HTI Truck & Trailer Repair

HTI Truck & Trailer Repair, located at 110 Bentley Court, Findlay, OH 45840, USA, positions itself as an "Auto Repair Station" specializing in heavy-duty vehicles, including trucks and trailers. This establishment aims to provide essential services and goods for the commercial trucking industry in the Findlay area. Operating as a critical resource for truck drivers and fleet managers, HTI Truck & Trailer Repair offers both in-shop services and, based on available information, also appears to provide roadside assistance.

The environment at HTI Truck & Trailer Repair, like many heavy-duty repair facilities, is primarily functional, designed to accommodate large vehicles and specialized equipment. While specific details on customer waiting areas or amenities are not widely publicized, the focus is undoubtedly on the repair bays and the operational efficiency required to service commercial trucks and trailers. A clean and well-maintained shop environment can contribute to a positive customer experience and efficient workflow. The physical location, situated in Findlay, Ohio, suggests a strategic placement to serve the trucking routes in the region, providing a convenient stop for repairs and maintenance.

HTI Truck & Trailer Repair offers a range of services tailored to the needs of heavy-duty vehicles. As an "Auto Repair Station" for trucks and trailers, their core offerings likely include:

• General Truck Repair: This would encompass a wide array of mechanical and electrical repairs for various truck components, including engine diagnostics and repair, transmission work, suspension systems, and electrical issues.
• Trailer Repair: Specializing in trailers, this service would involve repairs to trailer frames, brakes, lighting systems, landing gear, suspension, and bodywork. An example of this is the replacement of hinges on a dry van trailer door, as noted in a customer review.
• Roadside Assistance: The provision of mobile repair services is indicated by customer interactions, suggesting they offer on-site diagnostics and minor repairs for vehicles that break down on the road. This is a crucial service for the trucking industry, minimizing downtime for commercial operations.
• Diagnostic Services: For complex issues, modern truck and trailer repair requires advanced diagnostic tools to accurately identify problems, particularly with engine, electrical, and braking systems.
• Parts Sales: As an auto parts store in this context, HTI would likely stock and provide parts necessary for their repair services. This could include a range of common truck and trailer components, or they may have rapid access to a wider inventory through suppliers. While not explicitly detailed, a repair station of this nature typically provides the parts as part of their service offering.

The business hours for HTI Truck & Trailer Repair are typically Monday through Friday from 8:00 AM to 5:00 PM. Importantly, they also offer 24-hour towing service, which implies the availability of emergency support beyond regular operating hours, a vital service for the commercial trucking sector.

When considering the features of HTI Truck & Trailer Repair, it's important to synthesize information from various sources, including customer feedback. One notable aspect, based on a positive review, is their ability to handle specific, immediate repair needs like replacing trailer door hinges efficiently. The customer (GD Transport) highlighted "Jeff’s attention" as fantastic from the get-go and commended the shop for getting the repair done "in a couple of hours" at a "reasonable price." This suggests an emphasis on customer service, quick turnaround times, and fair pricing for certain types of repairs.

However, another customer review provides a contrasting perspective, highlighting potential inconsistencies in service quality, particularly concerning their roadside assistance. This review describes an instance where a mechanic dispatched for an out-of-fuel truck allegedly misdiagnosed a critical issue, claiming diesel leaks where none existed and failing to identify a lack of coolant. The reviewer also mentioned an attempt to upsell towing services. This feedback indicates that while some services might be executed well, there could be areas where diagnostic accuracy and mechanic expertise vary, particularly in roadside emergency situations. It underscores the importance for customers to clearly communicate their issues and, if possible, seek secondary opinions for complex problems, as is common practice in the auto repair industry.

It is important to note that HTI Truck & Trailer Repair is part of a larger network. Hinton Transportation Investments, Inc. (HTI) is a holding company that includes various businesses in the heavy-duty truck and trailer parts and services industry. This broader affiliation might suggest access to a wider range of resources, parts, and potentially a standardized approach to service across different locations. HTI has acquired other parts distributors, indicating a significant presence in the heavy-duty aftermarket industry.

In terms of promotional information, HTI Truck & Trailer Repair's primary draw for local users in the commercial trucking sector would be its advertised services, particularly the availability of 24-hour towing and roadside assistance, which is a critical offering for businesses that rely on their vehicles around the clock. The direct phone lines, (567) 271-1303 and mobile +1 567-271-1303, serve as immediate contact points for those in need of urgent repairs or assistance. The positive testimonial regarding quick service and reasonable pricing for specific repairs would also serve as a strong, organic promotion. For an "Auto Repair Station" catering to heavy-duty vehicles, reliability, efficiency, and the ability to minimize downtime are paramount. The promise of timely and effective repairs at a competitive rate would be the most significant promotional appeal to its target audience of truck and trailer operators. However, potential customers might also consider the entirety of publicly available feedback when making a decision, balancing positive experiences with any reported challenges.