Gerber Collision & Glass

(114 reviews)

Auto Repair Stations Michigan Kent County Comstock Park Alpine Avenue Northwest

Kent County . Michigan

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+1 616-785-4770
www.gerbercollision.com
5707 Alpine Ave NW, Comstock Park, MI 49321, USA

Operating Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Gerber Collision & Glass Introduce

Gerber Collision & Glass, situated at 5707 Alpine Ave NW, Comstock Park, MI 49321, USA, is a dedicated Auto Repair Station focusing primarily on collision repair and auto glass services. As part of a larger network of repair facilities across North America, this Comstock Park location adheres to the company's long-standing tradition of providing specialized auto body and glass solutions. For inquiries or service appointments, they can be reached at (616) 785-4770 or +1 616-785-4770. Their typical operating hours are Monday through Friday, from 8:00 AM to 5:00 PM.

Environment and Facilities

As a professional auto repair station, Gerber Collision & Glass is designed to handle vehicles that have sustained damage, ranging from minor cosmetic issues to significant collision impacts. The facility on Alpine Ave NW is strategically located for accessibility within the Comstock Park community. While specific visual details of the waiting area or customer amenities are not explicitly available, one can expect a clean and organized environment typical of a modern auto body shop. The focus of the shop's layout and equipment is on facilitating efficient and high-quality repair processes for various vehicle types and damage levels. The shop is equipped with specialized tools and technology necessary for collision and glass repair, including computerized estimating systems, frame straightening machines, computerized paint systems for color matching, and diagnostic scanning technology.

Comprehensive Services Offered

Gerber Collision & Glass specializes in restoring vehicles to their pre-accident condition, offering a comprehensive suite of services within the Auto Repair Stations category. Their primary offerings include:

Collision Repair: This is the core service, addressing damage sustained from accidents. It encompasses a wide range of repairs to the vehicle's body, frame, and structural components.
Auto Body Repair: Beyond collision-specific damage, this service covers general body work, including dent removal, scratch repair, and panel replacement.
Dent / Scratch Repair / Removal: Both traditional and paintless dent repair (PDR) methods are employed to address minor dents and scratches without compromising the original paint finish where possible.
Frame Straightening: Utilizing advanced frame machines, the shop can restore a vehicle's frame to manufacturer specifications, crucial for vehicle safety and performance after a significant impact.
Auto Paint Repair: With computerized paint systems, Gerber aims to achieve superior color-matching capabilities, ensuring seamless repairs that blend with the vehicle's existing paintwork. This includes full repaints or localized touch-ups.
Bumper Repair: Addressing damage to bumpers, which are frequently affected in minor collisions, is a common service.
Windshield Replacement and Repair: As indicated by "Glass" in their name, they provide extensive auto glass services, including repairs for chips and cracks, and full replacement of windshields and other vehicle glass. They install high-quality auto glass and sealants.
Truck Accessory Installation: The Comstock Park location is also noted as an installer for Stowe Cargo Systems, offering tonneau covers and truck bed toolboxes, indicating a broader scope beyond just repair for truck owners.

Gerber Collision & Glass emphasizes using I-CAR- and ASE-certified technicians, ensuring that repairs are performed by trained professionals who adhere to industry standards.

Key Features and Customer Experiences

A significant feature of Gerber Collision & Glass, as a larger corporate entity, is its National Lifetime Guarantee on all repair work. This guarantee covers defects in materials and workmanship for as long as the customer owns the vehicle, providing a significant assurance of quality and peace of mind. This commitment to standing behind their work is a major selling point.

The use of computerized estimating systems aims to provide accurate assessments of damage, while computerized paint systems and diagnostic repair scanning technology are designed to ensure high-quality, precise repairs that restore vehicles to pre-accident condition.

Customer experiences with Gerber Collision & Glass can vary, as is common with large service providers. One customer lauded their service for a passenger mirror cover replacement, expressing amazement at the quality of work and the significant cost savings compared to a dealership estimate. This highlights their potential to provide cost-effective solutions for specific repairs and deliver satisfactory results. The customer's advice to "always get a second opinion" underscores the value Gerber can offer in terms of competitive pricing and quality.

However, another customer shared a negative experience regarding a bumper repaint under warranty. This individual reported finding new scratches on a back window, dull tire rims, a bad smell and residue inside the car from painting, and a spill on the driver's door, all of which the shop denied responsibility for. The customer also noted issues with internal cleaning for warranty work versus insurance claims and complications regarding rental car payment. This feedback points to potential inconsistencies in quality control, post-repair vehicle care, and customer service, particularly concerning warranty work and communication about additional damage or services.

Promotional Information

Gerber Collision & Glass promotes its services through its long-standing reputation (founded in 1937), its extensive network of locations, and its robust National Lifetime Guarantee. This guarantee is a significant differentiator, reassuring customers that their investment in repairs is protected. They also highlight their use of certified technicians and advanced repair technology to ensure high-quality outcomes.

While explicit, time-limited promotional offers are not consistently advertised online for this specific location, the overall value proposition of Gerber Collision & Glass includes competitive pricing for certain repairs, as evidenced by the customer who saved money on a mirror replacement. Their focus on restoring vehicles to "pre-accident condition" and providing a "flawless finish" through their paint process serves as a continuous promise to customers. Furthermore, their seamless process for obtaining estimates and coordinating with insurance companies is designed to make the repair experience as convenient as possible for vehicle owners. The availability of online estimate requests and appointment scheduling also adds to their customer-focused approach.

Gerber Collision & Glass Photos

Gerber Collision & Glass Location

Gerber Collision & Glass Customer Reviews

I took my car to this location to get my front bumper repainted due to the clear coat peeling off under warranty.It was obviously a job not done correctly the first time . A week later after they finish repainting the bumper I noticed some scratches on my back window .I inform them about it after they finish washing the outside of my car and they said that they didn't do it even though they said that they will attempt to buff it out but it didn't work . How the scratches got on my window God really knows.They didn't clean my tire rims because they looked very dull and not shiny. They also didn't clean the inside of my car out regarding the bad smell and residue from the car being in the shop from them painting.I notice my driver's door has something spilled on it.How that happened God really knows as well.There excuse was that they don't clean out the inside of a car regarding warranty work.But they claim that they do it regarding insurance related claims.It really should not and don't matter and they should have cleaned the inside of my car out.They were not going to pay for my rental car that they coordinated with Enterprise for me for the inconvenience of my car being in their shop until the other Gerber collision shop on Plainfield got involved even though they said that they gave me a company discount.Whosoever it pertains to God really see what you do to people.What you sow so shall you reap.

Apr 10, 2025 · Karl Stovall

I drove to Walmart store just last week on Alpine NW and when I got home. I found out that someone had removed or damaged the passenger mirror cover. It was shocking to me how anyone could have done this to my vehicle without a conscience. However, I drove to the dealership and requested for an estimate of damage and told it would cost over five hundred dollars including other charges of at least three hundred dollars. I decided to look for other places around and found that there was a way to save some money. So, I drove to Gerber Collision and Glass, got my vehicle repaired for two hundred dollars because they replaced the cover. I was amazed with the quality of job they did on my vehicle. Guys, it’s always nice to get a second opinion on things like this. Other than assuming the dealership is your only option.

Jan 26, 2025 · Irene Okenwa

Complete circus show.. Insurance claim filed end of May and beginning of June my car was dropped off on the scheduled repair date. Was asked to pick the car back up the next day, as the parts (window replacement) had still not come in after 3 weeks, when the initial appointment was scheduled. 2+ months later, the car was dropped off last week (September) on its new repair date, as it was “ready for repair.” Somehow a week later “the parts still haven’t arrived.” I was informed that more parts needed to be ordered after the window glass was removed. However, when asked if I could take the car elsewhere for repair due to the incompetency of management, I was told yes, that was an option as the windshield hasn’t been removed yet. If you want to get the run around and worst customer service, I’d go here. Management… there is none. *Check out the professional paint touch ups as well. Stay away from this business location.

Sep 30, 2022 · Tylor Mumby

Awesome experience after a not at fault crash. Estimated quickly and totaled same day through Progressive. They were helpful with cleaning out my car.

Dec 20, 2024 · Jason Guminski

Awesome experience after a not at fault crash. Estimated quickly and totaled same day through Progressive. They were helpful with cleaning out my car.

Dec 20, 2024 · Jason Guminski

We had the pleasure of striking a garbage can that blew into the road on a windy day. Gerber was professional, friendly, well organized and came recommend for garenteed repairs. The timeline on parts and repairs were spot on. Parts were painted off the Buick to keep paint booth smell out of the vehicle. The Enclave was detailed inside and out upon return, my wife and I are completely satisfied with this experience. Will definitely come back, but hopefully won't have to! Highly recommend repair facility that strives to make all the details matter.

Mar 04, 2023 · Travis Welling