Goodyear Auto Service

Good year replaced my tires, breaks, and rotors back in August. My car is a 2014. So of course it will need repairs. I got my tires rotated, new struts, axel and hubs fixed at NTB. Car drove great after no noises drove very smoothly. But they told me due to my struts going bad it seized my rotors and should still be under warranty with goodyear. Took my car back to goodyear to have them fix them since they wer supposed to be still under warranty for a year. Goodyear calls me back saying due to the reasoning my rotors aren't covered under the warranty. Okay that's fine I pay the $399 to fix it and have them replace my 02 sensor as well. NTB told me my breaks were still good and at 10 percent prior. Good year tells me I need to replace the pads again with the rotors , although this was done in August. I didn't argue I just had them do it. Well now my car is making noises it never made before after they replaced the rotors and front break pads. My car doesn't drive smoothly like it did before taking it into them. They told me it wouldn't cost anything to look at my car for the work they recently did. I get a call about and hour after I drop off my car. Saying it will cost me for a half hour diagnosis. They don't stand behind their work. I will never take my car back to them or recommend them to anyone. I don't feel like they are honest and they definitely do not stand behind their work.

May 10, 2025 · alina rassavong

Your car will be EVENTUALLY fixed. So my car has been here on two different occasions for two different types of repairs. The first repair job was back in November. The second repair was at the end of January. So my issue with the Goodyear service center on Arlington is not the quality of repairs. But when they say they will start working on your car. So on both repair visits I made an appointment for 8:00 a.m. when they open. Assuming they would start working on the car at 8:00 a.m. so it would be done at the end of the day as I was promised by the repair shop. On both repair visits they did not even look at my vehicle until a day and a half later. Don't give somebody a appointment and promise to do the work when you don't intend on doing it until the next afternoon. On both occasions this created work scheduling issues for me. And arranging a friend to pick me up to and from the repair shop. Both repair visits were minor work and shouldn't have taken more than 2 hours per repair job. The first job they had my car for 3 days. And 2 days for the second repair job. Both of which I was promised the repairs would be done at the end of the day from drop off. The repair work themselves on both jobs were done well. I've already called their customer support phone number that they respond with when you leave a review. It really doesn't get you anywhere other than a verbal apology. I need to find another place that delivers on what they promise.

Feb 26, 2025 · nokia brock

We spent all morning checking prices to fix my daughter tire. Jackie gave a price of 191 out the door matching a further location that we called the day before that was open later in the day. Showed up for appt , was then told we have to work it in. No real appt ever set . Then at pickup time jackie was gone, no record of 191 price. They even called her. She denied the conversation. We chose this place as they beat everywhere else. By pickup time, we paid the highest price. Never again, will never be back.

Apr 10, 2025 · Jamie Turner

We blew out two tires on our trailer, 15 minutes before this place was closing. Derek and Jeff were so accommodating. Not only did they give us 2 of the trailer tires they were purchasing for their own trailer, they gave us a great deal, they changed both tires on the spot and we were back on the road in 30 minutes! Amazing!!! We are so grateful!! This place is between our home and our campsite, but we will for sure do business with them again in the future. We will drive the extra miles for their excellent service ⭐️

Apr 27, 2022 · Susan Wells

I had been going to Conrad’s for years and had been treated so poorly and ripped off so many times, but I was afraid to go anywhere else. Once I finally made the change, I decided to try out Goodyear, hoping it’d be my new go-to auto shop! My first experience was amazing! The two guys at the counter made me feel so welcome and they were very informative when it came to the work for my car. I was so relieved to find an auto shop that was reliable and friendly! My 2nd experience was the complete opposite. I had scheduled an oil change and wheel alignment for Saturday, August 31st in the afternoon. The morning of my appointment, I received a call from a very friendly guy named Cory, he informed me that they were short staffed and asked if I could reschedule my appointment. Absolutely, no problem at all! I asked if they were open on Labor Day since my normal week days would not work. He said yes and rescheduled me for 3pm on Monday, September 2nd. Before hanging up, I asked if they could replace my brake light and he said yes and very enthusiastically told me that they’d get everything done for me and appreciated me for working with them to reschedule. On Monday, I walk into the shop and am immediately told by the guy at the counter that he only had time to do my oil change because “it was a holiday and they were trying to get out of here”. I was so caught off guard by this. As I was waiting for my oil to get changed I heard him answer the phone and say his name was Cory. After he got off the phone, I asked him if he was the one I talked to on Saturday, he said no and that he’s been on vacation and he just got back. I was glad to hear that because the Cory I originally talked to was super kind and helpful and this one was not. After, my oil was changed, I asked how long a wheel alignment and getting my brake light replaced would’ve taken and why he said over an hour. They still had two hours until they closed… he then proceeded to tell me that I need more additional work done on my car, why would you tell me that I need more work done when you refuse to do the work I had scheduled to come in for in the first place?!?! I was and am still and fuming about this situation, what a waste of my time!

Sep 09, 2024 · Olivia Tietz