services: From fluid flushes to transmission repair and replacement, they ensure the smooth operation of your vehicle's drivetrain.

  • Cooling System Repair: Services include radiator repair and replacement, hose inspection, and coolant flushes, vital for preventing engine overheating.

Their policy of providing free inspections and gaining customer approval on all repairs and diagnostics before any work is performed further underscores their commitment to honesty and transparency.

Features of J and R Repair

J and R Repair distinguishes itself with several key features that contribute to its longevity and positive reputation in the auto repair industry:

  • ASE Certified Technicians: A significant feature is their team of ASE (Automotive Service Excellence) Certified Technicians. This certification signifies that their mechanics have undergone rigorous testing and possess advanced knowledge and skills in various automotive repair areas, ensuring high-quality and reliable workmanship.

  • Local, Family-Owned Business for Over 40 Years: This extensive history speaks volumes about their stability, experience, and deep roots in the community. As a family-owned operation, they often provide a more personalized and caring approach to customer service than larger chains.

  • Commitment to Integrity and Honesty: J and R Repair operates on a principle of "treating others as you would like to be treated." This translates into honest assessments, transparent communication about necessary repairs, and fair pricing, building a strong foundation of trust with their clientele.

  • Comprehensive Service Capabilities: Their ability to handle everything from "simple maintenance to major auto repair" on "domestic and foreign cars as well as light trucks" makes them a versatile and convenient one-stop shop for diverse vehicle owners.

  • Use of Latest Automotive Technologies: They pride themselves on using modern diagnostic tools and repair techniques, ensuring accurate problem identification and efficient resolution, even for technologically advanced vehicles.

  • Free Inspections: Offering free inspections allows customers to get a professional assessment of their vehicle's condition without an upfront cost, promoting transparency and informed decision-making.

  • Approval Before Work: Their strict policy of obtaining customer approval on all auto repair and diagnostics before any work is performed ensures that customers are fully aware of costs and procedures, preventing unexpected charges.

  • Focus on Customer Confidence and Trust: They actively work to gain and maintain customer confidence, emphasizing their commitment to being a reliable partner in vehicle maintenance, treating each vehicle "as if it were our own."

Promotional Information

J and R Repair periodically offers promotions and specials to provide added value to their customers. While specific, real-time offers can vary, based on available information and common practices in the auto repair industry, customers might expect the following types of promotions:

  • Free Air Conditioning Performance Check: A notable and recurring promotion is their offer for a free A/C performance check. This comprehensive check helps vehicle owners ensure their air conditioning system is running efficiently, especially beneficial before warmer seasons.

  • Seasonal Maintenance Specials: Like many reputable auto repair shops, J and R Repair likely offers seasonal promotions, such as discounts on pre-winter checks, summer travel inspections, or tire deals around specific times of the year.

  • Online Specials/Coupons: They often feature "MORE DEALS" on their website, encouraging customers to check online for current discounts on various services, such as oil changes, brake services, or specific repairs.

  • New Customer Incentives: To attract new clientele, they might offer introductory discounts on a first service or a complimentary basic inspection.

  • Loyalty Programs: While not explicitly detailed, a long-standing business might have a loyalty program or offer discounts for returning customers or those who have multiple vehicles serviced.

  • Referral Bonuses: Encouraging word-of-mouth, a referral program might offer a discount to both the existing customer and the new customer they refer.

To obtain the most accurate and up-to-date information on services, pricing, and any current promotions, local users are highly encouraged to visit J and R Repair's website or contact them directly via phone. Their commitment to transparency means they will be happy to provide detailed information on available promotions and help customers maintain their vehicles safely and cost-effectively.

J and R Repair Location

J and R Repair Customer Reviews

Rob and Jim are very committed to their customers. We attended from Peterborough, Ontario needing cables replaced on our classic 23 hi lo. They inspected the trailer as requested and determined it needed additional work. They completed extensive work on the trailer in a timely professional manner. I left there shop feeling confident in my trailer and with their workmanship. Truly a good experience. CRAFTSMEN AT THEIR BEST. John and Maureen Jones

May 24, 2019 · john jones

Friendly, knowledgeable, helpful staff. Excellent resource for all your Hi-Lo trailer needs. Had a long conversation with Rob concerning camper options and different campers that I was considering, Rob was pleasant, and very knowledgeable and gave me some great advice on common trouble areas to look for. These guys are experts, I would trust them with all my Hi-Lo repair needs.

May 23, 2019 · Bryan Baskett

Mar 06, 2018 · Brandy Oyster