Firestone Complete Auto Care

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  • +1 919-647-9734
  • www.firestonecompleteautocare.com
  • 6000 Glenwood Ave, Raleigh, NC 27612, USA

Operating Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM

Firestone Complete Auto Care Introduce

In the vast landscape of automotive service providers, Firestone Complete Auto Care stands out as a nationally recognized name, offering a comprehensive suite of services that goes beyond just tire sales. Operating under the umbrella of "Auto Repair Stations," Firestone Complete Auto Care aims to be a one-stop shop for virtually all vehicle maintenance and repair needs. With a long history dating back to 1926, they have established a widespread presence, making professional car care accessible to a broad demographic of vehicle owners.

The environment at a Firestone Complete Auto Care center is generally designed for efficiency and customer comfort. While specific aesthetics may vary from location to location, you can typically expect a clean, well-lit, and organized facility. The customer waiting areas are usually equipped with amenities such as comfortable seating, Wi-Fi, and often a television, allowing customers to relax or continue with their work while their vehicle is being serviced. The service bays are modern and equipped with a wide array of tools and diagnostic equipment, reflecting their capacity to handle diverse automotive issues. The overall impression is one of professionalism and competence, aimed at building customer trust. Firestone also emphasizes environmental responsibility, actively recycling used tires, fluids, and other automotive products, and transitioning to environmentally friendly materials like steel wheel weights, showcasing a commitment to sustainability within their operational environment.

Firestone Complete Auto Care lives up to its "Complete Auto Care" name by offering an extensive range of services and products. Their core offerings include:

  • **Tire Sales and Service:** As a brand with deep roots in tires, they offer a vast selection of tires from Firestone, Bridgestone, and other reputable brands, catering to various vehicle types and driving conditions. This includes sales, expert installation, balancing, rotation, and comprehensive tire repair services.
  • **Routine Maintenance:** Essential for vehicle longevity and performance, this includes crucial services like **oil changes** (conventional, synthetic blend, and full synthetic options), filter replacements, fluid checks and top-offs, and scheduled factory maintenance.
  • **Brake Services:** From inspection and diagnosis to replacement of brake pads, rotors, calipers, and master cylinders, they ensure your vehicle's braking system is operating safely and effectively.
  • **Battery Services:** They provide battery testing, replacement, and services for starting and charging systems, ensuring reliable vehicle ignition.
  • **Wheel Alignment, Steering, and Suspension Repair:** These services are vital for vehicle handling, tire longevity, and overall safety. They address issues with shocks, struts, ball joints, and other steering components.
  • **Engine Diagnostics and Repair:** Using advanced diagnostic tools, their technicians can accurately identify the root cause of engine problems, from check engine light issues to more complex mechanical failures, and perform necessary repairs to restore engine performance.
  • **Air Conditioning (A/C) Services:** They offer inspection, repair, and recharging services for vehicle A/C systems to ensure optimal cooling performance.
  • **Cooling System Services:** This includes radiator repairs, coolant flushes, and inspections to prevent engine overheating.
  • **Transmission Services:** Providing fluid changes, filter replacements, and minor repairs to ensure smooth gear shifts.
  • **Vehicle Inspections:** Offering free vehicle inspections that cover major operating systems, helping customers stay informed about their car's condition.
  • **Electric & Hybrid Vehicle Services:** Adapting to modern automotive technology, many locations are equipped to handle the unique maintenance and repair needs of electric and hybrid vehicles.

Several features make Firestone Complete Auto Care a compelling choice for vehicle owners. A significant strength is their network of **ASE Certified technicians**. This certification indicates that their professionals have met rigorous national standards for automotive excellence, ensuring that repairs and services are performed by knowledgeable and skilled individuals. Their **nationwide warranty** on services and repairs offers considerable peace of mind, as customers are covered at any of their numerous locations across the country. The convenience of their widespread presence is another key feature, making it easy for customers to find a Firestone Complete Auto Care center wherever they are. They prioritize **customer education and transparency**, often explaining the work needed and answering questions to ensure customers feel comfortable and informed. The availability of **online appointment scheduling** further enhances convenience, allowing customers to book services at their leisure. Firestone also leverages its heritage by offering a strong selection of Firestone and Bridgestone tires, leveraging a century of tire expertise. Their commitment to environmental responsibility, as mentioned earlier, is also a notable feature for many consumers.

Firestone Complete Auto Care consistently runs various promotional campaigns to provide value to its customers. These often include:

  • **Tire Rebates and Discounts:** Frequent promotions on the purchase of sets of Firestone or Bridgestone tires, often including substantial savings or prepaid Mastercards.
  • **Oil Change Specials:** Competitive pricing and discounts on various types of oil changes, from standard to full synthetic.
  • **Brake Service Offers:** Savings on complete brake services, including free brake inspections.
  • **Alignment and Battery Deals:** Discounts on wheel alignments (including lifetime alignments) and free battery checks.
  • **Service Bundles:** Special pricing on packages that combine multiple services, such as oil changes with tire rotations.
  • **Credit Card Holder Exclusives:** Special discounts and financing options available to those who use a Firestone Credit Card, offering additional savings on various services.
  • **Seasonal Promotions:** Targeted offers aligned with specific times of the year, such as spring check-ups or winter preparation services.
  • **Online Coupons:** Readily available coupons on their website and through email sign-ups, providing instant savings on a wide range of services.

Firestone Complete Auto Care aims to be a trusted partner for vehicle owners, offering a comprehensive range of automotive services with a focus on quality, convenience, and customer satisfaction. Their extensive network, certified technicians, and regular promotional offers make them a competitive and reliable choice for maintaining and repairing vehicles.

Firestone Complete Auto Care Photos

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Firestone Complete Auto Care Location

Firestone Complete Auto Care Customer Reviews

2025 Edit: Routine Coolant Flush, technician left coolant-hose-test-clamp on coolant system, didn’t notice any problems until it got hot outside, engine temps were up. I don’t want to drive to the facility to ask if this is ok or not. No way to email them/text/them, so here are pictures. …. Earlier this year, I had brakes and suspension work done and for the following month my car had a knocking rattle. I looked under the car and there were bolts missing, and parts loose and obvious shortcomings of skill. 2024 review: This is the best place for routine and unfortunate auto repairs. I have been calling the same number, making appointments for my fleet to be serviced, since 2001. They are always ready when I get there, and I like to walk across the street to O’Malley‘s Pub while I wait :-)

May 08, 2025 · Adam S

The prices changed multiple times after my initial quote. An alignment was done when I just asked for tires. I was charged $100 in fees that I was not made aware of. I was need up paying more for the cheapest tires they had (and they were buy 3 get 1 free) than I would have higher end tires from other places. I would recommend taking your car elsewhere, even if this Firestone gives you a lower quote. You will end up paying more.

Apr 29, 2025 · Ryan Ainsley

Robert is the best manager that Firestone has across every location I’ve ever been to. He handled a warranty claim for me when other stores kept giving me excuses and not providing any answers! He is a great person to have handling any customer issues. Thank you again and I’m a loyal customer for life thanks to him!

Apr 19, 2025 · Da Ha

SCAM I bought the lifetime adjustment from them and they did the following: 1. Charged me for steering angle sensor recalibration (their own paper shows that they did not have to do anything; 0 changes in this criteria. check the picture for reference) which I did not consent for. 2. They tried not giving me a receipt. They said I will get it in email. However, I walked out and waited outside a while and the receipt never came. I walked back in and had to ask for the physical copy (they did not even give me any original copy; it says duplicated copy, on the one they gave me). Also, it has been almost 3 weeks and that "electronic receipt" is yet to come. 3. When I checked the receipt, they listed my car's model as Civic LX (2.0L) when my car is clearly Civic EX (1.5L Turbo). I have heard in the past that firestone denying the lifetime adjustment due to different car model listed on the receipt (of course which is due to error from their side). 4. Most terrifying part: After the service, it felt off driving with my car. But, I ignored it thinking I was being paranoid. However, I check my tire pressure every month and I checked in the following day only to find out that they put my tire pressures to 37.5psi (my manufacturer recommended pressure is 33psi). I have never consented to this, neither asked them to do that. They did not even mention that on the receipt. FYI: If you do not know the cons of ignoring the recommended tire pressure, please look it up. I would advise against that place; never going back that location.

Apr 06, 2025 · Mohammad Tayeeb

The worst experience in a service, they took 5 hours for something that should have been done in 1 hour since it was only an oil change and a brake inspection, I should have taken the service in another more responsible workshop, they did not respect the appointment, they attended to me until 3 in the afternoon and then they wanted to sell me tires. They thought that I do not know what condition my vehicle is in, I think they did not give me a good service just because I did everything through the Car Advise app. I feel upset since I lost almost the entire afternoon because of them and their poor organization and I give them one star because it is the minimum but I think they deserve a score of 0

Feb 08, 2025 · Marvin Laínez Matute