Imports Plus

Imports Plus, located at 10241 Broad River Rd, Irmo, SC 29063, USA, stands as a distinctive "Auto Repair Station" that, based on customer reviews, appears to specialize not only in vehicle service but also in the sales of unique imported vehicles. This dual focus makes it a multifaceted resource for local users in the Irmo, SC area. The business can be reached at (803) 781-6259 or +1 803-781-6259.

Situated on Broad River Road, Imports Plus benefits from a prominent and easily accessible location in Irmo, SC. As a facility that handles both vehicle sales and service, the environment would likely include a showroom or lot for displaying imported vehicles and a dedicated service bay area for repairs and maintenance. Customers can expect a clean and organized setting that facilitates both Browse for unique vehicles and discussing service needs. The mention of "going around the lot" in a customer review suggests an outdoor area for vehicle display. Ample parking would be available to accommodate vehicles for sale, as well as those brought in for service. The accessibility of the location makes it convenient for customers from Irmo and surrounding communities looking for specialized automotive solutions.

Imports Plus, as its name suggests, primarily deals with imported vehicles, setting it apart from many general auto repair stations. Based on customer feedback and the common practices of businesses with similar names, their offerings likely include:

• Imported Vehicle Sales: A core aspect of their business appears to be the sale of unique imported vehicles. A customer specifically mentioned the "little mitsubishi minicab trucks they had on the lot," indicating a specialization in less common, perhaps niche, imported models. This would cater to individuals looking for vehicles not typically found at mainstream dealerships, possibly including various Japanese domestic market (JDM) cars, mini trucks, vans, or European imports.

• Comprehensive Vehicle Servicing for Imports (and potentially domestic vehicles): While the specialization is imports, the classification as an "Auto Repair Station" implies they provide a full range of mechanical services. The review mentioning "servicing my Tundra" suggests their expertise extends to a variety of makes, including popular domestic or imported trucks. Services would likely include:

  • Routine maintenance (oil changes, fluid checks, filter replacements)
  • Engine diagnostics and repair
  • Brake services
  • Suspension and steering repairs
  • Electrical system diagnostics
  • Pre-purchase inspections for imported vehicles

• Parts Sourcing for Imported Vehicles: Given their specialization in imports, they would likely have expertise in sourcing and stocking hard-to-find or specialized parts for various imported makes and models. This is a crucial service for owners of unique imported vehicles, who often struggle to find appropriate parts from general auto parts stores.

• Customer Consultation and Education: The friendly and knowledgeable staff (e.g., Ken and his team) are noted for answering "every question we had," suggesting a commitment to educating customers about the vehicles they sell and service. This is particularly valuable when dealing with imported models that customers might be less familiar with.

Their operational hours are not explicitly stated, but typical business hours for auto sales and service shops are usually Monday through Saturday, often with reduced hours on Saturdays.

Imports Plus stands out due to several key features that contribute to an overwhelmingly positive customer experience:

• Exceptional Customer Service: This is the most prominent feature highlighted by customers. Phrases like "Amazing customer service," "super happy to walk and talk," and "went above and beyond" consistently describe the interactions. This personal and dedicated approach sets them apart.

• Knowledgeable and Informative Staff: The team, including Ken, is highly praised for their expertise and willingness to answer all questions, even discussing their "favorite vehicle on the lot." This level of engagement and transparency builds trust and makes customers feel comfortable and informed.

• Specialization in Imports: Their focus on imported vehicles, especially unique finds like the Mitsubishi Minicab trucks, caters to a specific market segment. This niche expertise attracts customers looking for something different or requiring specialized knowledge for their imported car.

• Going Above and Beyond: Customers specifically mention that Ken and his team "went above and beyond" in servicing their vehicle, indicating a commitment to exceeding expectations and providing comprehensive solutions rather than just basic repairs.

• Friendly and Approachable Atmosphere: The reviews convey a sense of genuine friendliness and approachability from the staff, even when customers arrive close to closing time. This welcoming environment contributes significantly to a positive overall experience.

• Building Long-Term Relationships: The strong positive experiences lead to customer loyalty, with one reviewer stating, "I will not use anyone but them going forward." This indicates that Imports Plus successfully creates lasting relationships with its clientele.

While explicit promotional campaigns are not provided, the primary promotional strategy for Imports Plus is clearly driven by its exceptional customer service and unique vehicle offerings. Their most effective promotional tools are:

• Powerful Word-of-Mouth Referrals: The glowing customer reviews are the most compelling form of promotion. Satisfied customers are highly likely to recommend Imports Plus to friends, family, and colleagues, especially within enthusiast communities for imported vehicles.

• Highlighting Unique Inventory: Showcasing their distinct selection of imported vehicles, such as the Japanese mini trucks, is a key draw. Advertising these specific models on their lot would attract a niche clientele actively seeking such vehicles.

• Emphasis on Customer Experience: Promoting their "top-notch customer service" and the willingness of staff to "go above and beyond" would appeal to customers who value a personal and supportive experience when purchasing or servicing a vehicle.

• Building Trust and Loyalty: By consistently delivering on promises and providing honest, transparent service, Imports Plus fosters a loyal customer base. This loyalty acts as a continuous, organic form of promotion, as customers become repeat clients and advocates for the business.

• Online Presence: To reach a wider audience, an effective online presence (website, social media) showcasing their inventory, services, and positive testimonials would be crucial. They could highlight new arrivals of imported vehicles and share success stories of vehicle servicing.

In summary, Imports Plus in Irmo, SC, distinguishes itself by offering a curated selection of imported vehicles alongside comprehensive and highly customer-focused automotive repair services. Their commitment to going "above and beyond" for customers, coupled with their specialized knowledge of imports, makes them a highly recommended and trusted destination for automotive needs in the region.