Firestone Complete Auto Care

- Overview
- Intro
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- Location
- Reviews
- +1 630-618-2287
- www.firestonecompleteautocare.com
- 2121 Orchard Rd, Montgomery, IL 60538, USA
Operating Hours
Firestone Complete Auto Care Introduce
For vehicle owners in Montgomery, IL, and the surrounding areas, **Firestone Complete Auto Care** at 2121 Orchard Rd, Montgomery, IL 60538, stands as a well-established and comprehensive "Auto Repair Station." As a nationally recognized brand with a strong local presence, this location provides a wide array of automotive services and products for sale, positioning itself as a one-stop shop for car maintenance, repair, and tire needs. The Montgomery location can be reached at (630) 618-2287 or +1 630-618-2287, and operates with extensive hours from Monday to Friday (7:00 AM - 7:00 PM), Saturday (7:00 AM - 6:00 PM), and Sunday (8:00 AM - 5:00 PM).
As a "Complete Auto Care" center within the "Auto Repair Stations" category, Firestone offers a truly extensive list of services, covering nearly every aspect of vehicle care. Their primary offerings include, but are not limited to:
- **Tire Services:** This is a cornerstone of Firestone's business. They offer a vast selection of tires from various brands, including Firestone, Bridgestone, and SureDrive, catering to different vehicle types (passenger, light truck, SUV/crossover, trailer, ATV/UTV) and driving conditions (all-season, winter, performance). Services include tire sales, installation (mounting, balancing, new rubber valve stems, tire disposal, TPMS reset), tire repair (for flats and leaks), tire rotation, and wheel alignment.
- **Routine Maintenance:** Essential for vehicle longevity and performance, these services include oil and filter changes (conventional, synthetic, high mileage), battery checks and replacement, free vehicle inspections (covering steering, suspension, brakes, and more), car tune-ups, air and cabin filter replacement, wiper blade replacement, headlight repair and replacement, and fluid checks and flushes (drivetrain, radiator, transmission).
- **Comprehensive Auto Repair:** Beyond routine maintenance, they handle a wide range of mechanical repairs. This includes brake inspection and service (pads, rotors, fluid leaks), engine repair services (including check engine light diagnostics), steering and suspension repair, alternator repair, serpentine belt cost and replacement, and transfer case fluid change services. They also offer electric and hybrid vehicle services, reflecting their adaptation to modern automotive technology.
The **environment** at Firestone Complete Auto Care locations is generally designed for both efficient service delivery and customer comfort. The Montgomery location likely features multiple service bays equipped with modern diagnostic tools and lifts to accommodate various repair tasks. The customer waiting area is typically clean, with amenities such as seating, restrooms, and often Wi-Fi access, designed to make the wait as pleasant as possible. The presence of a knowledgeable front desk staff, as highlighted in customer reviews, suggests a well-organized reception area focused on clear communication and professional interaction. The overall environment aims to instill confidence in customers, demonstrating transparency and a commitment to quality service, from the front office to the back shop.
The **features** that set this particular Firestone Complete Auto Care location apart, as consistently praised by real customers, primarily revolve around its **exceptional staff, quality of service, and transparent communication**. Key features include:
- **Outstanding Staff:** The reviews repeatedly commend both the "front and back" staff. Individuals like Brandon (in the back shop) are noted for performing "very quality inspections" and ensuring vehicles are in "the upmost conditions." Mike and Ryan (in the front) receive high praise for having "the best customer service."
- **Detailed Explanations and Recommendations:** A significant feature is the staff's ability to "explain the recommendations in detail" and "explain what’s needed and what’s recommended based on age of my vehicle and help me understand why certain things are needed and when." This level of transparency and educational approach builds strong customer trust.
- **Professionalism and Friendliness:** Customers describe the staff as "friendly, very professional," and attentive to all questions, even handling additional requests like a sudden low tire warning efficiently.
- **Efficiency and Timeliness:** The ability to complete repairs like a horn fix and tire repair (including ordering Ford replacement parts) by early evening after a morning drop-off, allowing for next-morning pickup, demonstrates excellent turnaround time and operational efficiency.
- **Quality Service and Fair Pricing:** Customers consistently report "quality service" and "fair pricing," indicating a strong value proposition. The balance of quality work at reasonable costs is a critical factor for customer satisfaction and loyalty.
- **Comprehensive Vehicle Inspections:** The detailed inspections performed, including checking other tires for wear and providing reasonable quotes for future needs, highlight a thorough approach to preventative maintenance.
Regarding **promotional information**, Firestone Complete Auto Care, as a national chain, frequently offers various promotions and deals. While specific real-time promotions for this exact date are not available in the provided text, general types of promotions offered by Firestone include:
- **Tire Offers and Rebates:** Such as "Get up to $160 back by mail on a Firestone Mastercard® Prepaid Card with the purchase of four (4) eligible Firestone tires," often with additional incentives when purchased using a CFNA credit card. These are typically recurring monthly or seasonal offers.
- **Service Discounts:** Common promotions include discounts on oil changes, brake services, wheel alignments, or bundles of maintenance services.
- **Free Vehicle Inspections:** Often offered as a complementary service to identify potential issues and build trust.
- **Firestone Credit Card:** This financing option offers promotional financing and rewards, providing a convenient payment solution for customers.
Firestone Complete Auto Care Photos
Firestone Complete Auto Care Location
Firestone Complete Auto Care Customer Reviews
This location always amazes me! They have the absolute best staff in front and back. Everyone explains the recommendations in detail. Brandon in the back shop does very quality inspections. He makes sure my vehicles are in the upmost conditions. Mike and Ryan in the front have the best customer service. They explain what’s needed and what’s recommended based on age of my vehicle and help me understand why certain things are needed and when
Apr 21, 2025 · Courtney Thiele
The staff there was great, both on the phone and in person. They were friendly, very professional, answered all of our questions and their recommendations were very helpful. I made an appointment and brought my car in in the morning to fix my car's horn. And then, as I was driving toward the parking lot I got a low tire warning. So I asked them to check that too. They called back a few hours with updates and estimates. Once I gave them the OK they ordered replacement parts from Ford and fixed the horn. They repaired my tire; it had run over a nail. Amazingly, they finished the work by early evening, and I was able to go in and pick up my car by early the next morning. While my car was being serviced, they'd also checked the other tires, which had lots of wear, and gave me reasonable quotes for them. Quality service, fair pricing . . . I highly recommend them.
Feb 24, 2025 · Catherine Rady
I recently had my oil changed at Firestone and had a fantastic experience. Ryan was incredibly helpful throughout the entire process. He provided a very detailed estimate beforehand, outlining all costs upfront. I appreciated that he was transparent about pricing and worked with me to understand what everything would cost. Ryan's customer service was exceptional – he was friendly, knowledgeable, and took the time to educate me on the service being performed. I highly recommend Firestone and especially working with Ryan if you're in need of automotive services.
Dec 29, 2024 · Amanda Stewart
The team that worked on my car were knowledgeable about what was going on with my car. They gave a reasonable quote for the repairs that needed to be done and short wait time. Overall I am satisfied with my experience and will be back to service my car when needed. Thank you Montgomery Firestone Team!
Apr 09, 2025 · sarah palmer
Mike and Ryan provided exceptional customer service. They were very friendly and professional.I contacted firestone the morning on 1/2/2025 and spoke with Mike who got me a same day appointment !!10/10 in my book keep up the great work gentleman
Jan 06, 2025 · Kei Bae RN,BSN
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