Gerber Collision & Glass

Gerber Collision & Glass, located at 13393 Old U.S. 27, DeWitt, MI 48820, USA, operates as a prominent Auto Repair Station, focusing primarily on collision repair and auto glass services. As part of a larger national network, this DeWitt branch aims to provide comprehensive solutions for vehicles damaged in accidents, or those requiring glass replacement and repair. Their services are designed to restore vehicles to their pre-accident condition, offering a range of bodywork and glass solutions to the local community.

The environment at Gerber Collision & Glass in DeWitt is indicative of a professional auto body shop. While specific interior design details are not typically highlighted, one can expect a structured and functional space equipped to handle various stages of collision repair. This includes designated areas for vehicle assessment, bodywork, painting, and reassembly. The facility is likely designed to ensure a smooth workflow for technicians and a clean, organized reception area for customers. Being situated on Old U.S. 27 provides good accessibility for residents of DeWitt and surrounding areas, making it a convenient location for those in need of their specialized services. The professional appearance and operational efficiency of the facility aim to instill confidence in customers seeking to have their vehicles repaired.

As an Auto Repair Station, Gerber Collision & Glass specializes in services directly related to vehicle damage from collisions and glass issues. Their core offerings include:

• Collision Repair: This encompasses a wide range of bodywork services, such as dent removal, frame straightening, panel replacement, and structural repairs. They utilize computerized estimating systems to assess damage and aim to return vehicles to manufacturer standards.
• Auto Glass Services: A significant part of their business involves windshield replacement, chip and crack repair, and other auto glass services for side and rear windows. They emphasize the use of high-quality auto glass and installation materials.
• Paint Repair: Following bodywork, vehicles undergo professional paint matching and refinishing, often utilizing computerized paint systems and advanced paint booths to achieve a seamless finish.

The features and overall customer experience at Gerber Collision & Glass in DeWitt appear to be a mix of highly positive feedback and significant concerns, as reflected in the provided customer reviews. On one hand, many customers praise the facility for its friendly staff, knowledgeable service department, and great communication. Reviewers have highlighted the ability of Gerber to "get the job done right" and within a "reasonable price," with some noting efficient and fast service for significant repairs like deer accidents or rear-end collisions. This positive feedback suggests that when the work is executed well, the customer experience is highly satisfactory, built on trust and effective communication throughout the repair process.

However, another review presents a contrasting and concerning perspective, describing the work as "extremely shoddy." This particular customer experienced issues such as bare metal showing, incorrect paint color due to a used door replacement, weather stripping with broken clips, and door misalignment after repairs for a deer incident. This highlights potential inconsistencies in repair quality and attention to detail. It suggests that while Gerber aims for high standards, there might be instances where the execution falls short, leading to significant customer dissatisfaction. This discrepancy in customer experiences underscores the importance of thoroughly inspecting repairs upon vehicle pick-up. It's important to note that the broader Gerber Collision & Glass network offers a National Lifetime Guarantee on all their work for as long as you own the vehicle. This guarantee is a significant feature, intending to provide customers with peace of mind that any issues with the repair will be addressed, although the effectiveness of this guarantee would depend on the specific customer's experience in utilizing it.

In terms of promotional information, Gerber Collision & Glass, including its DeWitt location, leverages its national brand recognition and its core commitments. Their primary promotional message revolves around offering "quality auto collision and auto glass repair work" backed by an "industry-leading National Lifetime Guarantee." They often emphasize their certified technicians and the use of advanced equipment and processes. For potential customers, direct contact is encouraged via phone at (517) 668-6726 or +1 517-668-6726 to get free written repair estimates, inquire about services, or schedule appointments. While the provided reviews highlight both positive and negative experiences, the promise of a lifetime guarantee and the I-CAR Gold Class certification are key promotional aspects that aim to attract customers seeking reliable and comprehensive collision repair services. Customers are typically advised to verify the scope of repairs and ensure satisfaction with the completed work, particularly given the varying experiences reported.