Heritage Collision

Heritage Collision is a trusted name in the automotive repair industry, offering high-quality services to residents of Ann Arbor, Michigan. With years of experience, this full-service auto repair shop has established itself as a reliable partner for all your vehicle needs. Whether you're dealing with collision damage, routine maintenance, or unexpected repairs, Heritage Collision combines professional expertise with exceptional customer service to ensure your car is restored to its best condition.

Located at 6550 Jackson Rd, Ann Arbor, MI 48103, Heritage Collision is conveniently situated for local residents. Their shop specializes in a wide range of services, including collision repair, body work, painting, and general auto maintenance. They also offer insurance coordination to help you navigate the claims process with ease. Their goal is to provide a seamless experience from start to finish, ensuring your vehicle is repaired correctly and efficiently.

One of the standout features of Heritage Collision is their commitment to open communication and transparency. Customers appreciate the timely status updates via SMS, which keep them informed about the progress of their repairs. Additionally, the staff at Heritage Collision takes the stress out of dealing with insurance companies by handling deductible issues and clarifications on your behalf. This level of support makes them a preferred choice for many drivers in the Ann Arbor area.

Heritage Collision prides itself on its skilled team of technicians who are trained to handle even the most complex repairs. The shop is equipped with state-of-the-art tools and technology, ensuring that each vehicle receives the attention it needs to return to top performance. Their dedication to quality extends beyond repairs; they also offer routine maintenance services to keep your car running smoothly for years to come.

When you visit Heritage Collision, you'll notice their clean and professional environment. The team is not only knowledgeable but also friendly and approachable, making the repair process less daunting. Whether you're dropping off your vehicle or waiting for it to be ready, you can expect a welcoming atmosphere that prioritizes your peace of mind.

To give you a better idea of what to expect, here are some insights from real customers:

• "I’ve just got my first repair done with Heritage Collision. The repair was perfect and the customer service is the best. I could get timely status update by SMS even after they found out the additional repair required. Also, they called my insurance company to clarify the deductible issue on behalf of me and I had zero stress for that. This repair shop was recommended by & partnering with my dealership and highly recommended to everyone! :)"
• "I don't even understand how this place can stay in business? Waited over 3 months for them to take my car in for repairs! And then another two months for them to do some sub-par repair work! One of my tail lights is still wiggling after bringing the car back to them to fix the problem. Don't waste your time with these clowns and just take your car to AutoMark Collision in Novi for collision work."

While the majority of customers praise Heritage Collision for their prompt response, attention to detail, and customer-centric approach, there have been a few instances where service delays and quality issues have caused dissatisfaction. Despite these rare negative experiences, many locals continue to trust Heritage Collision due to their long-standing reputation and commitment to excellence.

Heritage Collision is open Monday through Friday from 8:00 AM to 5:00 PM. While they are closed on weekends, their extended hours during the week make it convenient for working professionals and busy families to schedule repairs without compromising on their daily routines. If you're looking for a reliable auto repair shop in Ann Arbor, MI, Heritage Collision is definitely worth considering.