Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, located at 1239 W Guadalupe Rd, Mesa, AZ 85202. As a well-known entity within the "Auto Repair Stations" platform category, Firestone Complete Auto Care aims to provide a comprehensive suite of automotive services and products to local users. You can reach their Mesa location at (480) 845-6403 or their mobile number +1 480-845-6403 to inquire about their services, schedule appointments, or get information on their offerings.

The environment of a Firestone Complete Auto Care typically includes a service area equipped with multiple bays for vehicle maintenance and repair, as well as a customer waiting area. Customers can generally expect a professional setting with service advisors available to discuss their vehicle's needs and explain the recommended services. As a national chain, Firestone Complete Auto Care often adheres to standardized procedures and aims to provide a consistent brand experience across its locations.

Firestone Complete Auto Care offers a wide array of automotive services, positioning itself as a one-stop shop for many vehicle maintenance and repair needs. Based on the general offerings of Firestone locations and the limited information from the provided reviews, their services likely include:

• Tire Services: This includes tire sales, installation, balancing, rotations, and repairs. The negative review highlights issues with tire rotation services at this specific location.
• Oil Changes: Offering various types of oil changes to meet different vehicle requirements. One negative review mentions a significant delay in receiving an oil change despite an appointment.
• Brake Services: Including brake inspections, pad and rotor replacements, and other brake system repairs.
• Alignment Services: Offering wheel alignments to ensure proper steering and tire wear. One negative review details an unsatisfactory alignment service that worsened the vehicle's steering and failed to identify a suspension issue.
• Battery Services: Including battery testing and replacement.
• Engine Maintenance: Such as fluid flushes, filter replacements, and spark plug changes.
• Heating and Cooling System Service: Including AC repair and coolant services. One negative review raises concerns about the accuracy of their coolant level checks.
• Steering and Suspension Services: Addressing issues with components like shocks, struts, and sway bars. A negative review describes a failure to diagnose a loose sway bar end-link nut, which was later found by another shop.
• Vehicle Inspections: Offering multi-point inspections to assess the overall condition of the vehicle. One negative review casts doubt on the thoroughness of these inspections due to a missed low coolant level and a loose suspension component.

The features of Firestone Complete Auto Care as a national chain often include:

• Brand Recognition and Trust (in general): Firestone is a well-established brand in the automotive service industry. However, the provided reviews suggest potential issues with service quality at this specific Mesa location.
• Comprehensive Service Offerings: The aim is to provide a wide range of services, reducing the need for customers to visit multiple shops.
• Nationwide Warranty (on some services): Firestone often offers warranties on certain services performed at their locations, providing some peace of mind to customers. It is unclear if the "lifetime rotation" mentioned in a review is a local or national offering and the customer's experience indicates a failure in its execution.
• Online Appointment Scheduling: Typically, Firestone allows customers to book appointments online for added convenience.
• Trained Technicians: Firestone employs technicians who are trained to perform various automotive services. However, the negative reviews raise questions about the quality of their work at this particular store.

The provided information does not contain any details about specific promotional offers at the Firestone Complete Auto Care in Mesa, AZ. National chains like Firestone often have ongoing promotions or seasonal discounts on services like oil changes, tire rotations, or tire purchases. They may also offer coupons or special deals through their website or local mailers. Customers are advised to check the official Firestone website or contact the Mesa store directly at (480) 845-6403 to inquire about any current promotions or discounts that may be available.

The customer reviews provided paint a concerning picture of the service quality and reliability at this specific Firestone Complete Auto Care location in Mesa, AZ. One reviewer expresses extreme dissatisfaction, stating they would give zero stars if possible, citing repeated failures to perform requested tire rotations despite being noted on the invoice. This raises serious questions about the attention to detail and the integrity of the services rendered. The same reviewer also reports consistent issues with vehicles not being ready on time, even with scheduled appointments, and expresses doubt about whether the oil change was actually performed. Furthermore, they highlight a significant discrepancy in a coolant level check compared to a dealer inspection just days later, suggesting potentially negligent or inaccurate vehicle inspections.

The second review describes a "decent" customer service experience initially but details a failure to properly align the vehicle, resulting in the steering wheel being turned in the opposite direction after the service. More alarmingly, the reviewer recounts how Firestone failed to diagnose a significant clunking noise, attributing it to an unknown cause after replacing several front-end components. A subsequent visit to another shop quickly revealed a dangerously loose sway bar end-link nut, which Firestone had supposedly checked. This incident raises serious concerns about the thoroughness and competence of the inspections and repairs performed at this location, with the potential for significant safety risks.

Given these negative experiences, local users in Mesa, AZ, should approach the Firestone Complete Auto Care at 1239 W Guadalupe Rd with caution. While Firestone is a national brand, these reviews strongly suggest significant issues with service quality, attention to detail, and diagnostic accuracy at this particular store. Customers may want to seek second opinions or consider alternative auto service providers in the area to ensure their vehicles are properly maintained and repaired.

In conclusion, while Firestone Complete Auto Care in Mesa, AZ, is part of a national chain offering a wide range of automotive services, the provided customer reviews indicate serious concerns regarding the quality and reliability of the services performed at this specific location. Issues such as repeated failure to perform requested services, significant delays, questionable vehicle inspections, and misdiagnoses leading to potential safety hazards are highlighted. Local users should carefully consider these reviews when deciding whether to entrust their vehicle to this particular Firestone Complete Auto Care and may want to explore other auto repair options in the Mesa area.