Fix Auto El Segundo - Jim & Jacks

(808 reviews)

Auto Repair StationsCaliforniaLos Angeles CountyEl SegundoEast Grand Avenue

Los Angeles County . California

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  • Reviews
  • +1 310-322-5733
  • fixautousa.com
  • 1605 E Grand Ave, El Segundo, CA 90245, USA

Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

Fix Auto El Segundo - Jim & Jacks Introduce

Fix Auto El Segundo - Jim & Jacks is a distinguished establishment within the "Auto Repair Stations" category, renowned for its comprehensive auto body and collision repair services. This detailed introduction aims to provide local users with an objective and in-depth understanding of what this facility offers, encompassing its environment, the full spectrum of services, its unique features, and any available promotional information, based on publicly accessible online data.

The environment at Fix Auto El Segundo - Jim & Jacks is characterized by a high degree of professionalism and organization, which is typical of a leading auto body repair facility. Upon arrival, customers are usually greeted by a clean and orderly reception area designed for comfort and efficiency. This space often features amenities such as comfortable seating, clear signage, and potentially a display of their certifications, fostering a sense of trust and reliability. Beyond the customer-facing areas, the repair bays themselves are equipped with state-of-the-art technology and tools necessary for modern vehicle repair. The facility is typically well-lit and maintained, indicating a commitment to precision work and safety. The overall impression is one of a highly capable and organized operation, focused on delivering quality results. This professional environment is critical in assuring customers that their valuable vehicles are in skilled hands and that the repair process will be handled with meticulous care.

As an "Auto Repair Station" with a specialization in auto body, Fix Auto El Segundo - Jim & Jacks offers an extensive range of services primarily focused on restoring vehicles to their pre-accident condition. The core of their offering is collision repair, which encompasses both minor and major damage. This includes, but is not limited to, fender and bumper replacement, door repair, frame straightening, and unibody repair. They are adept at handling significant structural damage, ensuring the vehicle's integrity and safety are fully restored. Beyond structural repairs, they provide expert paint work, ranging from touch-ups to full vehicle repainting, ensuring a seamless match with the original factory finish. This involves meticulous color matching and application techniques to achieve a flawless appearance. Additionally, their services extend to specialized areas such as paintless dent repair (PDR), an efficient method for removing minor dents without affecting the original paint, and windshield repair and replacement, addressing glass damage that often occurs in collisions. They also handle mechanical repairs that result from accidents, such as wheel alignments after an impact. The comprehensive nature of their services ensures that a vehicle can receive all necessary post-collision repairs under one roof, simplifying the process for the customer.

Several features distinguish Fix Auto El Segundo - Jim & Jacks in the competitive auto repair landscape. A paramount feature is their extensive list of manufacturer certifications. This is a significant indicator of their expertise and commitment to quality, as these certifications signify that their technicians have undergone rigorous training and possess the specific knowledge and tools required to repair vehicles from a wide array of brands to factory standards. Notably, they are certified for repairs on various major manufacturers, including but not limited to Tesla, Honda, Ford, GM, Nissan, Infiniti, Jaguar Land Rover, Mercedes-Benz, Kia, FCA Mopar, Alfa Romeo, Subaru, Rivian, Hyundai, Mazda, VinFast, Toyota, and Genesis. This broad certification portfolio means they can maintain the vehicle's factory warranty and ensure repairs adhere to strict manufacturer guidelines, which is crucial for modern, technologically advanced vehicles. Another key feature is their commitment to a smooth and hassle-free customer experience. This includes offering free estimates, allowing customers to understand the scope and cost of repairs upfront. They also provide convenient services like online appointment scheduling and the ability to send photos for easy online estimates, streamlining the initial assessment process. Crucially, they excel in insurance claims processing assistance, working directly with insurance companies to facilitate a smooth and efficient repair journey for the customer. Regular status updates via text messages and emails are provided, keeping customers informed about their vehicle's progress throughout the repair cycle. Furthermore, many customer testimonials highlight their exceptional customer service, with staff members noted for their professionalism, clear communication, and willingness to go the extra mile, including offering rental car assistance and even towing services.

Regarding promotional information, while specific, real-time deals from Fix Auto El Segundo - Jim & Jacks are subject to change and should be verified directly, auto repair stations often employ various strategies to attract and support their clientele. Given their specialization in collision repair, promotions might focus on making the post-accident process easier and more affordable. While direct promotional offers like "27% off any service over $100" are common for general auto repair shops, collision centers might emphasize different benefits. For Fix Auto El Segundo - Jim & Jacks, promotions could potentially include incentives like complimentary towing services if a repair is performed at their facility, or special arrangements with rental car companies to provide convenient temporary transportation during the repair period. They may also highlight their lifetime guarantee on all repair work, a significant promotional feature that underscores their confidence in the quality of their craftsmanship. Offers on specific types of repairs, such as discounts on paintless dent removal for minor aesthetic damages, or bundled services for post-collision alignments and diagnostics, could also be periodically available. Prospective customers are highly encouraged to check their official website, contact the facility directly, or inquire about any current specials or benefits when seeking their services. Their participation in the Fix Auto USA network might also give access to network-wide promotions or standardized service offerings that benefit customers.

In conclusion, Fix Auto El Segundo - Jim & Jacks stands as a highly reputable and well-equipped "Auto Repair Station" specializing in comprehensive auto body and collision repair. Its commitment to maintaining a professional environment, coupled with its extensive range of services and crucial manufacturer certifications, positions it as a top choice for vehicle owners in need of post-accident restoration. The customer-centric features, including transparent communication, insurance assistance, and dedication to quality, further enhance its appeal, making it a trusted partner for ensuring vehicles are returned to pristine condition.

Fix Auto El Segundo - Jim & Jacks Location

Fix Auto El Segundo - Jim & Jacks Customer Reviews

If you’re looking for an auto body shop look no further. I had an excellent experience at Jim & Jacks. From the moment I walked in, the girls at the front desk were so welcoming and made the whole process feel smooth. Bianca and Richard were absolutely amazing — they took the time to walk me through every step and made sure I understood what was going on with my vehicle. They provided regular updates, so I never had to wonder about the status of the repairs. The work they did on my car was outstanding — it looks as good as new! Their customer service went above and beyond, and I truly appreciate their attentiveness and care. I would highly recommend this shop to anyone in need of auto body work. Top-notch service all around!

May 09, 2025 · jacqueline santana

I'm blown away by the exceptional service I received from Abel at Fix Auto El Segundo - Jim & Jacks. After a stressful car accident involving my infant son, he truly went above and beyond to get me back on the road. The workmanship on my vehicle is flawless - it looks brand new again! The attention to detail, professionalism, and communication throughout the process were impressive. Abel was always very prompt in answering any calls or questions that I had during this entire process. But what really sets him apart is his kindness and generosity. Abel arranged for a rental car for this past weekend, taking a huge burden off my shoulders. Abel genuinely cares about his customers. I highly recommend Fix Auto El Segundo - Jim & Jacks to anyone needing auto body repairs. Their combination of outstanding work quality, excellent customer service, and empathy earns them a well-deserved 5 stars! Please ask for Abel, he is the absolute best service advisor! Thank you again to Abel and the entire Fix Auto El Segundo - Jim & Jacks team for an exceptional experience!

Mar 11, 2025 · Ryann Reese

I recently had the pleasure of working with Abel at Fix Auto Jim & Jack’s, and I couldn’t be more impressed with the service I received. Abel went above and beyond, ensuring that every aspect of my experience was smooth and stress-free. He was attentive, knowledgeable, and always available to answer my questions, even outside of business hours. His communication was exceptional, whether by text or phone call, which made me feel completely at ease. I trusted my Range Rover with the team, and they didn’t disappoint. Not only did they handle all repairs quickly and professionally, but they also detailed my car, returning it to me in pristine condition. On top of that, they coordinated seamlessly with the rental car company, making sure everything was taken care of from start to finish. I am so grateful to have worked with such a dedicated team that truly cares about their customers. I highly recommend Fix Auto Jim & Jack’s for anyone looking for outstanding service!

Nov 06, 2024 · Reginald Jagers

Jim and Jack collision center was very professional and did great work. The paint job matches perfectly. Great work everyone. Gaby walked me thru the process and kept us up to date on the progress. She was also responsive to our phone calls. Enterprise rental delivery and pickup was seamless

May 14, 2025 · Stephen S

Monica was great to work with. She made sure to communicate expectations and timeline of repairs. She aLao updated me throughout the repair process. Repairs were done on time and looked perfect. Bonus- Insurance works directly with the shop so I was only responsible for paying the deductible and the rest was handled between them and the insurance. If the need comes up (hopefully it won’t!) I would definitely use again and recommend without reservation.

May 13, 2025 · Ashley Thompson