Firestone Complete Auto Care

Firestone Complete Auto Care, conveniently located at 295 Commercial St NE, Salem, OR 97301, USA, is a well-established and highly regarded "Auto Repair Station" that offers a comprehensive suite of services and goods for all types of vehicles. As part of the extensive Firestone Complete Auto Care network, this Salem location upholds a strong commitment to quality, thoroughness, and exceptional customer service. For any automotive needs, customers can contact them at (503) 689-8250, which also serves as their mobile contact number.

Firestone Complete Auto Care maintains a professional and customer-friendly environment, typical of a reputable national chain. The facility at 295 Commercial St NE is designed to handle a high volume of vehicles efficiently, offering a structured and organized approach to auto service. While specific details about the waiting room amenities for this particular location are not explicitly provided in the reviews, Firestone Complete Auto Care generally strives to provide a comfortable and clean waiting area for customers. The presence of friendly and professional staff, such as "Laddie" and "Jovany," significantly enhances the customer experience, creating a welcoming and reassuring atmosphere. The ability to quickly patch up a tire and get a customer "back on the road within an hour" speaks to the efficiency and operational readiness of their facility and staff.

The operating hours for this Firestone Complete Auto Care location are extensive, accommodating a wide range of customer schedules: Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 6:00 PM. They also have specific holiday hours, such as 7:00 AM to 5:00 PM on Memorial Day, demonstrating their commitment to availability.

Firestone Complete Auto Care is aptly named, offering a "complete" range of services to keep vehicles in optimal condition. Their comprehensive offerings include:

• Tire Services: This is a cornerstone of their business, encompassing everything from selling new tires (including Firestone, Bridgestone, and SureDrive brands) to tire repair, rotation, balancing, alignment, and flat repair. They cater to various tire types, including all-season, summer, and winter tires, for cars, trucks, SUVs, and minivans.
• Oil Changes: Offering various oil change options, including standard, synthetic blend, high mileage, and full synthetic (e.g., Pennzoil, Rotella T6 diesel), essential for engine health.
• Battery Services: This includes battery checks and replacement to ensure reliable vehicle starting.
• Brake Services: Comprehensive brake inspections, repair, and replacement of components are offered to ensure vehicle safety.
• Engine Repair and Diagnostics: They provide services for check engine lights, computerized diagnostics, engine tune-ups, and more complex engine repair needs.
• Steering and Suspension Repair Services: Addressing issues related to vehicle handling, ride comfort, and safety.
• AC Service: Regular maintenance and repair of the vehicle's air conditioning system for optimal performance.
• Wiper Blades and Headlight Repair & Replacement: Essential for visibility and safety.
• TPMS (Tire Pressure Monitoring System) Services: Ensuring proper functioning of tire pressure monitoring systems.
• Alternator Repair: Addressing issues with the vehicle's charging system.
• Transmission Service: Including fluid changes and other maintenance to prolong transmission life.
• Drivetrain Services: Maintenance and repair of drivetrain components.
• Radiator and Coolant System Services: Ensuring proper engine cooling.
• Free Vehicle Inspections: A valuable service that helps identify potential issues before they become major problems.
• Electric & Hybrid Vehicle Services: Keeping up with modern automotive technology by offering services for electric and hybrid vehicles.
• Manufacturer Scheduled Maintenance: Adhering to manufacturer guidelines for routine service to maintain vehicle warranty and longevity.

Firestone Complete Auto Care distinguishes itself through several key features that resonate with its loyal customer base:

• Thorough and Knowledgeable Staff: Customers consistently praise the team for being "very thorough and knowledgeable," providing clear explanations and proactively identifying vehicle needs. Individuals like "Laddie" and "Jovany" are specifically mentioned for their professionalism and helpfulness.
• Exceptional Customer Service: The recurring theme of "Great customer service," "very pleasant, helpful young man," and "friendly professionalism" underscores their commitment to positive customer interactions. They strive to make the auto care experience pleasant and transparent.
• Efficiency and Speed: The ability to get a customer "patched up and back on the road within an hour" highlights their operational efficiency and dedication to minimizing vehicle downtime.
• Trust and Reliability: The enduring loyalty of customers who have been taking their cars there for "years" and the fact that "my parents and son all go to them" speaks volumes about the trust and reliability Firestone Complete Auto Care has built within the community. Customers feel confident they are getting honest assessments and quality work.
• Comprehensive "Complete Auto Care": The breadth of services offered, from basic maintenance like oil changes to complex repairs and tire services, positions them as a true one-stop shop, eliminating the need for customers to visit multiple specialty shops.
• Online Appointment Scheduling: For convenience, customers can save time by pre-booking their service appointments online.

Firestone Complete Auto Care regularly offers a variety of promotions and deals to provide value to their customers. These promotions often cover a wide range of services and products:

• Tire Coupons & Deals: Frequent promotions on tire purchases, including rebates (e.g., Firestone Prepaid Mastercard®) when buying a set of four eligible Firestone or Bridgestone tires. These often include additional savings when using their Firestone Credit Card.
• Oil Change Coupons & Deals: Discounts on various oil change services, such as standard, synthetic blend, high mileage, and full synthetic options, often with instant savings or digital gift cards.
• Brakes Coupons & Deals: Common offers include discounts on standard brake services (e.g., $100 off) and free brake inspections.
• Car Battery Coupons & Deals: Often feature free battery checks.
• Wheel Alignment Coupons & Deals: Promotions like discounts on lifetime wheel alignments or free alignment checks with tire purchases.
• AC Performance Checks: Special offers on AC performance checks to ensure the cooling system is functioning optimally.
• Firestone Credit Card Holder Exclusive Deals: Special discounts and financing programs for those who use their Firestone Credit Card, including percentage off first purchases, specific service discounts (e.g., fuel system cleaning), and comprehensive car care packages.

It is always advisable for local users to check the official Firestone Complete Auto Care website or inquire directly at the 295 Commercial St NE location for the most current and localized promotions, as offers are regularly updated and subject to specific terms and expiration dates.