Eurobahn Imports

(15 reviews)

Auto Repair Stations Illinois DuPage County Addison Kay Avenue

DuPage County . Illinois

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+1 630-628-3626
429 Kay Ave, Addison, IL 60101, USA

Operating Hours

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday Closed

Sunday Closed

Eurobahn Imports Introduce

For owners of European vehicles in Addison, Illinois, finding an Auto Repair Station with the specialized knowledge and expertise to properly service their cars is often a priority. Eurobahn Imports, located at 429 Kay Ave, Addison, IL 60101, USA, positions itself as an independent auto repair shop specializing in European makes, particularly BMW and Mercedes-Benz. While the platform category is Auto Repair Stations, it's important to note that the business operates as a vehicle repair shop catering to a specific segment of the automotive market.

Potential customers can contact Eurobahn Imports at (630) 628-3626 or through their mobile number, +1 630-628-3626. These contact details can be used to inquire about their services, schedule appointments, or seek advice regarding the maintenance and repair of their European automobiles. Given their specialization, Eurobahn Imports likely offers a range of services tailored to the unique engineering and requirements of these vehicles.

The environment of Eurobahn Imports would typically include a service bay area equipped with the diagnostic tools and equipment necessary for working on European cars. This might include specialized software for accessing vehicle computer systems and tools designed for specific components of BMW and Mercedes vehicles. A clean and organized shop can inspire confidence in the quality of the work performed. Customers might also expect a reception or waiting area where they can discuss their vehicle's issues with the service staff.

Based on the customer reviews, the services offered at Eurobahn Imports primarily focus on the repair and maintenance of European vehicles, with specific mentions of BMW and Mercedes-Benz. These services would likely include routine maintenance such as oil changes, brake services, fluid flushes, and scheduled maintenance as recommended by the manufacturers. They would also handle more complex repairs, including engine diagnostics and repairs, transmission services, electrical system troubleshooting, suspension work, and exhaust system maintenance, all tailored to the specific requirements of European automobiles.

One customer review expresses high satisfaction, stating they have been taking their BMW and Mercedes to "Juan" (presumably the owner or a key mechanic) for years and praise his great customer service and reasonable prices compared to dealership costs. This reviewer highlights Juan's in-depth knowledge of European cars and recommends Eurobahn Imports as a reliable alternative to dealerships in the Western Suburbs.

However, another, much more detailed review presents a starkly contrasting experience. This customer brought in a 1983 BMW 320i E21 with startup and idle issues. The review details a frustrating month-long period during which the problems were not resolved. The customer alleges poor communication, with Juan reportedly not returning phone calls. The reviewer also mentions a disagreement regarding the diagnosis, with Juan dismissing a suggestion from a BMW expert and insisting on replacing a different, expensive part that ultimately did not fix the issue. The car was reportedly returned in worse condition after a month, and the customer was charged $500 for unresolved repairs. This reviewer strongly advises others to avoid Eurobahn Imports, citing a lack of expertise with older European models and poor customer service.

Features of Eurobahn Imports, as perceived through the reviews, are somewhat contradictory. On one hand, they are described as specializing in European cars, particularly BMW and Mercedes, with reasonable prices and good customer service (at least in one instance). The knowledge of European vehicles is also mentioned as a positive feature. On the other hand, a significant concern is raised regarding their ability to diagnose and repair older European models, as well as their communication and overall customer service in a specific instance. The refusal to consider a customer's input based on expert advice and the month-long delay without a resolution are also concerning features highlighted in the negative review.

Promotional information is not explicitly provided in the reviews. To learn about any specific promotions, discounts for new customers, or specials on services for BMW or Mercedes vehicles, potential customers would need to contact Eurobahn Imports directly. Independent auto repair shops sometimes offer promotions to attract customers looking for alternatives to dealership service.

Given the highly contrasting customer experiences, local users in Addison, IL, should approach Eurobahn Imports with caution and consider both perspectives. While one customer had a positive, long-term relationship with the shop, the detailed negative review raises serious concerns about their diagnostic capabilities, particularly with older models, their communication practices, and the overall customer service experience in at least one instance. Owners of newer BMW and Mercedes vehicles might find the shop suitable based on the positive review, but owners of older or less common European models should be particularly wary.

Potential customers should consider asking detailed questions about the shop's experience with their specific vehicle make and model, their diagnostic process, their communication policies, and their warranty on repairs. Seeking additional reviews from other sources might also provide a more balanced understanding of the overall service quality and customer satisfaction at Eurobahn Imports.

In conclusion, Eurobahn Imports in Addison, IL, identifies as an Auto Repair Station specializing in European vehicles, particularly BMW and Mercedes-Benz. While one customer praises their expertise, reasonable prices, and great customer service, another recounts a very negative experience with unresolved issues, poor communication, and questionable diagnostic skills with an older BMW. Local users should carefully weigh these contrasting reviews and conduct thorough due diligence before entrusting their European vehicles to this shop.

Eurobahn Imports Location

Eurobahn Imports Customer Reviews

Great customer service! Been taking my BMW & Mercedes to Juan for years now. Finding Independent auto repair shops that specializes in European cars in the Western Suburbs is difficult, but with Eurobahn, you can worry no more. He know all his Euro cars inside and out and his prices are reasonable. No more having to get ripped off by Stealership prices!

Apr 18, 2016 · Sajid Khan

I brought in my 1983 BMW 320i E21 for a startup and idle issue. The mechanic Juan took notes of what I told him was wrong and what I wanted to get done. After one long frustrating and irritating month yes, a month! Nothing was fixed. I would call Juan 4 to 5 times a week to check on the car because he does not call back his customers. Terrible customer service. I remember I got a hold of him and he told me he was on his lunch break he said he'll call me back in 10 minutes. Never called back. I explained to Juan that my friend (a BMW importer) who knows a mechanic that fixes old BMW's in Europe, said the issue was the warm-up regulator. Juan refused to listen because the warm-up regulator in the car looked new so he assumed it worked. He then insisted on buying a $250 part that he believed would fix the issue. I said okay and asked if he was certain and he said yes. Now comes the best part after about a month I called him and surprisingly he said the car will be ready that day. My dad and I come to his shop and waited 2 hours for him to get the car ready to leave the shop. You would think that when you call a customer to pick his car up it would be ready and parked outside so that all the customer has to do is pay. Not at Eurobahn Imports. After he started the car it instantly died it idled worse than when I brought it in. Every encounter at a stop sign would bog the car down and it would stall. Juan also mentioned he did a valve and throttle adjustment. Which who knows if he did or not (I don't think he did). Moral of the story he kept my car for a month! Did not fix anything. Charged me $500 for repairs. What repairs? When I brought in a broken car and left with one. I would have been much happier if Juan just said he doesn't want to work on the car since it is an antique. I had to personally drive to his shop because you can't get a hold of this guy. I literally replaced the warm-up regulator at home with an OEM one in better condition and fixed both of the issues. Save yourselves the money and headaches avoid this shop! Car runs great and holds idle something that should have taken 3 days max (2 days to ship the part and 1 day to put it on) took a month.

Jun 15, 2019 · Denis Fedorovich

I took my 2012 Lotus Evora S to Eurobahn after a recommendation. Although my service experience was not perfect, I will share that the workmanship and facility was above average and the price was fair. I would give Eurobahn a 2 for follow up/client communication, 4.5 for workmanship, 5 for fair pricing, 5 for shop quality/equipment/cleanliness: Overall: 4 out of 5 stars and a Good Recommendation Rating

Aug 01, 2016 · Jose Balaguer

Horrible customer service. My service reminder light came up so I went and did the service at my local mechanic(oil change and general inspection). Unfortunately, he does not have the tool to clear the light up. So I asked around and told Eurobahn specialize in Euro cars and can do that. Gave them a call and was shocked, the technician was so rude and he told me he won't clear the service reminder light because he did not do the service. What the hell? The service has already been done! Also it's not like he is doing it for free, I will be paying! He kept arguing that in order to reset a service reminder I should have done the service at their shop. Well maybe if you had good customer service and just agreed to reset the service light I would do my next service at their shop. BUT THAT'S NOT GONNA HAPPEN ANYMORE!

Mar 17, 2014 · MajdT1239

Juan is the man!! I took my Bimmer there after my car had gone into a limp mode and was barely drivable. Juan was able to figure out this very uncommon issue and got me back on the road. Juan will be working on my car from here on out. Appreciate it, keep up the good work!!

Jan 08, 2019 · SRK Car World