Free Service Tire Company Inc

Located at 183 Lynn Rd, Johnson City, TN 37604, USA, Free Service Tire Company Inc operates as a prominent "Auto Repair Station" with a strong emphasis on tire sales and services, while also providing a broader array of general automotive repairs. This establishment aims to be a comprehensive solution for local users' vehicle maintenance needs, from routine tire care to more complex mechanical fixes.

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Free Service Tire Company Inc on Lynn Rd is situated in Johnson City, TN, a location that offers accessibility for residents within the area. As an established auto service center, the environment typically includes a well-organized service bay area equipped for tire mounting, balancing, alignments, and other vehicle repairs. You can expect a professional setup designed to handle multiple vehicles efficiently. A customer waiting area is also common, though specific details about its amenities are not provided in the prompt. The business hours are designed to accommodate a broad range of customer schedules: Monday to Friday from 7:30 AM to 7:00 PM, and Saturday from 7:30 AM to 6:00 PM, with the facility closed on Sundays. This extensive availability allows for convenient scheduling of appointments.

It's important to note that Free Service Tire Company has a long history, founded in 1919. While the prompt focuses on the Lynn Rd location, Free Service Tire has multiple locations and has been part of Monro, Inc. since 2018. This acquisition means that while the local brand name "Free Service Tire Company" remains, the operational backing comes from a larger national automotive service chain, which can influence standards and resources available.

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As implied by its name, Free Service Tire Company Inc specializes in tires, offering sales of various brands and comprehensive tire-related services. However, their offerings extend to a full spectrum of automotive maintenance and repair, fitting the "Auto Repair Stations" category. Their services and goods for sale typically include:

• Tire Sales: A wide selection of new tires for passenger cars, light trucks, and SUVs from various manufacturers.
• Tire Installation, Mounting, and Balancing: Professional services to ensure new tires are correctly fitted and balanced for optimal performance and safety.
• Tire Rotation: Regular rotation helps ensure even tire wear and extend the lifespan of the tires.
• Tire Repair: Assessment and repair of punctured tires, subject to industry standards (e.g., sidewall punctures are typically not repairable). They also deal with road hazard warranties, though customer experiences may vary with the interpretation of these warranties, as highlighted in one review.
• Wheel Alignment: Crucial for proper vehicle handling and preventing uneven tire wear.
• Brake Services: Comprehensive brake system inspection, repair, and replacement of components such as pads, rotors, and calipers.
• Oil Changes: Routine oil and filter replacement using various types of motor oil.
• Filter Replacement: Including air filters and cabin air filters, though as one review notes, customers should be aware of pricing for such common parts.
• Shocks and Struts: Inspection and replacement of suspension components to ensure ride comfort and vehicle stability.
• Battery Testing and Replacement: Diagnostics and installation of new automotive batteries.
• Fluid Services: Checks and top-offs of vital vehicle fluids like coolant, transmission fluid, and power steering fluid.
• Diagnostics and Engine Repair: Utilizing diagnostic tools to identify issues (e.g., check engine light) and perform necessary engine repairs.
• A/C System Service: Maintenance and repair of the vehicle's air conditioning system.
• Preventive Maintenance: Scheduled maintenance services based on manufacturer recommendations to keep vehicles running smoothly and prevent major breakdowns.

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The customer reviews for Free Service Tire Company Inc reveal a varied customer experience, highlighting both positive aspects and areas of concern:

• Contrasting Customer Service: One review praises "Great service" and "friendly staff," and notes efficient handling of an appointment despite early arrival, concluding that "Good people work here." This suggests a positive and helpful demeanor from some staff members. Conversely, another review describes an experience where "unnecessary services" were recommended and pricing seemed "overpriced," with a specific instance of a $25 charge for a $9 air filter. This suggests a potential for upselling or aggressive recommendations, which can be a concern for some customers.
• Pricing Transparency and Value: The issue of an overpriced air filter and a significant discrepancy in the perceived cost of repairs (shocks) compared to the stated value of a road hazard warranty points to concerns about pricing transparency and value for money. While one customer found the staff friendly and efficient, another felt exploited due to perceived overcharging and unnecessary recommendations.
• Road Hazard Warranty Interpretation: A specific pain point highlighted is the experience with a road hazard warranty being voided due to shocks needing replacement, leading to tires needing replacement halfway through their life. This indicates a strict or potentially contentious interpretation of warranty terms, which customers should be fully aware of before engaging services.
• Efficiency for Certain Tasks: The second review indicates that for specific tasks like unloading by hand, the team can be efficient, managing to complete the task ahead of the scheduled appointment time.

Overall, while some customers have positive experiences regarding friendliness and efficiency, the concerns about pricing, upselling, and warranty interpretation suggest that potential customers should approach Free Service Tire Company Inc with a clear understanding of their needs, consider getting multiple quotes, and carefully review any recommended services and associated costs.

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While specific promotional details for the Lynn Rd location are not directly provided in the prompt, Free Service Tire Company Inc, especially as part of the broader Monro, Inc. network, would likely engage in various promotions to attract and retain customers. Common promotional strategies in the auto service industry include:

• Seasonal Service Specials: Offering discounts on common maintenance services such as oil changes, tire rotations, brake inspections, or battery checks during specific times of the year.
• Tire Rebates and Deals: Collaborating with tire manufacturers to offer rebates or special pricing on certain tire brands or when purchasing a set of four tires. The "buy 1 get 1 free" type of offer, while not mentioned here, is common in tire centers.
• Online Coupons and Promotions: Distributing discounts through their official website, email newsletters, or local online advertising platforms.
• Bundle Deals: Offering reduced prices when multiple services are performed together, such as an oil change combined with a tire rotation and balance.
• Warranty Information: Highlighting their own service warranties or manufacturer warranties on products sold and installed, to build customer confidence.
• Fleet Services: Potentially offering special pricing or service agreements for businesses with multiple vehicles.

For the most current and accurate promotional information, customers are advised to contact Free Service Tire Company Inc directly at (423) 979-2250 or +1 423-979-2250. It is also prudent for customers to ask for detailed quotes for any recommended services and to understand the terms of any warranties or guarantees before authorizing work, particularly given the mixed customer feedback regarding pricing and warranty interpretation.