H&R Auto

Welcome to H&R Auto, an auto repair station located at 3298 River Rd N, Keizer, OR 97303, USA. Situated within the platform category of Auto Repair Stations, H&R Auto aims to provide vehicle owners in Keizer and the surrounding areas with a range of automotive repair services. The available customer reviews offer contrasting perspectives on the service provided, highlighting both potential strengths in mechanical repairs and significant concerns regarding timelines and certain service aspects.

Information regarding the specific environment of H&R Auto is not detailed in the provided reviews. However, based on its categorization as an auto repair station, it can be inferred that the facility is equipped with the necessary tools, equipment, and workspace to diagnose and repair various vehicle issues. The presence of a physical address suggests a dedicated location where customers can bring their vehicles for service. Without further information, a comprehensive description of the shop's ambiance or customer waiting areas cannot be provided. Customers' experiences seem to be more focused on the interaction with the mechanic and the outcome of the repairs rather than the physical environment itself.

As an Auto Repair Station, H&R Auto likely offers a variety of services to address the mechanical needs of vehicles. Based on the customer reviews, we can identify the following services:

• General Automotive Repair: The positive review mentions the mechanic being "very straight forward with what the problem is and gets the job done," indicating a capability to handle general mechanical issues that arise with vehicles.
• Radiator and Hose Replacement: One customer explicitly mentions getting a new radiator and hoses installed. This suggests that H&R Auto provides cooling system repairs and replacements.
• Vehicle Painting: A concerning review details a very lengthy and unsatisfactory experience with a car painting service, indicating that this service is offered, although the execution appears to be problematic in at least one instance.
• Diagnostic Services: The mechanic's ability to be "very straight forward with what the problem is" implies that H&R Auto offers diagnostic services to identify the underlying causes of vehicle malfunctions.

The limited customer feedback presents a mixed view of the features of H&R Auto:

• Straightforward Communication (Potentially): The positive review praises the mechanic for being "very straight forward" in explaining the problem. This suggests a potential strength in clear communication regarding the necessary repairs.
• Quality of Mechanical Repair (Potentially): The same positive review indicates that the quality of the repair is good, aligning with the sentiment of "you get what you pay for," implying a focus on doing the job correctly.
• Efficient Work (Potentially): The mechanic in the positive review "gets the job done when he says it will be done," suggesting reliability in adhering to timelines for mechanical repairs.
• Potentially Higher Pricing: The phrase "not the cheapest but definitely paying for quality of the repair" suggests that H&R Auto's pricing might be higher than some competitors, possibly reflecting a focus on using quality parts and providing thorough service.
• Significant Issues with Timeliness and Communication (Potentially): The negative review raises serious concerns about the timeline for certain services, specifically painting, which took an exceptionally long eight months. Additionally, the request for the customer to help with the painting due to a lack of motivation is highly unprofessional.
• Potential for Errors in Service: The incident where the cooling system was not purged correctly after a radiator and hose replacement, leading to a coolant leak, indicates a potential for oversights in service procedures.

Currently, there is no information available regarding any promotional offers or discounts at H&R Auto. Given the limited and contrasting customer feedback, it is difficult to infer any consistent pricing strategies or promotional activities. Local users are advised to contact H&R Auto directly at (503) 304-7115 or +1 503-304-7115 to inquire about their pricing for specific services and whether any promotions are currently being offered. Due to the mixed reviews, it would be prudent for potential customers to discuss their specific needs and expectations clearly before committing to any services.

In conclusion, H&R Auto in Keizer, OR, presents a complex picture based on the limited customer reviews. While one review praises the straightforward communication, quality of mechanical repair, and adherence to timelines for those types of services, the other review details a severely negative experience with a painting service characterized by extreme delays, unprofessional requests, and errors in other mechanical work. This discrepancy suggests that the quality and reliability of service at H&R Auto may vary significantly depending on the type of work being requested. For local users in Keizer considering H&R Auto, it is strongly recommended to seek further information, perhaps by requesting detailed quotes and timelines, and possibly seeking additional references or reviews to gain a more comprehensive understanding of their current service quality and customer satisfaction levels across different types of auto repair work. The contrasting experiences highlight the importance of clear communication and setting realistic expectations before engaging their services.