Gerber Collision & Glass

(130 reviews)

Auto Repair Stations Oregon Marion County Salem Grant Broadway Street Northeast

Marion County . Oregon

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Reviews

+1 503-363-9271
www.gerbercollision.com
1365 Broadway St NE, Salem, OR 97301, USA

Operating Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Gerber Collision & Glass Introduce

For vehicle owners in Salem, Oregon, and the surrounding areas in need of expert auto body and glass repair services, **Gerber Collision & Glass** stands as a prominent and highly-regarded auto repair station. Located at 1365 Broadway St NE, Salem, OR 97301, USA, this facility is a part of a larger national network known for its comprehensive approach to restoring vehicles after accidents. While the broader platform category is "Auto Repair Stations," Gerber Collision & Glass specializes specifically in collision repair and glass services, offering a complete solution to bring damaged vehicles back to their pre-accident condition. Their commitment to professionalism, efficiency, and customer satisfaction is consistently praised by their clientele, making them a trusted choice in the Salem community.

The environment at Gerber Collision & Glass is designed to be professional, organized, and customer-friendly. Upon entering, customers can expect a clean and well-maintained reception area, indicating a high standard of operation. The facility is typically set up to streamline the repair process, from initial damage assessment to final vehicle delivery. The workshops are equipped with modern technology and tools essential for contemporary collision repair, including advanced frame straightening machines, precision paint-matching systems, and specialized equipment for glass installation and repair. The overall atmosphere aims to instill confidence in their capabilities, reassuring customers that their vehicle is in expert hands. Communication is a key aspect of their environment, with staff members dedicated to keeping clients informed at every stage of the repair journey. The presence of individuals like Johnathan, as noted in reviews, who exudes compassion and takes personal care, further enhances the positive experience for customers.

As a leading auto repair station specializing in collision and glass work, Gerber Collision & Glass offers a wide array of services crucial for vehicle restoration after an incident. Their primary services include comprehensive **collision repair**, which covers everything from minor dents and scratches to major structural damage. This involves meticulous frame straightening, panel replacement, and repair of body components to ensure the vehicle's safety and structural integrity are fully restored. A core offering is their advanced **paint repair and matching**, utilizing sophisticated color-matching technology to seamlessly blend new paintwork with the vehicle's original finish, making accident damage virtually undetectable. Beyond body work, they are specialists in **auto glass services**, including windshield repair and replacement, side window replacement, and rear window replacement. This is crucial for maintaining vehicle safety, structural rigidity, and weather sealing. They also handle other related services such as bumper repair, headlight restoration, and sometimes even wheel alignment post-collision to ensure the vehicle drives correctly. The aim is to provide a complete, one-stop solution for all body and glass damage needs, restoring both the aesthetics and functionality of the vehicle.

Several key features distinguish Gerber Collision & Glass and contribute to its strong reputation. A prominent feature is their **professionalism and efficiency**. Customers consistently highlight the team's ability to manage the repair process smoothly and complete work in a timely manner. The emphasis on keeping customers "informed throughout the entire repair process" reflects their commitment to transparent communication, alleviating anxiety often associated with vehicle repairs. Another significant feature is the **high quality of their repair work**, with customers expressing satisfaction that their "vehicle looks like new again." This indicates meticulous attention to detail and a dedication to restoring vehicles to their pre-accident condition. The personal touch and dedication of staff members like **Johnathan** are also frequently praised; his "great compassion" and treating "your car like his own" demonstrate a level of care that goes beyond standard service. This personal investment in customer satisfaction builds immense trust and loyalty. Furthermore, as part of a national network, Gerber Collision & Glass likely benefits from standardized training, access to advanced repair techniques, and relationships with insurance companies, which can further streamline the repair process for their clients. Their expertise in both collision and glass repair makes them a convenient and reliable choice for a wide range of post-accident needs.

Regarding promotional information, while specific daily deals are best confirmed directly, Gerber Collision & Glass, as a major player in the collision repair industry, often employs various strategies to engage with customers. They typically offer **free estimates** for repair work, allowing vehicle owners to understand the scope and cost of the necessary repairs without any obligation. A significant advantage for customers is their common practice of **working directly with insurance companies**, simplifying the claims process and reducing administrative burden for the vehicle owner. This can include handling paperwork, communicating with adjusters, and ensuring a smooth transition from accident to repair completion. Many collision repair shops, including those within the Gerber network, offer **lifetime warranties** on their repairs, providing long-term peace of mind regarding the quality and durability of the work performed. They might also participate in community events or offer seasonal promotions related to vehicle safety or maintenance. The strongest "promotion" for Gerber Collision & Glass, however, comes from the consistent positive feedback from satisfied customers who attest to their outstanding service and the flawless restoration of their vehicles. For the most accurate and current promotional information, or to schedule an estimate for your vehicle, individuals are encouraged to contact Gerber Collision & Glass directly at (503) 363-9271 or +1 503-363-9271. Their accessible location at 1365 Broadway St NE, Salem, OR 97301, USA, positions them as a convenient and reliable solution for all auto body and glass repair needs in the Salem area.

Gerber Collision & Glass Location

Gerber Collision & Glass Customer Reviews

I had an excellent experience with Gerber Collision & Glass. The team was professional, efficient, and kept me informed throughout the entire repair process. My vehicle looks like new again. Thank you for your outstanding service!

Apr 28, 2025 · OR Advanced Roofing, LLC

Johnathan is great to work with and he knows his cars! He shows great compassion and will treat your car like his own and give the best most upfront care. He is my go to guy! You will be pleased to have him work on one of your treasured possessions.He wears his heart on his sleeve, and it shows. Give him a shot, you will not be disappointed. Salem, Oregon.

May 16, 2025 · Eva

Jonathan was so very helpful throughout the entire process.He is truly a pleasure to work with. The communication regarding my repair was constant and courteous. This is the second time I have had needed repair work, and he just consistently comes through with quality and timely work. I will be recommending Jonathan and this shop to all my family and friends.

May 13, 2025 · Angela N

Gerber Collision made my worst fears come true! I brought my vehicle to Gerber after a hit-and-run and from the start I was clear with them that I was very concerned about a groaning/creaking sound coming from the back of my car when going over bumps or taking wide turns. Throughout the repair process I was constantly called with updates, and every time I asked them if they had been able to fix the creaking. They told me no, and that they could not recreate the problem. This was crazy to me considering I can barely drive my car 3 blocks without hearing the issue. I have my doubts they even drove my car or seriously attempted to identify the problem. On the day my car was "done being repaired", I once again told them I was very concerned about taking my vehicle off of their hands without the creaking problem being fixed. I didn't want any problems with insurance covering it after the shop had already considered the repairs complete. Their response - "I drove the car and couldn't hear the problem, but you have nothing to worry about because our lifetime warranty is even better than the factory one that came with your car." I took my car home and immediately heard the problem again. The next day I call and tell them they need to ride with me so I can recreate the issue with them in the vehicle. They do, and we recreate the issue many times in less than 10 minutes. Following us actually hearing the issue, I think my vehicle is finally going to be 100% fixed! I was wrong. They take the wheels off my car and tell me that since they can't see any damage and can only hear it, insurance won't cover the repair and they will not be able to fix it. They then tell me to bring my car to the local dealership, not tell them my car has been in an accident, and try to get it fixed under my factory warranty. This is just after they had told me their own lifetime warranty was better than my own factory warranty and I have nothing to worry about with their repairs. You can't make this stuff up... I took my car to the dealership but did inform them it had been in an accident. They found that my rear axle is bent, and there is a bushing out of place. I've attached photos of the clearly visible damage that Gerber told me did not exist. They claim their General Manager tried to work with me to make things right. This isn't true. Their general manager is the one that told me there is no visible damage to my vehicle and I would need to have it diagnosed elsewhere. You can see that was clearly not true from the photos and videos I've attached. Being in an accident is stressful enough without these shenanigans. Save yourself the extra headache, and probably money, and bring your car somewhere else for repairs.

Apr 26, 2024 · David Miller

Utilize their glass repair service because they were the preferred provider for my insurance, paid a $500 deductible and they came out and replaced my windshield and driver's window, the service itself is quick. However, scheduling the appointment I was given the wrong date so I called out of work so that they could do it and then nobody showed up, when I called they said that the appointment was for the next day, so I had to miss yet. Another day of work, cost me a lot more and time off than anticipated due to poor communication

Mar 20, 2025 · Brett Downes