Firestone Complete Auto Care

Firestone Complete Auto Care, located at 590 E Roosevelt Rd, Lombard, IL 60148, is a prominent establishment within the "Auto Repair Stations" category, serving as a comprehensive automotive service and tire retail center. As part of a well-known national chain, this Firestone location aims to provide a full spectrum of vehicle maintenance, repair, and tire-related services to local users in Lombard and the surrounding communities. The emphasis is on being a "complete auto care" provider, meaning customers can address most of their vehicle's needs under one roof.

The environment at Firestone Complete Auto Care locations typically features a retail area for tire sales and product Browse, alongside a dedicated service garage equipped with multiple bays for various automotive repairs. The retail space is usually clean and organized, with displays of tires and other automotive products. The service bays are designed for efficiency, housing modern diagnostic equipment, lifts, and tools necessary for a broad range of car services. A customer waiting area is also standard, providing amenities like seating, and potentially Wi-Fi, to ensure comfort while vehicles are being serviced.

However, customer reviews offer crucial insights into the actual experience at this specific Lombard location. One review highlights significant issues: "I came in for an alignment and later requested for an oil change. The staff recommended I change my engine air filter, which I agreed to. I left the store but noticed my check engine light was on, signifying there was an error on the car. I returned to Firestone and they supposedly turned off the light stating the light was on because the sensor was dirty! I left the store and few minutes later, the light came back on! On 3 different occasions I almost had an accident because my car locks and stops accelerating whilst I am driving! By this time Firestone was closed. I had to return to Firestone a third time! I met a new staff member who was quite receptive and intelligent, on Sunday May 18, 2025. He checked the engine and discovered the person who worked on the car had failed to properly connect the PCV Connector!!! This error is quite unsatisfactory and terrible! I came in from a different city and had this much issues! Quite disappointing!" This detailed account points to concerns regarding technician competence, diagnostic accuracy, initial problem resolution, and potentially inconsistent service quality. The critical issue of a safety hazard (car locking and stopping acceleration) due to improper reassembly is particularly concerning. It underscores the importance of thoroughness and quality control in all services.

In contrast, another review states: "Got my brakes done with the team. Smooth process. Had a bit of a snafu with unforeseen issues with the job, but Bud, Ed and the guys took care of it. Very satisfied with the work and would definitely recommend." This positive review indicates that when issues arise, the management and team, exemplified by "Bud, Ed and the guys," are capable of resolving them to customer satisfaction. This suggests a mixed service experience, where the initial quality can vary, but there is a capacity for problem resolution and customer recovery.

Firestone Complete Auto Care provides an extensive array of services and products, fulfilling its "complete auto care" promise. Their offerings typically include:

• Tire Sales & Service: A primary focus, offering a wide selection of Firestone brand tires, as well as other major brands (e.g., Bridgestone, Dayton). Services include tire installation, balancing, rotation, wheel alignment, and flat tire repair.
• Oil Changes: Various oil change packages, including conventional, synthetic blend, and full synthetic options, usually accompanied by an oil filter replacement and a multi-point inspection.
• Brake Services: Comprehensive brake inspections, pad and rotor replacement, brake fluid flushes, and repair of anti-lock braking systems (ABS).
• Battery Services: Battery testing, sales, and installation for a wide range of vehicles.
• Steering & Suspension: Services covering shocks, struts, ball joints, and other suspension components to ensure a smooth ride and proper vehicle handling.
• Engine Diagnostics & Repair: Utilizing advanced diagnostic tools to identify and address issues related to engine performance, check engine lights, and complex mechanical problems, including troubleshooting issues like a "PCV Connector" mentioned in the review.
• Air Conditioning & Heating Service: Diagnosis, repair, and recharging of vehicle climate control systems.
• Vehicle Inspections: Offering multi-point inspections to identify potential issues and state vehicle inspections/emissions testing where applicable.
• Fluid Services: Transmission fluid, power steering fluid, and coolant flushes and replacements.
• Preventative Maintenance: Adhering to manufacturer-recommended maintenance schedules to prevent future issues and extend vehicle life.
• Vehicle Accessories: While primarily a service center, some locations may offer a selection of common automotive accessories and parts.

Firestone Complete Auto Care generally promotes several key features across its network:

• ASE Certified Technicians: They employ ASE (Automotive Service Excellence) certified technicians, indicating a level of professional competence and training. The negative review, however, suggests that adherence to proper procedures can still be an issue requiring managerial intervention.
• Nationwide Warranty: Being a national chain, Firestone typically offers a nationwide warranty on parts and labor for their services, providing customers with peace of mind. Specific warranty details would be available at the store.
• Online Appointment Scheduling: Convenience for customers to book services through their website.
• Credit Options: Offering financing options, such as the Firestone credit card, to help customers manage the cost of unexpected repairs.
• Digital Vehicle Inspections: Many Firestone locations now offer digital vehicle inspections, where technicians send photos and videos of recommended repairs directly to the customer's phone.

The positive aspect highlighted in the review, where "Bud, Ed and the guys took care of it," showcases the potential for good customer service and problem resolution at a managerial level. This indicates that while initial service execution might have challenges, the willingness to rectify issues and satisfy customers exists.

Firestone Complete Auto Care frequently runs various promotions and discounts to attract and retain customers. These are typically advertised on their official website and at the individual store locations. Common promotions include:

• Tire Deals: Frequent sales on Firestone and Bridgestone tires, often including "Buy 3, Get 1 Free" offers, instant rebates, or discounts on a set of four tires. These promotions typically cover installation.
• Oil Change Specials: Coupons and discounts on various oil change packages, making routine maintenance more affordable.
• Brake Service Discounts: Special offers on brake inspections and services, sometimes with specific dollar amounts off or percentage discounts.
• Alignment Specials: Discounts on wheel alignment services, especially when combined with tire purchases.
• Battery Sales: Promotions on new battery purchases and installations.
• Seasonal Promotions: Discounts on services relevant to specific seasons, such as A/C checks in summer or winterization services in colder months.
• Online Coupons: Many coupons are available directly on their website or through email sign-ups, offering savings on a wide range of services.

For local users in Lombard, IL, Firestone Complete Auto Care at 590 E Roosevelt Rd offers a comprehensive solution for their automotive needs, from purchasing new tires to handling complex engine diagnostics. While the provided reviews indicate that initial service quality and communication can be inconsistent, the presence of a responsive management team capable of resolving issues, alongside a robust menu of services and frequent promotions, means it remains a viable option for vehicle owners seeking a national brand with a broad range of capabilities. It is advisable for customers to clearly communicate their needs and, if issues arise, to follow up proactively with the management team.