Firestone Complete Auto Care

Firestone Complete Auto Care, located at 3905 Franklin Rd, Murfreesboro, TN 37128, USA, serves as a comprehensive Auto Repair Station, embodying a dual role as both a tire provider and a full-spectrum automotive service center. This business model positions it as a convenient and accessible option for local users seeking a wide range of vehicle maintenance and repair services, alongside a selection of tires and related automotive products. As part of a well-established national chain, this Firestone Complete Auto Care branch adheres to a standard of service and product offerings, aiming to meet the diverse needs of modern vehicle owners in Murfreesboro.

The environment at Firestone Complete Auto Care typically balances a professional service garage with a customer-friendly waiting area. The facility at 3905 Franklin Rd likely features multiple service bays equipped with the necessary tools and diagnostic technology to handle various automotive tasks. The front-of-house area is usually designed to be clean and welcoming, providing a comfortable space for customers while their vehicles are being serviced. Based on customer reviews, this specific location offers "comfortable seating with a TV, Coffee and Water Fountains," suggesting an effort to enhance the waiting experience for patrons. This focus on comfort helps to alleviate the inconvenience often associated with vehicle repairs. The overall environment strives for a professional and efficient operation, designed to instill confidence in customers regarding the care and expertise their vehicles will receive.

Firestone Complete Auto Care provides an extensive array of services and goods for sale, covering most aspects of vehicle care, which firmly places it within the category of comprehensive Auto Repair Stations. Their offerings generally include:

• Tire Sales and Services: This is a cornerstone of their business, offering a wide selection of tires from various brands, including Firestone and Bridgestone. Services include tire installation, rotation, balancing, flat repair, and wheel alignment.
• Oil Changes: Providing different types of oil changes (conventional, synthetic blend, full synthetic) along with oil filter replacement and courtesy inspections.
• Brake Services: Comprehensive brake system inspections, brake pad and rotor replacement, brake fluid exchanges, and anti-lock braking system (ABS) diagnostics and repair.
• Battery Services: Battery testing, sales of new batteries, and professional installation.
• Engine Diagnostics and Repair: Troubleshooting and fixing engine issues, including check engine light diagnosis, tune-ups, and addressing performance concerns (e.g., "engine performance bundle" for fuel and induction system cleaning).
• Steering and Suspension Services: Repair and replacement of components like shocks, struts, and steering systems to ensure proper handling and ride comfort.
• Air Conditioning Services: Inspection, repair, and recharging of vehicle A/C systems.
• Fluid Services: Coolant flushes, transmission fluid services, and other essential fluid maintenance.
• Vehicle Inspections: Offering multi-point inspections to identify potential issues and recommend preventative maintenance.
• Wiper Blades and Headlight Repair/Replacement: Addressing visibility and lighting needs.
• Manufacturer Scheduled Maintenance: Performing services required at specific mileage intervals to maintain vehicle warranty and longevity.
• Roadside Assistance: Some services may include roadside assistance, particularly with tire purchases.

This comprehensive list underscores their ability to handle both routine maintenance and more complex repair needs, ensuring vehicles operate safely and efficiently.

The features of Firestone Complete Auto Care at 3905 Franklin Rd are consistently highlighted as positive in the provided customer reviews, painting a picture of a service center that prioritizes customer satisfaction and honest work. A prominent feature is the exceptional customer service and communication. Customers commend "Bill the Store Manager" for taking "special care to see we get the repairs and service our cars require in a timely fashion." Similarly, "Service advisor 09 Michael" is noted for informing customers about necessary services and special pricing, demonstrating transparency and proactive communication. The team is described as "Incredible!" with emphasis on being "honest, and hard working with the Customers Best Interest in mind!" This commitment to honesty is particularly praised, with one customer noting, "No taking advantage here! Just honest, and hard working."

Another significant feature is their reliability and trustworthiness. A customer who experienced a vehicle breakdown lauded the team for keeping them "well informed and did nothing without my approval," and for being "truthful!" when diagnosing an issue that turned out to be minor ("Wheel Flap stuck") and not charging extra. This level of integrity builds significant customer loyalty. Furthermore, their dedication to performing repairs "right" is highlighted by a technician who apologized for a delay but stressed, "I Want it to be done right!" This commitment to quality work, even if it means slightly longer wait times, is appreciated by customers seeking long-term solutions. The overall sentiment is that of a "Top Notch" team that provides "Excellent Service" and offers a trustworthy "go to place" for vehicle needs. The positive reviews reflect a consistent experience of respect, transparency, and effective problem-solving from the staff at this location.

While specific, time-sensitive promotional information is not directly provided, Firestone Complete Auto Care, as a national brand, frequently runs various deals and specials to attract and retain customers. The review mentioning "special pricing for the bundle" (engine performance bundle) indicates that this specific location does offer promotional rates on certain services. Generally, Firestone Complete Auto Care locations advertise promotions such as:

• Tire Sales and Rebates: Common promotions include discounts on sets of tires, buy-one-get-one deals, or mail-in rebates for specific tire brands.
• Oil Change Deals: Discounted prices for various oil change packages, sometimes bundled with tire rotations or vehicle inspections.
• Brake Service Specials: Offers on brake pad and rotor replacement or overall brake system inspections.
• Seasonal Maintenance Packages: Promotions tailored to preparing vehicles for different seasons, such as winterization or summer readiness checks.
• Service Coupons: Often available on their official website, offering discounts on a range of services from alignments to battery checks.
• Financing Options: Availability of the Firestone credit card, which may offer promotional financing rates for larger repair costs.

Prospective customers are strongly encouraged to contact the Murfreesboro store directly at (615) 801-8554 or +1 615-801-8554, or to visit the official Firestone Complete Auto Care website, to inquire about current promotions, service bundles, and pricing for their specific vehicle needs. The positive customer experiences suggest that even without explicit promotional details, the value lies in their transparent service and commitment to customer satisfaction.

In conclusion, Firestone Complete Auto Care at 3905 Franklin Rd, Murfreesboro, TN, stands out as a highly recommended Auto Repair Station due to its comprehensive range of services, customer-centric environment, and consistently positive customer feedback. The team, including the manager Bill and service advisor Michael, is lauded for their professionalism, honesty, excellent communication, and dedication to ensuring repairs are done correctly and efficiently. This location offers everything from tire sales and basic maintenance to complex engine diagnostics and repairs, making it a reliable choice for local vehicle owners. The emphasis on trust, transparency, and a comfortable customer experience distinguishes this Firestone branch. For reliable and honest automotive service, contacting them at (615) 801-8554 would be a prudent step for residents of Murfreesboro.