Franklin Service & Supply Inc

Welcome to Franklin Service & Supply Inc, your local auto repair station and automotive parts provider located at 119 Grant St, Franklin, PA 16323. As a part of the Auto Repair Stations category, Franklin Service & Supply aims to serve the community by offering a range of auto parts and potentially some level of automotive service or assistance. You can reach us at (814) 432-8016 or our mobile number +1 814-432-8016.

At Franklin Service & Supply Inc, we understand the importance of having access to the right auto parts and knowledgeable support to keep your vehicle running smoothly. While the primary focus appears to be on supplying parts, the positive customer reviews suggest a level of helpfulness and even going above and beyond to assist customers with their automotive needs, indicating a valuable resource for local car owners.

Our Environment:

As an auto parts store, Franklin Service & Supply Inc likely features a retail space where various automotive parts, accessories, and supplies are displayed and readily available for purchase. This would include items such as batteries, filters, brakes, fluids, lighting, and potentially tires. The environment would be organized to allow customers to browse for the parts they need, and there would be a counter area for transactions and seeking assistance from staff. The mention of staff working "there" and a customer calling them when "stuck in the driveway" suggests they may also have a service area or the ability to offer advice and potentially some basic assistance beyond just selling parts.

Our Services:

While the primary offering seems to be auto parts sales, the customer reviews hint at additional services or support that Franklin Service & Supply Inc might provide:

Auto Parts Sales: A wide range of automotive parts and supplies for various makes and models.

Tire Sales and Advice: As indicated by a customer purchasing tires, they likely sell tires and offer advice on tire needs, potentially saving customers money by recommending only necessary purchases.

Troubleshooting Assistance: The instance of a customer calling when their car was stuck suggests they may offer advice or guidance over the phone to help customers resolve minor issues.

Potentially Basic Installation: While not explicitly stated, the willingness of staff to work "3 hours over normal time" when a customer had tire damage might imply they offer tire installation services, at least in emergency situations.

Answering Questions and Providing Advice: Multiple reviews mention staff being helpful and answering questions, indicating a level of expertise and willingness to assist customers with their automotive inquiries.

To get a comprehensive list of all services offered, including any repair or installation services, it is best to contact Franklin Service & Supply Inc directly.

Our Features:

Based on the customer reviews, Franklin Service & Supply Inc appears to have several notable features:

Helpful and Knowledgeable Staff: Multiple reviews commend the staff for being "good guys," always helpful, and answering questions, suggesting a team that is willing to assist customers.

Honest Advice and Potential Cost Savings: One customer specifically mentioned being saved money by the staff's honest assessment of their tire needs, recommending only two new tires instead of four.

Willingness to Go Above and Beyond: The instance of staff working significantly overtime to help a customer with damaged tires showcases a strong commitment to customer service.

Local and Community-Oriented: As a local business, they likely prioritize building relationships with their customers and providing personalized service.

Promotional Information:

The provided information does not explicitly mention any current promotional offers at Franklin Service & Supply Inc. However, auto parts stores often have promotions such as:

Discounts on specific parts or brands.

Seasonal sales or specials (e.g., for winter car care or summer driving).

Package deals on common maintenance items like oil and filters.

Rebates offered by manufacturers that the store passes on to customers.

To learn about any current promotions or special offers at Franklin Service & Supply Inc, it is recommended to:

Call them directly at (814) 432-8016 and inquire.

Visit their location at 119 Grant St, Franklin, PA, to see if any promotions are advertised in-store.

If they have a website or social media presence (not indicated in the provided information), check there for any advertised deals.

Addressing Customer Feedback:

The customer reviews for Franklin Service & Supply Inc are generally positive, highlighting the helpfulness and dedication of the staff. One review mentions a single instance of an employee being "a little slow" due to potentially not having enough coffee, which seems to be an isolated observation and is balanced by the overall positive feedback about the team.

The second review provides a compelling account of exceptional customer service. The staff not only provided helpful advice and potentially saved the customer money on tires but also went to great lengths by working three hours past their normal time to assist a customer with damaged tires, ensuring they could get back on the road. This level of dedication is a significant positive indicator of their commitment to their customers.

The positive feedback suggests that Franklin Service & Supply Inc is more than just an auto parts store; they are a valuable resource with a team that is willing to go the extra mile for their customers, offering helpful advice and demonstrating a strong commitment to service.

Conclusion:

For local users in Franklin, PA, Franklin Service & Supply Inc appears to be a reliable auto parts provider with a strong emphasis on customer service. The positive reviews highlight a knowledgeable and helpful staff who are willing to answer questions, offer honest advice that can save customers money, and even go above and beyond to assist in urgent situations. While their primary function is likely the sale of auto parts and supplies, they seem to offer a level of support and assistance that elevates them within the Auto Repair Stations category as a valuable resource for local vehicle owners. To learn more about their specific services, the range of parts they stock, and any current promotions, local users are encouraged to contact Franklin Service & Supply Inc directly at (814) 432-8016 or visit their store at 119 Grant St in Franklin, PA. Their commitment to customer care and helpfulness makes them a potentially excellent choice for your automotive needs.