Inspections Plus LLC

Located at 102 Rocky Grove Ave, Franklin, PA 16323, USA, Inspections Plus LLC operates within the Auto Repair Stations category. They can be contacted by phone at (814) 437-7659 or via mobile at +1 814-437-7659. As their name suggests, their primary service focus is on vehicle inspections, which are often a state requirement for vehicle registration and safety. Beyond inspections, they also offer general auto repair services to address issues identified during inspections or other vehicle maintenance needs.

Inspections Plus LLC has a presence in the local community of Franklin, PA, and has garnered varied customer feedback. While some long-term customers express strong satisfaction, others have had experiences that warrant careful consideration for new patrons.

Specific details about the physical environment of Inspections Plus LLC, such as the waiting area or workshop layout, are not extensively described in the public information. However, the nature of their primary service – vehicle inspections – implies a facility equipped with the necessary tools and diagnostic equipment to perform thorough checks according to state regulations. This would include lifts, diagnostic scanners, and areas for examining brakes, exhaust systems, lighting, and other critical vehicle components. A professional auto repair station aims for a clean and functional environment to ensure efficient service delivery.

The feedback about the receptionist being "very sweet" suggests a welcoming front office, which is a positive aspect for customer interaction. However, one review mentioning a vehicle being "pretty filthy with mud after the visit" points to a potential area where the cleanliness of the working environment or the care taken with customer vehicles could be inconsistent. The location on Rocky Grove Avenue likely provides convenient access for residents in Franklin, PA.

Inspections Plus LLC primarily focuses on:

• Vehicle Inspections: This is their core service, ensuring vehicles meet state safety and emissions standards. A failed inspection typically means the vehicle requires repairs before it can be legally driven or registered.
• General Auto Repair: They provide services to address issues identified during inspections or other general maintenance needs. While not explicitly detailed, these services would likely include:
  • Brake Repair: As indicated by a customer's experience, they identify and recommend repairs for brake components (e.g., rear brake shoes).
  • Exhaust System Repair: Including mufflers and catalytic converters, as highlighted in one review, where they made claims about the exhaust system's compliance.
  • General Mechanical Repairs: Based on the overall category of "Auto Repair Stations," they would likely offer services such as fluid changes, tire rotations, battery checks, and other common maintenance tasks, along with repairs for various mechanical issues that might prevent a vehicle from passing inspection or functioning optimally.

It is important for customers to inquire specifically about the types of repairs they perform, especially if an inspection fails, to understand if they can handle all necessary fixes in-house or if external services might be required.

The features and perceived expertise of Inspections Plus LLC are characterized by mixed customer experiences:

• Inspection Proficiency: They are equipped and capable of conducting vehicle inspections, which is their namesake service.
• Long-Term Customer Loyalty: Some customers have been going to them for "years for both of vehicles," suggesting consistent satisfaction and trust over extended periods for routine inspections and repairs.
• Friendly Front Office: The positive mention of the "sweet" receptionist is a notable feature, indicating a pleasant initial point of contact for customers.
• Contested Diagnostic Accuracy and Repair Recommendations: One review raises significant concerns about their diagnostic accuracy, particularly regarding the muffler and catalytic converter. The customer's assertion that claims were "greatly exaggerated" and that they would have failed the vehicle despite new parts being available suggests a potential issue with their assessment methodology or communication of issues.
• Communication and Transparency (inconsistent): The negative review highlights a lack of upfront communication regarding service policy ("inquire about service and policy before hand so your not left surprised"). This lack of transparency can lead to customer dissatisfaction and wasted time/money.
• Care for Customer Vehicle (questionable in one instance): The complaint about the vehicle being "pretty filthy with mud after the visit" suggests that attention to detail in handling customer property might vary.

The divergence in reviews indicates that while the business can provide satisfactory service for some, there might be inconsistencies in their approach to diagnostics, communication, and overall customer care, especially for new or complex cases.

While no explicit promotional offers are mentioned, the customer reviews serve as the primary source of public perception for Inspections Plus LLC. These testimonials present a stark contrast:

• One customer offers a strong, concise endorsement: "I’ve been going to them for years for both of my vehicles and they’ve always been good to me for inspection and anything else I’ve needed done. Receptionist is also very sweet. Highly recommend" This review emphasizes long-term reliability, comprehensive service, and good customer interaction at the front desk.

• Conversely, a detailed negative review outlines significant dissatisfaction: "Better than most garages I’ve been to in the county but I won’t be taking another vehicle their after paying $40 for nothing. Wasted a day off work and got nothing accomplished. Not to mention the gas wasted at almost $5 a gallon. Wasted the $40 I needed to get my car inspected as well. Definitely inquire about service and policy before hand so your not left surprised when your returning for your vehicle. My vehicle was pretty filthy with mud after the visit, I assume left from their mechanic. They failed the car for rear brake shoes but I had a new set sitting in the car. They didn’t seem interested in putting them on, they still would have failed my vehicle claiming it didn’t have a muffler. The car has a 20” glass pack muffler, catalytic converter, and Pre catalytic converter. Which on they phone they claimed was “ a strait pipe”. These claims are greatly exaggerated but I will admit the catalytic converter seems to have started failing as it’s developed a slight rattle at idle over the past few weeks."

This negative review highlights several critical concerns for potential customers:

• Lack of Value for Service: Paying for an inspection with no resolution and feeling that time, money, and gas were wasted.
• Communication Issues: Misinformation or exaggeration regarding vehicle components (e.g., "straight pipe" claim) and a lack of upfront policy disclosure.
• Unwillingness to Install Customer-Provided Parts: A specific point of contention regarding the brake shoes.
• Vehicle Cleanliness: The car being returned "filthy with mud."

For local users in Franklin, PA, this contrasting feedback is crucial. While Inspections Plus LLC has a loyal base of long-term customers and a friendly front office, potential new clients should be cautious. It is highly advisable to communicate clearly about their service expectations, inquire about specific repair policies (especially regarding customer-provided parts), and understand their diagnostic and recommendation process upfront to avoid potential misunderstandings or unsatisfactory outcomes.