Gerber Collision & Glass

For residents of Roswell, GA, and surrounding areas seeking reliable and high-quality auto repair services, Gerber Collision & Glass at 11200 Alpharetta Hwy, Roswell, GA 30076, USA, stands out as a prominent choice within the "Auto Repair Stations" category. With a strong commitment to customer satisfaction and vehicle restoration, this facility offers a comprehensive range of services designed to address various automotive damage needs.

You can reach Gerber Collision & Glass at (770) 475-4600 or via mobile at +1 770-475-4600. Their operating hours are typically Monday through Friday, 8:00 AM to 5:00 PM, providing convenient access for most individuals needing repair work.

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The overall environment at Gerber Collision & Glass aims to provide a professional yet welcoming experience for customers. While specific details about the waiting area amenities or aesthetic are not widely publicized, customer reviews frequently highlight the professionalism, kindness, and honesty of the staff. This suggests an atmosphere where customers feel valued and informed, even in stressful situations like vehicle accidents.

One customer review perfectly encapsulates this sentiment: "Although I didn't have my car repaired here, I wish I would've picked this place. I walked in feeling discouraged from a previous body shop experience and the shop manager took the time to do an informal second opinion without charging me anything. He spent about 30 minutes explaining the repair process and the previous work on my car. This speaks so much to the integrity of this shop and I will definitely think of you should I or anybody I know need any body work (hopefully not). Thank you, thank you for being kind, honest people." This review underscores a key aspect of their customer service philosophy: going above and beyond to assist even prospective clients, fostering trust and a positive impression.

Another satisfied customer, Anders, at the Alpharetta Hwy location, provided "excellent customer service in repairing my car. Beyond my expectations. I highly recommend!!!" These testimonials point towards a customer-centric approach where staff members are dedicated to clear communication and exceeding expectations, making the repair process as smooth as possible.

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Gerber Collision & Glass in Roswell, GA, provides a wide array of auto repair and glass services, ensuring that your vehicle can be brought back to its pre-accident condition. Their expertise extends across various types of damage, making them a versatile choice for local vehicle owners. Key services include:

• Collision Repair: As a primary service, they handle comprehensive collision damage, from minor fender benders to more extensive structural repairs.
• Auto Body Repair: This encompasses a broad spectrum of repairs to the vehicle's exterior, restoring its aesthetics and structural integrity.
• Dent/Scratch Repair/Removal: Whether it's small dings or larger cosmetic damage, their technicians are equipped to address various levels of dents and scratches.
• Frame Straightening: For vehicles that have sustained significant impact, frame straightening is crucial to ensure proper alignment and safety.
• Auto Paint Repair: They offer professional paint services to match your vehicle's original color and finish, eliminating any signs of repair.
• Paintless Dent Repair (PDR): This specialized technique allows for the removal of minor dents without affecting the original paint, often saving time and cost.
• Bumper Repair: From cracks to significant damage, they can repair or replace bumpers to restore safety and appearance.
• Windshield Replacement and Repair: Utilizing high-quality auto glass and installation materials, Gerber Collision & Glass provides both full windshield replacements and repairs for chips and cracks. They also offer a convenient mobile service, allowing technicians to come to your home or workplace at no additional charge for glass services.

They are equipped to repair all makes and models of vehicles, making them a versatile option regardless of your car's manufacturer.

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A significant feature of Gerber Collision & Glass is their commitment to quality and industry standards. The Roswell / Alpharetta Hwy body shop boasts an I-CAR Gold Class certification. This designation is the highest training level recognized in the collision repair industry, signifying that their technicians have undergone rigorous training and possess the most current knowledge and skills required for complex vehicle repairs. This commitment to ongoing education and certification instills confidence in the quality of their workmanship.

Furthermore, Gerber Collision & Glass backs their repair services with an industry-leading National Lifetime Guarantee for as long as you own your vehicle. This warranty provides peace of mind, assuring customers that the repairs performed are durable and of high quality. This commitment to long-term satisfaction sets them apart as a reliable repair provider.

They also offer free written repair estimates, providing transparency and helping customers understand the scope and cost of the work before committing. Additionally, for those concerned about unexpected repair costs, Gerber Collision & Glass may offer interest-free financing options for up to six months, which can help cover insurance deductibles or the entire repair cost.

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Beyond their core services and quality assurances, Gerber Collision & Glass focuses on customer convenience. They understand that vehicle damage can be a stressful experience, and they strive to streamline the process. They assist customers in dealing with insurance companies, acting as a direct repair partner for many major insurance providers, which can simplify the claim process. They also coordinate rental or courtesy cars to minimize downtime, allowing customers to maintain their daily routines while their vehicle is being repaired.

The facility’s strategic location on Alpharetta Hwy in Roswell makes it easily accessible for local users. The presence of a dedicated and highly-rated team, as indicated by customer feedback praising individuals like "Anders," suggests that the Roswell location places a high value on personal interaction and service quality. This focus on customer relationships and comprehensive support positions Gerber Collision & Glass as a trusted resource for auto repair needs in the Roswell community.