Guess Ford, Inc. Service

Guess Ford, Inc. Service, located at 457 Steubenville Rd SE, Carrollton, OH 44615, USA, operates as the dedicated service department for Guess Ford, Inc. This establishment falls under the "Auto Repair Stations" category, offering not only comprehensive maintenance and repair services for vehicles but also providing genuine Ford parts and accessories. As a dealership service center, it is uniquely positioned to cater to Ford vehicle owners, while also possessing the capability to service other makes and models. This introduction provides an objective overview based on available information, including customer reviews and dealership details.

As part of a full-service dealership, Guess Ford, Inc. Service typically offers a professional and well-maintained environment. Customer reviews consistently highlight a "nice waiting area" that is "very clean," suggesting a comfortable and pleasant space for customers while their vehicles are being serviced. Further information confirms that amenities commonly available to customers include complimentary Wi-Fi, coffee, snacks, and even a children-friendly waiting area, enhancing the overall customer experience. The service center is equipped with modern diagnostic tools and repair equipment, reflecting the standards expected of a factory-authorized dealership. They boast a team of ASE certified and Ford Factory trained technicians, ensuring that vehicles receive expert care. The presence of a parts center on-site, offering genuine Ford, Motorcraft®, and Omnicraft® parts, further reinforces the comprehensive nature of their facility. The dealership also offers convenience features such as early drop-off, online service appointment scheduling, and even service pickup and delivery, demonstrating a commitment to customer convenience.

Guess Ford, Inc. Service provides a wide array of automotive repair and maintenance services, designed to keep vehicles running optimally. Their offerings, characteristic of a factory-certified "Auto Repair Station," include:

• General Automotive Repair: Addressing various mechanical and electrical issues.
• Preventative Car Maintenance: Routine services crucial for vehicle longevity.
• Oil Changes: Standard, synthetic, and high-mileage options with filter replacement.
• Brake Services: Comprehensive inspection, repair, and replacement of brake components, including brake pads (with a Lifetime Brake Pad Guarantee on Motorcraft® pads).
• Tire Services: Sales of major tire brands (Goodyear, Cooper, Continental, Hankook, Bridgestone, Firestone, Pirelli, Yokohama, Nitto, Michelin, BFGoodrich, Toyo), mounting, balancing, rotation, and tire pressure monitoring sensor (TPMS) services. They also offer a "We'll beat it" price guarantee on 16 major tire brands.
• Wheel Alignment: Ensuring proper vehicle handling and tire wear.
• Battery Services: Testing and replacement of vehicle batteries.
• Engine Diagnostics and Tune-ups: Troubleshooting performance issues and optimizing engine efficiency.
• Fluid Services: Checks and replacements for transmission fluid, coolant, power steering fluid, etc.
• Air Conditioning and Heater Service: Maintenance and repair of climate control systems.
• Belts, Hoses, and Filters: Inspection and replacement of worn components.
• Suspension Repair: Addressing issues with shocks, struts, and other suspension components.
• Genuine Parts: Use of Ford, Motorcraft®, and Omnicraft® parts for repairs and replacements.
• Pickup and Delivery Service: For added convenience, available for service appointments.
• Rental Car Service Onsite: For customers needing a vehicle while theirs is being serviced.
• Complimentary Car Wash: Often included with service.

Their technicians are both ASE certified and Ford Factory trained, indicating a high level of expertise, particularly with Ford vehicles, but also capable of servicing all makes and models.

The defining features of Guess Ford, Inc. Service, based on the provided customer reviews and additional online information, revolve around their exceptional customer service and efficient operations.

Customers consistently describe the staff as "very polite and courteous," indicating a strong focus on professional and respectful interactions. The review "Very polite and on time nice waiting area very clean!" highlights their commitment to punctuality and providing a comfortable environment. Another review states, "Always polite and courteous do a fine ," reinforcing the positive demeanor of the staff and the quality of their work.

Further reviews from other platforms corroborate these positive aspects, mentioning:

• Promptness and Efficiency: Service appointments are often described as "spot on success," and tasks are completed "on time." They are noted for being "quick, and reliable."
• Clear Communication: Customers appreciate being kept "informed of waiting time" and that the cost was "as expected," suggesting transparency in pricing and service. They are also noted for "great communication" and working with customers when they need to drop off or pick up their car at non-standard times.
• Customer Priority: "The customer definitely is priority" is a sentiment expressed by satisfied patrons, who note that the dealership goes "the extra mile to figure out whether the parts would be covered by warranty or not."
• Comfortable Amenities: The "nice waiting room with coffee" and the welcoming atmosphere, including a "children friendly waiting area" and allowing pets, contribute significantly to a positive experience.
• Quality of Work: While the provided snippets don't detail specific repairs, the overall positive sentiment and repeat business ("I will use them again," "If they did not do a good job a good job i would go somewhere else") suggest a high standard of work.

These features collectively demonstrate Guess Ford, Inc. Service's dedication to providing a seamless, respectful, and reliable automotive service experience. The consistent positive feedback on staff demeanor and efficiency positions them as a highly customer-oriented "Auto Repair Station."

Guess Ford, Inc. Service actively provides various promotions and service specials to offer value to their customers. These are typically updated regularly and can be found on their official website. Common promotions often include:

• Tire Rebates and Discounts: Offering rebates on purchases of four qualifying tires from various major brands, or bonus FordPass® Rewards Points. They also have a Military and First Responder Tire Discount Program.
• Parts and Service Coupons: Discounts on specific services like oil changes, brake fluid renewal, battery replacement, and general service savings.
• FordPass® Rewards: Customers can earn and redeem points for parts and service, encouraging loyalty.
• Lifetime Brake Pad Guarantee: Available for Motorcraft® brake pads purchased and installed at a Ford Dealership.
• Competitive Pricing: They state they "will beat it on 16 major brands" for tires, indicating a commitment to competitive pricing.
• Online Service Scheduler: For convenience, customers can schedule appointments directly through their website.

Customers are encouraged to visit the "Service Specials" section of the Guess Ford website or contact the service department directly to inquire about current offers and to ensure they receive the best possible value for their vehicle maintenance and repair needs. The service department can be reached at (330) 627-7666 or +1 330-627-7666. Service hours are typically Monday to Friday from 8:00 AM to 5:00 PM, with Saturdays and Sundays closed, though it's always best to verify current hours.